{"id":2740667,"url":"https://alion.io/job/scotiabank-senior-customer-experience-associate-canada","title":"Senior Customer Experience Associate (Canada)","company":{"id":1754303,"name":"Scotiabank","domain":"scotiabank.com","url":"https://alion.io/company/scotiabank-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":26,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Laval, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":104000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":54},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T20:40:25Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-23T17:29:39Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Requisition ID: 276692\nJoin a purpose driven winning team, committed to results, in an inclusive and high-performing culture.\nAbout the role\nOur Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.\nWe are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:\nActing as a lobby leader; ensuring customers are appropriately triaged and/or assisted \nContributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs \nNurturing rich, long-standing relationships \nBeing a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs \nIs this role right for you? In this role you will:\nBuild strong customer relationships and deliver excellent customer service \nUncover and solve customers’ needs \nExplain complicated concepts simply \nDemonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment \nDemonstrate an eagerness to learn and determination to succeed \nDo you have the skills that will enable you to succeed in this role? We’d love to work with you if you:\nHave strong customer service skills \nAre willing to assist in a professional, friendly and efficient manner \nAre available to work a flexible schedule \nHave experience with conducting simple sales, proactive marketing calls and providing financial advice \nHave strong technical skills, able to promote and demonstrate the use of digital/self-service banking options \nPrevious banking experience is a strong asset \nWhat’s in it for you?\nThe opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers \nA rewarding career path with diverse opportunities for professional development \nAn organization committed to making a difference in our communities- for you and our customers \nYou can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development \nA competitive compensation and benefits package\nLocation(s): Canada : Quebec : Laval\nScotiabank is a leading bank in the Americas. Guided by our purpose: \"for every future\", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.\nAt Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. 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