{"id":1683908,"url":"https://alion.io/job/scotiabank-technical-support-analyst-applications","title":"Technical Support Analyst, Applications","company":{"id":1754303,"name":"Scotiabank","domain":"scotiabank.com","url":"https://alion.io/company/scotiabank-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":79000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Linux","optional":false},{"name":"Red Hat","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-15T02:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-06T22:51:35Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Requisition ID: 255129\nJoin a purpose driven winning team, committed to results, in an inclusive and high-performing culture.\nThe Information Technology (IT) department manages Tangerine’s technology and computer infrastructure, supporting business systems across Core Banking Server Systems, VMware Infrastructure, Contact Center VDI Management, End-User Technical Support, Mobile Management, Network Management, Voice and Data Communications, Business and Web Applications, and Strategic Technical Planning.\nThe Technical Support Analyst, Hardware is responsible for the 24x7 lifecycle management, administration, troubleshooting, and production support of Tangerine’s Windows and Linux server environments. This role provides hands-on support across server hardware, operating systems, software platforms, and server hardening activities. The analyst supports both physical and virtual server platforms (VMware ESXi), VDI infrastructure for core banking systems and contact centers, as well as production and development environments. Key responsibilities include vulnerability management, firmware updates, patching, and disaster recovery readiness across Windows and Linux platforms. The role also supports cloud server initiatives, Single Sign-On (SSO) administration, certificate authority management, and second-level end-user technical support. Leveraging strong technical expertise, analytical skills, and hands-on experience, the Technical Support Analyst ensures a secure, reliable, and optimized IT operations environment, with a particular focus on vulnerability mitigation and the secure configuration of Windows servers and Active Directory components.\nIs this role right for you? In this role, you will:\nBuild, configure, maintain, decommission, and harden Windows and Linux server hardware and operating systems in accordance with corporate compliance and hardening guidelines.\nBuild, configure, maintain, and decommission physical server infrastructure in an HPE environment, including standalone and blade systems.\nEvaluate and participate in decision-making for new server hardware, server replacement, and ongoing hardware support maintenance.\nBuild, maintain, decommission, and harden Windows and Linux servers in accordance with corporate security and compliance standards.\nAdminister and support VMware ESXi, SRM, and Horizon platforms supporting core banking systems, contact centers, VDI, and enterprise workloads.\nManage server infrastructure, including standalone and blade systems, firmware, capacity planning, and hardware refresh cycles.\nEnsure availability, reliability, scalability, performance of all servers and virtualization platforms.\nPerform ongoing vulnerability management in alignment with corporate compliance and vulnerability scanning standards, including remediation and security patching for Windows, Linux, VMware platforms, and vendor appliances.\nMaintain Windows and Linux server hardening standards, base images, and continuous compliance updates to meet or exceed defined security risk thresholds.\nAdministration and support Active Directory related infrastructure components, authentication services, SSO platforms, and certificate authorities.\nSupport audits and security reviews related to server and infrastructure platforms.\nMaintain servers across primary and secondary data center locations to support disaster recovery and ensure availability of core banking systems and contact center services.\nParticipate in annual disaster recovery exercises and ensure server readiness for DR scenarios.\nTechnical execution of Disaster Recovery (DR) readiness for server and virtualization platforms.\nMaintain infrastructure across primary and secondary data centers to meet recovery objectives.\nSupport transition initiatives from on premises server environments to cloud-based platforms.\nAdminister and maintain Single Sign-On (SSO) services and certificate authority infrastructure, including renewal of production certificates.\nProvide (Level 3) technical support for critical infrastructure issues in a 24x7 production environment.\nInstall, support, and maintain departmental server applications for business units.\nProvide after-hours On-Call support, including carrying a mobile device to support 24x7 operational requirements.\nWork closely with vendors and service providers for infrastructure support and implementation.\nMaintain clear technical documentation, standards, and playbooks.\nDo you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:\nUniversity or College degree in Computer Science, Engineering, or a related field.\n3+ years of hands on experience supporting large scale, mission critical enterprise infrastructure.\nStrong hands on expertise in Windows Server and Linux OS administration.\nAdvanced experience with VMware ESXi, SRM, VRA, Horizon, and VDI platforms.\nDeep knowledge of server hardware (HPE), including RAID, NICs, iLO, OneView, and blade systems.\nExperience with Microsoft System Center, Red Hat tooling, and automation platforms\nStrong understanding of networking fundamentals, security controls, and infrastructure protocols.\nExcellent troubleshooting, root cause analysis, and problem solving skills.\nExcellent verbal and written communication skills, including presentation abilities.\nStrong interpersonal skills and stakeholder management.\nLogical, detail-oriented, and committed to continuous improvement.\nHighly hands on, proactive, and technically driven.\nLogical thinker with strong attention to detail.\nAble to work independently while influencing without authority.\nStrong written and verbal communication skills.\nComfortable operating in a fast paced, highly regulated environment.\nWhat's in it for you?\nDiversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.\nAccessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.\nUpskilling through online courses, cross-functional development opportunities, and tuition assistance.\nCompetitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.\nCommunity Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!\nLocation(s): Canada : Ontario : Toronto\nScotiabank is a leading bank in the Americas. Guided by our purpose: \"for every future\", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.\nAt Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.","description_format":"text","description_chars":8203,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-10-02T09:57:37Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 6","filings_12m":6,"filings_prev_12m":3,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Talent Stream; High Wage","cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.77,"p_room":0.55,"age_days":21,"expected_fill_days":17,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/scotiabank-technical-support-analyst-applications","json_url":"https://alion.io/job/scotiabank-technical-support-analyst-applications.json","meta":{"generated_at":"2026-10-07T02:02:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3322,"day_limit":5000,"remaining_today":1678,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1754303},"rest":"https://alion.io/mcp/rest/get_company?id=1754303"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscotiabank-technical-support-analyst-applications"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscotiabank-technical-support-analyst-applications"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscotiabank-technical-support-analyst-applications"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scotiabank-technical-support-analyst-applications\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscotiabank-technical-support-analyst-applications"}]}