{"id":1683991,"url":"https://alion.io/job/scotiabank-qa-analyst","title":"QA Analyst","company":{"id":1754303,"name":"Scotiabank","domain":"scotiabank.com","url":"https://alion.io/company/scotiabank-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"QA","role_family":"QA","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":161000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":40},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-11T02:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-03T18:27:50Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Requisition ID: 254677\nJoin a purpose driven winning team, committed to results, in an inclusive and high-performing culture.\nContributes to the overall success of the Quality Assurance | Service Management Technology Department.\nThe ServiceNow QA Analyst is responsible for ensuring the quality, reliability, and performance of ServiceNow platform implementations across enterprise Service Management Technology (SMT) initiatives. This role collaborates with product owners, business analysts, developers, and operations teams to validate requirements, execute testing strategies, and support end-to-end delivery within Agile environments.\nIs this role right for you? In this role, you will:\nDesign and maintain QAT test plans and quality documentation, balancing risk mitigation with optimal resource use.\nProvide support and guidance to stakeholders on QA tools and methodologies\nSchedule and approve project releases into the QAT environment.\nExecute System Integration Testing (SIT) and manage defect tracking.\nLead and coordinate User Acceptance Testing (UAT), including resource and environment management\nMaintain regression and automation test suites; integrate them into project testing plans as needed.\nObtain test evidence and UAT sign-off; coordinate release readiness and change submissions.\nWrite clear and concise defect reports and work as an empathetic advocate for the customer’s quality experience. Triage and prioritize defects for remediation, with the development team\nTesting and Release Management:\nAssess QAT projects for release risk, including code overlap and environmental impact.\nEvaluate test results, resolve defects with development teams, and escalate critical issues.\nRecommend production releases based on QA outcomes and risk assessments.\nContinuous Improvement:\nIdentify opportunities to enhance QA processes and optimize workflows.\nProactively apply new knowledge and recommend process improvements.\nContribute to ongoing project reviews and recommend enhancements\nCollaboration & Agile Participation:\nActively collaborate on Agile project teams throughout the SDLC.\nEnsure business and technical requirements are met.\nCoordinate with Business Analysts, Scrum Masters, and external service providers.\nMentorship & Team Development:\nProvide coaching, feedback, and support on team objectives and conflict resolution.\nShare application and process expertise across the QA team.\nCompliance & Governance:\nEnsure adherence to Scotiabank’s Values, Code of Conduct, and Global Sales Principles.\nMaintain effective business controls to meet operational, compliance, AML/ATF/sanctions, and conduct risk obligations.\nUnderstand and apply the Bank’s risk appetite and culture in daily decisions\nDo you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:\n· Strong understanding of QA methodologies, tools, and best practices.\n· Experience with manual and automated testing.\n· Familiarity with banking applications and system integration.\nAbility to manage multiple stakeholders and conflicting priorities.\nExcellent communication, leadership, and problem-solving skills.\nAgile project experience and SDLC knowledge.\nFamiliarity with the following ServiceNow modules is considered an asset:\nIncident Management, Problem Management, Change Management, Release Management\nService Request Management, Service Portal,Knowledge Management\n Hardware Asset Management (HAM), Software Asset Management (SAM)\n Configuration Management Database (CMDB), Cloud Discovery and Optimization\n Vulnerability Management\nMust have:\nA degree in computer science, IT Business/Management, or an engineering related discipline (preferred)\n5+ years of experience in Quality Assurance, Including both manual and automation testing.\n2 Years experience with ServiceNow Platform.\nNice to have:\nCertified System Administrator (CSA) certification.\nLocation(s): Canada : Ontario : Toronto\nScotiabank is a leading bank in the Americas. Guided by our purpose: \"for every future\", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.\nAt Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.","description_format":"text","description_chars":5011,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-10-02T10:00:21Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 6","filings_12m":6,"filings_prev_12m":3,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Talent Stream; High Wage","cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":2}],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.707,"p_room":0.55,"age_days":22,"expected_fill_days":22,"reasons":["conf:4","win:tail","comp:brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/scotiabank-qa-analyst","json_url":"https://alion.io/job/scotiabank-qa-analyst.json","meta":{"generated_at":"2026-10-04T03:04:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4665,"day_limit":5000,"remaining_today":335,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}