{"id":2887399,"url":"https://alion.io/job/scotiabank-customer-support-representative","title":"Customer Support Representative","company":{"id":1754303,"name":"Scotiabank","domain":"scotiabank.com","url":"https://alion.io/company/scotiabank-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":26,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Scarborough, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":84000,"period":"year","method":"role_country_seniority_unknown","sample_n":369},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T00:43:38Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T11:45:30Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Requisition ID: 276373\nJoin a purpose driven winning team, committed to results, in an inclusive and high-performing culture.\nContributes to the overall success of the ScotiaHelps in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.\nIs this role right for you? - In this role you will:\nChampions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.\nAccurately process, as per documented procedures, all forms of correspondence, including, but not limited to, emails, fax, regular/returned mail, worklist through workflow, internal courier mail and manual letter preparation.\nAccurately process, post and maintain daily transactions on accounts to be Written Out of Records (WOR), assignments of Unauthorized Overdrafts to Collection Agency, chargeback of authorized overdraft accounts for both retail and small business, ensuring all applicable systems of record are documented with actions taken.\nUnderstand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.\nActively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.\nChampions high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.\nDimensions\nProcess a minimum of 100 pieces of correspondence daily or the equivalent minimum standard in WOR processing/Overdraft Chargeback processing\nAll delinquent Retail and Small Business accounts for Canada supported\nDirect impact on Customer Experience in the accurate and timely processing of entries/ correspondence.\nUtilize all Host and Collections systems to accurately document and process assigned administrative tasks.\nDo you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:\nSecondary School Diploma or equivalent\nAdministration Experience in Collections an asset\nBack Office Domestic Branch Experience an asset\nStrong organizational skills and demonstrated effective time management\nStrong communication skills\nLocation(s): Canada : Ontario : Scarborough\nScotiabank is a leading bank in the Americas. Guided by our purpose: \"for every future\", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.\nAt Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. 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