{"id":1683852,"url":"https://alion.io/job/scotiabank-infrastructure-support-analyst-2","title":"Infrastructure Support Analyst","company":{"id":1754303,"name":"Scotiabank","domain":"scotiabank.com","url":"https://alion.io/company/scotiabank-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":87000,"period":"year","method":"role_country_seniority_unknown","sample_n":127},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"OSPF","optional":false},{"name":"Python","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Zscaler","optional":false}],"status":"live","first_seen_at":"2026-09-17T02:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-06T22:51:35Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Requisition ID: 263092\nJoin a purpose driven winning team, committed to results, in an inclusive and high-performing culture.\nContributes to the overall success of the Global Network Operations Centre (GNOC) as part of the 24x7 shift team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.\nIs this role right for you? In this role, you will:\nChampion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.\nAs part of a 24x7 network operations, which runs on 12-hour rotational shifts and rotates during weekdays, weekends and during bank statutory holidays, the Infrastructure Support Analyst is expected to monitor, triage and action/escalate network alerts/events.\nConduct health check and provide reporting and incident communications.\nAttend bridge and troubleshooting calls.\nWork with the help desk to fix user related network issues and open tickets with carrier and vendors for related network incidents.\nThe Infrastructure Support Analyst will answer the 24/7 hotline and respond team emails.\nImplement network changes as per provided MOP (Method of Procedure) and implement Firewall Port Requests (FPRs).\nUnderstand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.\nActively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.\nChampions a high-performance environment and contributes to an inclusive work environment.\nDo you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:\nPost-secondary education in a technology related field\nDemonstrate technical knowledge or experience with Cisco routers, switches & firewalls.\nCisco Certifications, CCNA required, CCNP an asset.\nPossess superior problem-solving and decision-making skills to resolve work issues in a dynamic environment.\nDemonstrate a technical understanding of TCP/IP (e.g., routing, switching & security).\nFamiliar with the following technical subjects: 1) BGP/OSPF protocols; 2) LAN/WAN technologies; 3) Cisco WiFi; 4) Fortinet Firewalls; 5) F5 Load Balancers; 6) Network Monitoring tools; 7) Aruba/Silver Peak SD-WAN; 8) Zscaler\nPossess a strong customer orientation and a keen ability to learn rapidly.\nFirewall Certifications, Fortinet certifications an asset.\nLoad Balancer certifications, F5 certifications an asset.\nPython scripting knowledge or experience an asset.\nWhat's in it for you?\nDiversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.\nAccessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.\nUpskilling through online courses, cross-functional development opportunities, and tuition assistance.\nCompetitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.\nCommunity Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!\nLocation(s): Canada : Ontario : Toronto\nScotiabank is a leading bank in the Americas. Guided by our purpose: \"for every future\", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.\nAt Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. 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