{"id":2936662,"url":"https://alion.io/job/scotiabank-bilingual-client-service-representative-ottawa","title":"Bilingual Client Service Representative - Ottawa","company":{"id":1754303,"name":"Scotiabank","domain":"scotiabank.com","url":"https://alion.io/company/scotiabank-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":18,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ottawa, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":86000,"period":"year","method":"role_country_seniority_unknown","sample_n":369},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T05:44:13Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Requisition ID: 275921\nJoin a purpose driven winning team, committed to results, in an inclusive and high-performing culture.\nContributes to the overall success of the Virtual Channels, Wealth Services in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business targets and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures Reporting to the Manager, Client Services, as a Client Service Representative, you will be responsible for responding to and providing timely and efficient resolution to client telephone, email, and online chat inquiries in both official languages. Your role will also involve performing online registration, password resets and account deactivation ensuring strict adherence to both MD security protocols and client confidentiality.\nIs this role right for you? In this role, you will:\nChampion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge\nDetailed knowledge of MD Financial Management (MDFM) products and services will serve you well in initiating opportunities for cross-selling and referrals, and in the support of outbound campaigns.\nAccountable for delivering a superior client experience - one predicated on building trusted relationships and collaborating with peers across the organization\nLead the identification and troubleshooting of web issues that require advanced technical support\nContribute to the overall success of the Client Services team by leading by example relative to the achievement of departmental goals, policy and procedure compliance and meeting or exceeded service level agreements\nAccountable for developing and maintaining detailed knowledge relative to MD products and services\nMaintain and monitor outstanding inquiries and issues, ensuring that established service level standards are met, and appropriate solutions are identified to address administrative errors/problems.\nActively identify and develop opportunities for client retention and lead generation\nCapability to work independently and as part of a broader team\nA high level of comfort in working in a high-paced environment with multiple and often competing priorities\nA dedication to ongoing learning - not only related to financial product and industry knowledge, but also other concerns that may impact our clients\nUnderstand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions\nActively pursues effective and efficient operations of their respective areas in accordance withScotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.\n\nDo you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:\nUniversity degree in business, commerce or equivalent\nFront-line experience within a contact center environment preferably in the financial services industry\nCompletion of the Canadian Securities Course (CSC) is considered an asset\nAbility to communicate fluently in both of Canada’s official languages; Excellent oral and written communication skills.\nWhat's in it for you?\nThe opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers.\nYour career matters! You will have access to career development and progression opportunities.\nAn inclusive working environment that encourages creativity, curiosity, and celebrates success!\nYou will get our help to save for your future and to invest in your total wellbeing through our Scotiabank benefits** such as\nPerformance Bonus, Employee Share Ownership Program, Pension Plan Matching, Banking Benefits, and Health Benefits from day one!\nYou will relish work-life balance, team events, and opportunities to participate in the community.\nLocation(s): Canada : Ontario : Ottawa\nScotiabank is a leading bank in the Americas. Guided by our purpose: \"for every future\", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.\nAt Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.","description_format":"text","description_chars":5178,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-20T16:13:58Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 6","filings_12m":6,"filings_prev_12m":3,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Talent Stream; High Wage","cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.815,"p_room":0.9,"age_days":8,"expected_fill_days":17,"reasons":["conf:24","velocity","win:mid","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/scotiabank-bilingual-client-service-representative-ottawa","json_url":"https://alion.io/job/scotiabank-bilingual-client-service-representative-ottawa.json","meta":{"generated_at":"2026-10-22T09:18:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5990,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1754303},"rest":"https://alion.io/mcp/rest/get_company?id=1754303"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscotiabank-bilingual-client-service-representative-ottawa"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscotiabank-bilingual-client-service-representative-ottawa"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscotiabank-bilingual-client-service-representative-ottawa"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scotiabank-bilingual-client-service-representative-ottawa\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscotiabank-bilingual-client-service-representative-ottawa"}]}