{"id":2205410,"url":"https://alion.io/job/scitec-help-desk-technician-tier-1","title":"Help Desk Technician - Tier 1","company":{"id":686565,"name":"SciTec","domain":"scitec.com","url":"https://alion.io/company/scitec","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":91,"open_postings":16,"ghost_share":0,"stale_share":0.563,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boulder, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":61000,"max":78000,"currency":"USD","period":"year","gross":null,"usd_annual":78000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"Harbor","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-09T23:08:27Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-24T19:03:11Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"SciTec, a Firefly Aerospace company, is a dynamic non-traditional defense contractor that delivers advanced technologies in support of U.S. National Security and Defense. For the past forty-five plus years, we have supported Department of Defense customers by developing innovative remote sensing algorithms, tools, and techniques to deliver world-class data exploitation capabilities supporting missile defense; intelligence, surveillance, & reconnaissance; space domain awareness; and aircraft survivability missions.\nImportant Notice: SciTec exclusively works on U.S. government contracts that require U.S. citizenship for all employees. SciTec cannot sponsor or assume sponsorship of employee work visas of any type. Further, U.S. citizenship is a requirement to obtain and keep a security clearance. Applicants that do not meet these requirements will not be considered. Applicants will need to obtain and maintain a DoD security clearance.\nSciTec has immediate openings for this role and is looking to hire as soon as possible. Candidates should be willing to remain in this position for 24 months before being considered for opportunities in more specialized IT roles.\nAn Information Technology (IT) Tier 1 Technician is a technology professional with an aptitude to develop and apply a broad range of knowledge and skills in many areas of IT, but without a specific specialty.\nResponsibilities include:\nManage assigned support tickets in Jira Service Management (JSM), prioritize requests, and keep users informed through resolution.\nDeploy and maintain end-user hardware and software, evaluate new equipment and applications, verify compatibility, and maintain accurate inventory records.\nGuide users on IT procedures and the effective use of company technology.\nDiagnose technical issues, document troubleshooting steps, and escalate issues that require additional expertise or access.\nMaintain support documentation and contribute solutions to the IT knowledge base.\nApply established security standards and procedures, monitor security certificates, help prevent data loss, and assist with scheduled maintenance.\nCoordinate with the broader IT team, report project progress, and identify and help resolve project issues.\nPerform other duties as assigned.\nExamples of day to day tasks:\nImage a workstation, install required applications, and set up the user’s desk equipment.\nReset a password or investigate a login failure or application access issue.\nTroubleshoot a slow computer, a hardware fault, or a printer that is not responding.\nInvestigate DNS and network connectivity issues and gather diagnostic information for escalation when needed.\nCreate or update email distribution lists and verify requested membership changes.\nInstall software updates, check that applications work correctly, and update equipment records when devices are deployed or moved.\nRequirements\nProficient in Linux command line.\nGood understanding of computer systems, operating systems (Windows 10 & 11, RHEL), software, and devices.\nAbility to communicate effectively with customers, both verbally and in writing.\nPatient and friendly, with a commitment to providing excellent customer service.\nAbility to diagnose and resolve basic computer technical issues, with the ability to break down technological processes and provide clear, step-by-step instructions.\nAbility to read and interpret code.\nVersatile, flexible, and willing to work in a dynamic environment with rapidly changing priorities.\nTeam oriented; willing to help others and take on tasks in the spirit of collaboration.\nProficient with independently researching and troubleshooting issues.\nAbility to obtain and maintain a DoD security clearance.\nDetail oriented.\nCandidates with the following skills are preferred:\nAn Associates or Bachelors degree in Information Technology, Network Engineering, Computer Engineering, other relevant technical field, or equivalent experience.\nExperience with Active Directory.\nFamiliarity with cloud computing and network administration (e.g., Azure, AWS, firewalls, VPN, DNS).\nExperience with RHEL Linux.\nCompTIA certifications (A+, Linux+, Security+, Network+).\nPhysical Requirements\nAbility to work (standing or sitting) at a computer for long periods of time.\nAbility to kneel and crawl when necessary to set up workstations and server racks (e.g., plugging wires into walls).\nAbility to lift and handle desktops, laptops, printers, and accessories to deploy or service equipment, up to 50 lbs.\n*Resumes, Cover Letters, and Applications which are generated by AI will not be considered for employment.\nColorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.\nBenefits\nSciTec offers a highly competitive salary and benefits package, including:\nSciTec offers a highly competitive salary and benefits package, including:\n4% Safe Harbor 401K match.\n100% company paid HSA Medical insurance, with a choice of 2 buy-up options.\n80% company paid Dental insurance.\n100% company paid Vision insurance.\n100% company paid Life insurance.\n100% company paid Long-term Disability insurance.\n100% company paid Hospital Indemnity insurance.\nVoluntary Accident and Critical Illness insurance.\nShort-term Disability insurance.\nAnnual Profit-Sharing Plan.\nDiscretionary Performance Bonus.\nPaid Parental Leave.\nGenerous Paid Time Off, including Holiday, Vacation, and Sick Pay.\nFlexible Work Hours.\nThe pay range for this position is $61,000 - $78,000/year. SciTec considers several factors when extending an offer of employment, including but not limited to the role and associated responsibilities, a candidate's work experience, education/training, and key skills. This is not a guarantee of compensation.\nSciTec is proud to be an Equal Opportunity employer. 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