{"id":3300194,"url":"https://alion.io/job/scorability-customer-success-manager-recruiting","title":"Customer Success Manager, Recruiting","company":{"id":2135960,"name":"Scorability","domain":"scorability.com","url":"https://alion.io/company/scorability","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"HR","role_family":"HR","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":97000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1938},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-26T20:38:54Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T20:13:22Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Full-Time\nAustin, TX - 4 days per week in our Central Austin office, Fridays remote \nPlease note, we do not offer C2C or C2H employment and are unable to sponsor visas for this position. \nAbout Scorability: \nScorability is passionate about improving college athletics recruiting by making it more efficient, transparent, and honest. Coaches at every level in every sport can use our world-class software to efficiently identify, engage, and recruit the best players for their program. Prospective student athletes benefit from a more direct and transparent recruiting process, avoiding unnecessary effort and wasted money. \nThis is an incredible opportunity to join an exciting, mission-driven company led by experienced founders and executives who have created multiple billion-dollar start-ups. \nThe Role: \nWe are looking for a Customer Success Manager who will play a pivotal role in ensuring our clients' satisfaction and success. You will build strong relationships with our customers (college sports coaching staffs), understand their unique needs, and proactively provide solutions and guidance to help them maximize the value of our software. Through responsiveness, hard work, and your passion to help, you will foster long-term customer relationships that drive company growth. If you thrive in a fast-paced environment, enjoy tackling complex technical challenges, and have a strong desire to be an early contributor at a start-up tackling a big challenge, we invite you to join us on this journey.\nWhat you’ll do: \nHelp new customers onboard with Scorability’s software and maximize their use of our services.\nBuild and maintain strong relationships at all key customer accounts.\nTalk to customers regularly to understand their goals and challenges.\nBecome a Scorability product expert and be great at teaching others how to use it.\nResolve customer issues and questions promptly and happily.\nWork closely with Sales on, and often take a lead role in, the customer renewal process.\nStrict adherence to our CRM policies to track and manage customer interactions and all related data.\nExperience we’re seeking: \nBachelor's degree in a related field or equivalent experience. \n2-5 years of experience in a customer-facing role, preferably in customer success, account management, or a related field.\nExpertise in Excel as well as working with large amounts of data. \nExperience working in a modern CRM.\nExperience working with Software-as-a-Service (SaaS) product or in the technology or data industries is a must.\nA strong commitment to customer satisfaction and an understanding of customer needs and expectations.\nExcellent verbal and written communication skills to effectively interact with customers and internal teams.\nThe ability to identify and resolve customer issues and challenges in a proactive and timely manner.\nFamiliarity with software applications and the ability to quickly learn and understand our products.\nPerks & Benefits:\nBase salary + annual company wide bonus based on collective success\nStock options: become a shareholder and participate in the value we create together \nUnlimited PTO + holidays off for a good quality of life\nHealth benefits: Medical, Dental, and Vision - 100% paid for employees\nGiving back: opportunities to serve through our Community Service Program\nOur Philosophies:\nTo assist your evaluation of Scorability as a place to work, we want to give you a glimpse into what makes a candidate a perfect fit. Our employees:\nEmbrace uncertainty while trusting in an established process guided by experienced leaders.\nMaintain a positive outlook even when challenged, always treating everyone with respect and kindness.\nDon’t complain, but rather offer solutions to problems they identify.\nAppreciate the value of in-office collaboration M-Th (Friday is flexible).\nSet aside ego and pride of authorship in favor of collaboration.\nHope to learn, get better, and have fun while working hard.\nPlace service to our customers and our shared goals above all else.\nGet excited about the inherent risks of a startup company in which you have equity.\nUnderstand that hard work and success will lead to great rewards!\nScorability will never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We invite all qualified applicants to apply for our open positions.","description_format":"text","description_chars":4402,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Stock options","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fitness","Career Services"],"lifecycle":[{"event":"open","at":"2026-10-26T23:25:51Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/scorability-customer-success-manager-recruiting","json_url":"https://alion.io/job/scorability-customer-success-manager-recruiting.json","meta":{"generated_at":"2026-10-28T22:09:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29903,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2135960},"rest":"https://alion.io/mcp/rest/get_company?id=2135960"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscorability-customer-success-manager-recruiting"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscorability-customer-success-manager-recruiting"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscorability-customer-success-manager-recruiting"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scorability-customer-success-manager-recruiting\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscorability-customer-success-manager-recruiting"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3300194}},{"tool":"search_jobs","arguments":{"company":"scorability.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3300194},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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