{"id":1822800,"url":"https://alion.io/job/scotiabank-application-support-specialist-credit-risk-technology","title":"Application Support Specialist, Credit Risk Technology","company":{"id":1754303,"name":"Scotiabank","domain":"scotiabank.com","url":"https://alion.io/company/scotiabank-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":42,"ghost_share":0,"stale_share":0,"repost_share":0.024,"time_to_fill_p50_days":17,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":93000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":34},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Dynatrace","optional":false},{"name":"MS SQL","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-04T02:00:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-11-05T09:33:48Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Requisition ID: 269620\nJoin a purpose driven winning team, committed to results, in an inclusive and high-performing culture.\nRole\nThe Application Support Specialist is a key player within the corporate and commercial banking credit risk technology, supporting strategic enhancements to the business banking credit risk platform. The internal and external demand for accurate, consistent and on-demand information from GRM continues grow, you will be part of a team of analysts providing technical support to clients across all GRM departments. Responsibilities include managing escalations, and ensuring service standards, and deliver enhancements and new functions within time and budget.\nWhat will we expect from you?\nLeads Champion a customer-focused culture by fostering strong relationships with business users and stakeholders \nProvide timely and accurate technical support to GRM clients.\nManage and resolve client escalations, ensuring adherence to service standards and maintaining client confidence.\nIdentify, recommend, and implement process improvements to optimize call handling, fulfillment, and overall service delivery.\nParticipate in the systems implementation process by assisting in the development of conversion and implementation strategies, and assisting in the provision of user documentation, user training, and post-implementation support.\nContinually acquire and enhance knowledge of the Division's business strategies and policies, risk management practices and methodologies, product offerings, financial markets, financial instruments, regulatory requirements, Back Office processes, and rapidly changing technology to effectively assist in the provision of business solutions and services to the end user business lines\nCollaborate with internal teams on projects and contribute to quality management initiatives.\nCreates an environment in which the team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk\nWhat You Will Bring to Succeed\nSupport Encore which is bank’s no retail credit risk data platform and reporting users. \nIdeally 5+ years’ experience within a development team. \nExperience managing client relationships in a financial services or banking environment.\nA commitment to fostering an inclusive and supportive team culture.\nKnowledge of using SQL on databases such as Oracle, MSSQL etc. is an asset.\nFamiliarity with REST/SOAP APIs and Splunk/Dynatrace\nHands-on experience with DevOps practices and tools is an asset.\nStrategic thinking, detail oriented, highly organized\nPrevious experience in Commerce/Corporate/Investment banking system is highly desirable \nExcellent communication and collaboration skills across departments and with clients.\nComfortable work in data-rich environment.\nStrong understanding of technical design, systems infrastructure, and IT&S analysis/process requirements\nThe Workplace\nWe are technology partners who help the business transform how our employees around the world work \nWe have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! \nYou'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world \nWe foster an environment of innovation and continuous learning\nWe care about our people, allowing them to design how they work to deliver amazing results \nWe offer a competitive total rewards package, including a performance bonus, company matching programs (on pension & profit sharing), and generous vacation \nLocation(s): Canada : Ontario : Toronto\nScotiabank is a leading bank in the Americas. Guided by our purpose: \"for every future\", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.\nAt Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. 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