{"id":4143540,"url":"https://alion.io/job/scotiabank-technical-support-specialist","title":"Technical Support Specialist","company":{"id":1754303,"name":"Scotiabank","domain":"scotiabank.com","url":"https://alion.io/company/scotiabank-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":48,"ghost_share":0,"stale_share":0.042,"repost_share":0.042,"time_to_fill_p50_days":17,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ETL/ELT","optional":false},{"name":"Incident Management","optional":false},{"name":"Talend","optional":false}],"status":"live","first_seen_at":"2026-11-12T06:08:52Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T12:43:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"ID de la solicitud: 278682\nGracias por tu interés en ScotiaTech, el nuevo e innovador centro tecnológico de Scotiabank en Bogotá.\nÚnete a un equipo ganador que promueve la creatividad y la innovación en un entorno cambiante, donde siempre estamos comprometidos con el logro de resultados, en una cultura inclusiva, diversa y de alto desempeño.\nPurpose\nThe Technical Support Specialist role contributes to the overall success of the unit by ensuring the stability, availability, and performance of critical systems that enable business operations. The role executes assigned goals and initiatives through effective troubleshooting, issue resolution, and proactive support, ensuring timely delivery aligned with team objectives.\nIt collaborates with technical and business teams to address incidents, communicate impacts, and coordinate solutions, thereby supporting overall service delivery. Additionally, the role operates within established governance frameworks, ensuring adherence to internal policies, security standards, and regulatory requirements.\nThrough continuous monitoring, issue analysis, and process improvement, the Technical Support Specialist enhances operational efficiency and supports the organization’s strategic objectives.\nAccountabilities\nEnsure reliable and efficient operation of systems and applications, supporting business continuity\nDeliver timely and effective resolution of incidents and service requests, minimizing business impact\nMaintain compliance with regulatory, security, and internal policy requirements\nProvide clear, consistent, and proactive communication with stakeholders\nEnsure high-quality end-user experience and service satisfaction\nSupport system stability and performance during operational and change activities\nIdentify, escalate, and manage risks, incidents, and critical issues effectively\nContribute to knowledge management and documentation practices\nEnsure adherence to SLAs, KPIs, and operational performance standards\nDrive continuous improvement initiatives to enhance service delivery and operational efficiency\nDimensions\nProvides technical support for systems and applications supporting regional operations across LATAM and global teams\nSupports multiple business units and end-users, ensuring continuity of critical services\nContributes to the resolution of incidents impacting business-critical systems\nOperates within defined service levels (SLAs), supporting operational performance and service delivery targets\nEducation / Experience / Other Information\nEducation\nBachelor’s degree in computer science, information technology, engineering, or related discipline\n\nExperience\n3-5 years of experience in application/system support roles\nHands-on experience with Talend for ETL development and enhancement.\nExperience troubleshooting applications.\nExposure to incident management, problem resolution, and service delivery environments.\nExperience working with ticketing tools, monitoring tools, or support platforms.\nExperience collaborating with cross-functional teams (IT, vendors, business stakeholders)\nEnglish level: Intermediate-Advanced (B2 minimum), with ability to communicate effectively in professional and technical environments.\nCore Competencies\nStrong analytical and problem-solving skills\nExcellent communication skills (technical and non-technical audiences)\nCustomer-focused with strong service orientation\nAbility to prioritize and manage multiple issues simultaneously\nWorking Conditions\nWork in a standard office-based environment; non-standard hours are a common occurrence. \nUbicación(s): Colombia : Bogota : Bogota ScotiaTech es una unidad de negocio de ScotiaGBS, un grupo de empresas de Scotiabank, ubicado en Bogotá, Colombia. ScotiaTech fue creado para apoyar diversos sistemas y procesos tecnológicos del Banco. Ofrecemos un entorno de trabajo inclusivo y positivo, además de ventajas competitivas. En ScotiaTech, valoramos las habilidades y experiencias únicas que cada persona aporta y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en ScotiaTech; sin embargo, solo contactaremos a quienes hayan sido seleccionados para una entrevista.","description_format":"text","description_chars":4359,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory","Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-11-12T06:08:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/scotiabank-technical-support-specialist","json_url":"https://alion.io/job/scotiabank-technical-support-specialist.json","meta":{"generated_at":"2026-11-13T00:42:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1559,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1754303},"rest":"https://alion.io/mcp/rest/get_company?id=1754303"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscotiabank-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscotiabank-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscotiabank-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scotiabank-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscotiabank-technical-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4143540}},{"tool":"search_jobs","arguments":{"company":"scotiabank.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4143540},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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