{"id":1400177,"url":"https://alion.io/job/scimplify-international-operations-manager-logistics-customs-usa","title":"International Operations Manager – Logistics & Customs USA","company":{"id":3782862,"name":"Scimplify","domain":"scimplify.com","url":"https://alion.io/company/scimplify","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"A","score":92,"open_postings":49,"ghost_share":0,"stale_share":0.102,"repost_share":0,"time_to_fill_p50_days":74,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":137000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1795},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T10:31:44Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-15T21:05:30Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":16},"description":"About Us\nWe are a specialty chemicals manufacturing company with a full stack solution from R&D to manufacturing and global supply chain of chemicals to 26+ countries. Headquartered in Bengaluru, India we cater to pharmaceutical, agrochemical, industrial chemicals, food, nutraceuticals and animal nutrition industries.\nOur B2B fulfillment platform supports businesses globally in developing and manufacturing chemicals from lab to commercial scale. With a team of in-house R&D experts and scientists, we offer custom synthesis and route scouting services to support manufacturers in product development.\nWe are VC backed - here is a read. We are 450+ people strong and have entities in India, Japan, USA, UAE and Indonesia. We are currently exporting to over 17 countries from India.\nRead to learn more\nhttps://lnkd.in/gd7brT8S\nRole Overview\nThis is a hands-on, relationship-driven operations role - not a desk-based analytics or reporting role. We are looking for someone who owns first-mile pickup and last-mile delivery end-to-end, has real working relationships with local and global logistics vendors, and is comfortable being on the ground at ports, warehouses, and vendor sites, not just behind a screen.\nThis person will be the operational point of contact between our international Sales team and India-based Exim/Operations team, and will build and manage a reliable network of US Customs Brokers, freight forwarders, 3PLs, carriers, and warehouse partners to keep shipments, samples, inventory, and customer deliveries moving smoothly and cost-effectively.\nKey Responsibilities\nFirst-Mile & Last-Mile Operations\nOwn first-mile pickup (from vendors, factories, and ports) and last-mile delivery (to customers) end-to-end, coordinating directly with truckers, drayage providers, and carriers.\nBe the go-to person on the ground for transportation and warehousing issues - able to visit ports, warehouses, and vendor sites as needed.\nManage and coordinate inbound and outbound logistics operations, including transportation and warehousing.\nVendor & Customs Relationships\nBuild and maintain established, personal working relationships (not just system access) with local and global logistics vendors - truckers, drayage providers, 3PLs, freight forwarders, and licensed US Customs Brokers - with the ability to pick up the phone and get problems solved.\nEnsure smooth and compliant customs clearance for imports and exports, including required documentation such as commercial invoices, bills of lading, certificates of origin, etc.\nWork with internal teams and external partners to ensure shipments comply with applicable US trade and customs requirements.\nNegotiate with suppliers, logistics partners, carriers, and customers to improve service levels and reduce costs.\nSales & Customer Liaison\nServe as the primary point of contact (POC) between the Sales team and Logistics/Exim for customer-facing shipment, delivery, and operational matters.\nCoordinate order fulfillment and customer deliveries with Sales, warehouses, and logistics partners, ensuring shipments are delivered accurately and on time.\nResolve issues related to transportation, imports, exports, warehousing, shipments, and customer deliveries.\nInternational Sales Costing\nPrepare freight and landed-cost estimates to support pricing and quotations for international sales.\nWork with freight forwarders and Customs Brokers to obtain accurate and competitive quotes for costing purposes.\nSample Logistics Management\nManage the end-to-end movement of international product samples, including dispatch, tracking, customs clearance, and on-time delivery.\nCoordinate with carriers, Customs Brokers, and logistics partners to resolve delays or clearance issues on sample shipments.\nWarehouse & Inventory Coordination\nCoordinate warehouse and distribution center activities to ensure accuracy, productivity, cost efficiency, and timely deliveries.\nCoordinate with 3PLs and warehouse partners for inventory receiving, storage, transfers, releases, and customer deliveries.\nMaintain visibility on inventory held across warehouses and 3PL locations and coordinate timely movement, release, and delivery of materials.\nTracking & Continuous Improvement\nTrack shipment and delivery status closely and flag issues early, before they become customer problems.\nMaintain basic process documentation and shipment records; share regular status updates with India management.\nIdentify practical ways to improve turnaround time, reduce cost, and streamline vendor processes.\nTeam Management\nManage and guide logistics team members, planners, and coordinators.\nRequired Qualifications\n3 - 5 years of hands-on experience in logistics, freight, or international trade operations - ideally including US import/export shipments, first-mile pickup, and last-mile delivery.\nExisting, established relationships with US Customs Brokers, freight forwarders, and local trucking/logistics vendors - this is a relationship-driven role, not a systems/reporting role.\nSolid working knowledge of US customs procedures, import/export documentation, and Incoterms.\nExperience liaising directly with sales teams and customers on operational matters.\nComfortable being on the ground - visiting ports, warehouses, and vendor sites as needed; this is not a remote/desk-only role.\nExperience working with 3PLs, warehouses, carriers, and other logistics service providers.\nStrong problem-solving skills and the ability to resolve issues quickly by working the phones and vendor relationships, not just by pulling reports.\nStrong communication and coordination skills, with the ability to work daily across India-US time zones.\nComfortable using Excel and ERP/TMS systems for day-to-day tracking (this is an operations role, not a data/analytics role).\nBachelor's degree in Supply Chain, Logistics, International Business, or a related field (preferred, not mandatory with relevant hands-on experience).\nGood to Have\nPrior experience working with an Indian HQ / exporting-from-India setup.\nExposure to HS classification, tariff/duty research, customs valuation, or Foreign-Trade Zone (FTZ) operations.\nSupply chain certifications such as CSCP, CLTD, or CPIM.\nPrior experience managing or mentoring a small logistics/coordination team.\nFamiliarity with SAP, Oracle, Microsoft Dynamics, TMS, or other supply-chain platforms","description_format":"text","description_chars":6353,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Chemical 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