Technical Specialist Advisory

Requisition ID: 247530

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank’s Global Technology Services (GTS) Service Assets & Configuration Management department is responsible for the management of the Bank’s hardware IT assets throughout their lifecycle from acquisition to retirement. We are also responsible for the creation of standard IT Asset Management (ITAM) processes and oversight for adherence to the processes from our global partners.

Reporting directly to the Senior Manager, you will play a critical role in the management of the Bank’s hardware IT assets. This role is primarily focused on hardware currency which includes maintaining the hardware model database, ensuring models records are complete, accurate and normalized. You will also be responsible for tracking and reporting on assets with aged or end of life models and liaising with stakeholders to initiate the refresh activities.

Is this role right for you? In this role, you will:

• You are interested in ITAM processes and can identify opportunities to automate and improve model management processes and workflows.
• You are knowledgeable of the various hardware models and can ensure that the models are fully normalized with accurate end of life information.
• You can create reports, dashboards and metrics to provide stakeholders with actionable insights on hardware currency status and compliance.
• You can perform detailed analysis of model records to identify and resolve duplicates, missing information, and other data inconsistencies.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• You have strong communication (verbal/written) and good interpersonal skills to build relationships with internal and external business partners and vendors.
• You have at least 2+ years of hands-on working experience in an IT Asset Management role.
• You have at least 2+ years of hands-on working experience with the use of the Asset and Reporting modules within Service Now.
• You have at least 2+ years of working experience with IT Service Management (ITSM) frameworks.
• You have at least 2+ years of hands-on working experience with using Power BI and Microsoft Excel for data modelling, advanced formulas, power queries and building interactive dashboards.
• You possess problem solving, analytical and excellent attention to detail skills.
• Post secondary education in Computer Science or related field.
• You are certified in ITIL Foundation v4.
• Completion of ITAM certificates (CHAMP, CHAM) are an asset.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.