{"id":1770179,"url":"https://alion.io/job/scotiabank-customer-care-advisor","title":"Customer Care Advisor","company":{"id":1754303,"name":"Scotiabank","domain":"scotiabank.com","url":"https://alion.io/company/scotiabank-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santo Domingo, Dominican Republic"],"countries":["DO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-03T02:00:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-13T03:08:51Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Requisition ID: 245125\nJoin a purpose driven winning team, committed to results, in an inclusive and high-performing environment.\nCustomer Experience Advisor - Contact Center\nSchedules:\nMonday to Friday 9:00am-6:00pm | Every other Saturday or Sunday 9:00am-6:00pm\nMonday to Friday 3:00pm-12:00am | Every other Saturday or Sunday 3:00pm-12:00am\nMonday to Friday 4:00pm-1:00am | Every other Saturday or Sunday 4:00pm-1:00am\nMonday to Friday 11:00am-8:00pm | Every other Saturday or Sunday 11:00am-8:00pm\nMonday to Friday 12:00pm-9:00pm | Every other Saturday or Sunday 12:00pm-9:00pm\n\nPurpose\nContributes to the overall success of the Service & Sales in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures.\nAccountabilities\nChampions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.\nDeliver friendly and professional service to Clients through inbound, outbound and eService channels in a fast-paced Contact Centre environment.\nBuild long-term, multi-product, high value relationships with Clients for Tangerine\nExecute complex Client service transactions.\nProvide support to other agents in the Contact Centre.\nStrong knowledge of a wide range of financial services (for example, TFSA, Chequing/Savings accounts, RSPs, RIF etc.) and share that expertise when interacting with Clients.\nEducate Clients on a wide range of financial products (TFSA, Chequing/Savings accounts, RSPs, RIF etc.) and on self-service channels in order to enable Clients to serve themselves online.\nService existing Clients in a manner which drives resolution in one contact.\nIdentify barriers to delivering an exceptional Client experience and escalate them to leadership.\nDeliver on individual and team objectives that support Tangerine.\nRespond to Clients via written channels.\nUnderstand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.\nActively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.\nChampions a high-performance environment and contributes to an inclusive work environment.\nEducation / Experience\nSome post-secondary education or equivalent experience\nRelevant experience in a financial services environment\nStrong understanding of the concepts and skills required to sell financial products and services in a customer-centric environment.\nProven ability to provide exceptional customer service focused on building and retaining key Client relationships.\nProven ability to learn and adapt to emerging call Centre technology.\nStrong written and verbal communication skills.\nStrong organizational skills\nLocation(s): Dominican Republic : Santo Domingo : Santo Domingo East || Dominican Republic : Santo Domingo : Santo Domingo North || Dominican Republic : Santo Domingo : Santo Domingo West\nBusiness Address: ZF las americas\nScotiabank is a leading bank in the Americas. Guided by our purpose: \"for every future\", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.\nAt Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. 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