{"id":3725335,"url":"https://alion.io/job/scotiabank-incident-coordinator-2","title":"Incident Coordinator","company":{"id":1754303,"name":"Scotiabank","domain":"scotiabank.com","url":"https://alion.io/company/scotiabank-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":48,"ghost_share":0,"stale_share":0,"repost_share":0.021,"time_to_fill_p50_days":17,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-04T05:02:55Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-04T10:25:09Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Requisition ID: 269257\nJoin a purpose driven winning team, committed to results, in an inclusive and high-performing culture.\nThe Incident Coordinator will lead, and coordinate resolution of service impacting (P2 and P3) incidents related to IT infrastructure and application. The Incident Coordinator is accountable for engaging technical support teams and sending communications in a timely manner. They will also assist Major Incident Officers and Incident Managers on the technical bridges as needed.\nIs this role right for you? In this role, you will:\nExecutes the Incident Management process tasks in adherence with global and local requirements\nManaging resolution of production incidents (P2 and P3) by leading infrastructure, application and vendor teams and ensuring early recovery of the impacted service.\nSending out timely communication to executives, service managers and key stakeholders throughout the lifecycle of incidents.\nResponsible for supporting the Incident Managers and Major Incident Officers on technical and impact bridges to execute the incident management deliverables.\nIdentifying opportunities for continuous improvement by interacting with various organizations in IT, evaluating incident management and incident management data processes, identifying weakness and recommending improvement plans; identify and drive data quality improvements and opportunities for automation\nDo you have th e skills that will enable you to succeed in this role? We'd love to work with you if you have:\n2-5 years of Incident Management experience\nExcellent communication (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential\nAbility to quickly and clearly communicate incident status via email in business-friendly language\nExperience of coordinating Incidents in complex IT environment in larger organization\nAn understanding and experience of the technology used in a large enterprise is required\nStrong organizational skills and the ability to effectively manage multiple tasks simultaneously\nCapability of working in a complex and fast paced environment\nConfident professional and an ability to represent the team in meetings with Business and other IT groups\nStrong organization and presentation skill\nClient focus and ownership - displays initiative and a proactive approach to work\nAble to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state\nAble to maintain calm during stressful situations\nAble to translate technical incidents into business terms\nExperience with ITSM tools (ServiceNow, a plus) with strong understanding of service management principles it supports\nWhat's in it for you?\nDiversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.\nAccessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.\nUpskilling through online courses, cross-functional development opportunities, and tuition assistance.\nCompetitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.\nCommunity Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!\nLocation(s): Canada : Ontario : Toronto\nScotiabank is a leading bank in the Americas. Guided by our purpose: \"for every future\", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.\nAt Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. 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