{"id":1911469,"url":"https://alion.io/job/scotiabank-lead-user-experience-researcher","title":"Lead User Experience Researcher","company":{"id":1754303,"name":"Scotiabank","domain":"scotiabank.com","url":"https://alion.io/company/scotiabank-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":44,"ghost_share":0,"stale_share":0,"repost_share":0.045,"time_to_fill_p50_days":16,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Design","role_family":"Design","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":135000,"period":"year","method":"role_seniority_country_cell","sample_n":11},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"closed","first_seen_at":"2026-10-05T14:47:05Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-21T05:44:13Z","board_verified":false,"closed_at":"2026-10-21T05:44:13Z","days_open":15,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":15},"description":"Requisition ID: 275460\nJoin a purpose driven winning team, committed to results, in an inclusive and high-performing culture.\nThe Role:\nThe Lead User Experience (UX) Researcher helps digital and business teams understand clients, uncover opportunities, and make confident experience decisions. You will both drive efficiency across our research practice, as well as lead discovery research for ambiguous, open-ended challenges, connecting evidence across journeys, products, and client needs. You will partner with executives, stakeholders, designers, and product teams to frame the right questions, translate evidence into clear implications.\nIs this role right for you? In this role you will:\nStrategic Discovery & Research\nLead discovery research for holistic, ambiguous, or open-ended challenges, from framing through synthesis and activation. \nUse systems thinking to connect client needs, journeys, products, channels, and organizational factors. \nDesign fit-for-purpose research, combining qualitative, quantitative, participatory, or innovative methods as needed. \nProactively partner with executives and stakeholders to clarify questions, challenge assumptions, and align research to decisions. \nTurn complex evidence into clear insights, opportunity spaces, and recommendations that shape UX strategy and priorities. \nFacilitate internal workshops to extract priorities, align on direction and client ‘so-what’ and communicate findings with clarity, confidence, and appropriate evidence limitations. \nBuild and influence research roadmaps, helping teams prioritize the highest-value questions. \nConnect client evidence to business outcomes, investment decisions, and strategic priorities. \nAdvance the maturity of the research practice by evolving methods, standards, governance, and ways of working. \nResearch Enablement\nAdminister research tools, templates, and repositories so evidence is easy to capture, find, reuse, and connect across and beyond the UXR team \nOwn the AI layer of the practice. Assisted synthesis and search across a governed evidence corpus, with the guardrails and quality checks that keep the outputs trustworthy rather than merely fast. \nBuild and run the enablement programme: curriculum, templates, coaching that let designers and product partners run sound research to our standard and with our review, extending capacity without extending headcount. \nDo you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:\n7+ years of experience in UX research, design research, service design, or an adjacent insight or strategy role. \nExperience in financial services, regulated industries, or adjacent complex service environments is preferred. \nDemonstrated success leading discovery research for complex or ambiguous questions and translating evidence into strategic direction. \nProven ability to influence senior leaders, shape strategic decisions, and drive action through research. \nHands-on experience with recruitment, incentives, research tools, repositories, surveys, and research reporting. \nStrong systems thinking, synthesis, facilitation, storytelling, and stakeholder partnership skills. \nA growth mindset, proactive approach, and strategic outlook, with the curiosity and confidence to navigate uncertainty and improve how research gets done. \nWhat's in it for you?\nDiversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.\nWe embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. \nAccessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. \nUpskilling through online courses, cross-functional development opportunities, and tuition assistance.\nCompetitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.\nCommunity Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!\nLocation(s): Canada : Ontario : Toronto\nScotiabank is a leading bank in the Americas. Guided by our purpose: \"for every future\", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.\nAt Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. 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