{"id":1683902,"url":"https://alion.io/job/scotiabank-senior-manager-systems-support-analysis-1","title":"Senior Manager Systems Support Analysis 1","company":{"id":1754303,"name":"Scotiabank","domain":"scotiabank.com","url":"https://alion.io/company/scotiabank-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":100000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":24},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-15T02:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-13T03:08:51Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Requisition ID: 270772\nJoin a purpose driven winning team, committed to results, in an inclusive and high-performing culture.\nThe Senior Manager, Systems Support Analysis leads the Level 2 technology support function for Exception and Cheque Processing Services. The role is accountable for incident and problem management, service performance, compliance, vendor and interbank coordination, and the effective transition of changes into steady state support.\nThe incumbent applies knowledge of Canadian payments operations, including Payments Canada rules, standards, timelines, and interbank obligations, to support timely issue resolution, audit readiness, control execution, and operational stability.\nThe role requires sound judgment, composure under pressure, strong communication skills, and the ability to balance urgency, compliance, service quality, and stakeholder expectations\nIs this role right for you? In this role, you will:\nLeads the Level 2 technology support function for Exception and Cheque Processing Services, ensuring stable, compliant, and effective support for critical payment and exception processing platforms.\nManage incidents, service requests, escalations, problem investigation, root cause analysis, and corrective action follow-up.\nMaintain oversight of SLA performance, ticket queues, aging, backlog, response times, resolution timeliness, and service quality.\nApply knowledge of Payments Canada rules, standards, timelines, and interbank obligations to support compliant operational decisions and responses.\nManage vendor and interbank relationships related to investigations, service performance, incidents, disputes, and production support issues.\nSupport SOC, SOX, audit, operational risk, and control requirements, including evidence, control execution, remediation, and audit readiness.\nIdentify opportunities to improve processes, reduce manual effort, strengthen controls, improve service quality, and reduce recurring issues.\nEnsure technology, process, and vendor changes are ready for steady state support, with clear documentation, ownership, controls, escalation paths, and monitoring.\nProvide leadership, coaching, prioritization, and workload direction to the support team.\nCommunicate clearly and remain composed when managing high-pressure incidents, vendor escalations, audit requests, and stakeholder updates.\nDo you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:\n7+ years of progressive experience in technology support, operations, business analysis, or production support within banking, payments, or another regulated financial services environment.\nStrong understanding of Canadian payments operations, including Payments Canada rules, standards, timelines, exception handling, interbank obligations, and cheque processing.\nExperience leading or managing Level 2 technology support, incident management, problem troubleshooting, escalation, and operational monitoring.\nExperience managing SLAs, service quality, ticket queues, aging, backlog, response targets, and resolution performance.\nFamiliarity with SOC, SOX, audit, operational risk, and control practices, including evidence management and remediation.\nProven ability to manage vendor, interbank, business, technology, audit, and control relationships.\nExperience supporting technology or process changes and transitioning new capabilities into steady state support.\nStrong communication, judgment, prioritization, diplomacy, composure under pressure, analytical thinking, and continuous improvement skills.\nWhat's in it for you?\nDiversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.\nAccessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.\nUpskilling through online courses, cross-functional development opportunities, and tuition assistance.\nCompetitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.\nCommunity Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.\nLocation(s): Canada : Ontario : Toronto\nScotiabank is a leading bank in the Americas. Guided by our purpose: \"for every future\", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.\nAt Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.","description_format":"text","description_chars":5970,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-10-02T09:57:37Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 6","filings_12m":6,"filings_prev_12m":3,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Talent Stream; High Wage","cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.658,"p_room":0.45,"age_days":29,"expected_fill_days":18,"reasons":["conf:27","velocity","win:tail","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/scotiabank-senior-manager-systems-support-analysis-1","json_url":"https://alion.io/job/scotiabank-senior-manager-systems-support-analysis-1.json","meta":{"generated_at":"2026-10-14T16:52:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21448,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1754303},"rest":"https://alion.io/mcp/rest/get_company?id=1754303"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscotiabank-senior-manager-systems-support-analysis-1"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscotiabank-senior-manager-systems-support-analysis-1"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscotiabank-senior-manager-systems-support-analysis-1"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scotiabank-senior-manager-systems-support-analysis-1\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscotiabank-senior-manager-systems-support-analysis-1"}]}