{"id":1971354,"url":"https://alion.io/job/scotiabank-customer-experience-associate-canada","title":"Customer Experience Associate (Canada)","company":{"id":1754303,"name":"Scotiabank","domain":"scotiabank.com","url":"https://alion.io/company/scotiabank-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Torbay, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":83000,"period":"year","method":"role_country_seniority_unknown","sample_n":330},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T19:23:45Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-13T03:08:51Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Requisition ID: 275258\nJoin a purpose driven winning team, committed to results, in an inclusive and high-performing culture.\nAbout the role\nAs a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.\nOur Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:\nTaking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for\nProcessing day to day transactions\nNurturing rich, long-standing relationships\nContributing to the Branch’s targets by identifying and fulfilling simple sales opportunities\nBeing a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs\nIs this role right for you? In this role you will:\nBuild strong customer relationships and deliver excellent customer service\nUncover and solve customers’ needs\nExplain complicated concepts simply\nDemonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment\nDemonstrate an eagerness to learn and determination to succeed\nDo you have the skills that will enable you to succeed in this role? - We’d love to work with you if you:\nHave proven customer service skills through work or community involvement\nAre willing to assist in a professional, friendly and efficient manner\nAre available to work a flexible schedule\nAre comfortable in simple sales situations\nHave strong technical skills and the ability to promote digital and self-service banking options to our customers\nWhat’s in it for you?\nThe opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers\nA rewarding career path with diverse opportunities for professional development\nInternal training to support your career growth and enhance your skills\nAn organization committed to making a difference in our communities - for you and our customers\nYou can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.\nA competitive compensation and benefits package\nLocation(s): Canada : Newfoundland and Labrador : Torbay || Canada : Newfoundland and Labrador : Logy Bay || Canada : Newfoundland and Labrador : St John's\nScotiabank is a leading bank in the Americas. Guided by our purpose: \"for every future\", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.\nAt Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. 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