{"id":2897559,"url":"https://alion.io/job/scout-ai-mission-operator-field-service-representative","title":"Mission Operator - Field Service Representative","company":{"id":1838705,"name":"Scout AI","domain":"scoutco.ai","url":"https://alion.io/company/scoutco","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":93,"open_postings":25,"ghost_share":0.04,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":137,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Aerospace","role_family":"Aerospace","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paso Robles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":118000,"max_usd":230000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":162},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-03-30T23:55:52Z","employer_posted_date":"2026-03-30","last_verified_at":"2026-11-03T16:30:05Z","board_verified":true,"closed_at":null,"days_open":217,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":217},"description":"The future of defense will be decided by those who field intelligent machines at scale. At Scout AI, we’re developing Fury, the first robotic foundation model for defense, to give U.S. forces overwhelming, adaptable, and autonomous power across every domain. Fury enables human operators to command fleets of robots through natural language, and empowers those machines to sense, decide, and act together as one. This mission will ask everything of us: urgency, precision, and relentless work.\nThe Role\n We’re hiring a Field Service Representative to support the deployment, sustainment, and operational readiness of Scout’s autonomous systems in the field. This role is responsible for maintaining and troubleshooting deployed systems, ensuring fleet availability, and serving as Scout’s technical representative alongside customers during operations, demonstrations, and fielding events.\nYou will act as the front-line expert for Scout’s platforms, owning system performance in real-world environments and ensuring issues are diagnosed and resolved quickly. This role requires deep hands-on technical ability across hardware and software, strong problem-solving skills, and the ability to operate independently in dynamic and often austere environments.\nYou will deploy with customer teams and internal operations personnel, providing on-site support, maintenance, and technical guidance. Your work directly ensures mission readiness, system reliability, and successful customer adoption.\nResponsibilities\nMaintain operational readiness of deployed systems through inspections, preventative maintenance, and corrective repairs\n\nDiagnose and troubleshoot hardware, software, and system-level issues in real-world environments; execute timely and effective repairs\n\nServe as the primary technical point of contact in the field, working directly with customers to resolve issues and ensure system performance\n\nSupport system installation, configuration, integration, and fielding at customer locations\n\nTrack, document, and manage maintenance actions, service logs, and system status across the deployed fleet\n\nCoordinate with engineering and product teams to escalate issues, provide detailed feedback, and support root cause analysis\n\nSupport customer demonstrations, evaluations, and operational deployments, ensuring systems are mission-ready and professionally presented\n\nManage spare parts, tools, and field support equipment to minimize downtime and maintain operational continuity\n\nTrain and advise operators on system use, basic maintenance, and troubleshooting procedures\n\nAssist in developing maintenance procedures, troubleshooting guides, and field support processes\n\nQualifications\nBachelor’s degree in Engineering (Mechanical, Electrical, Aerospace, or related field) or equivalent hands-on experience\n\n3+ years of experience maintaining, troubleshooting, or supporting complex electromechanical, robotic, or autonomous systems\n\nStrong troubleshooting skills across mechanical, electrical, and software systems\n\nExperience diagnosing issues in the field and independently driving resolution under time pressure\n\nAbility to interface directly with customers and represent the company in operational environments\n\nExperience documenting maintenance actions, system issues, and service activities in a structured manner\n\nComfortable working in field environments with frequent travel and extended deployments (50-75%)\n\nStrong communication skills and ability to translate technical issues into clear, actionable insights\n\nMust be a U.S. Person due to required access to U.S. export controlled information or facilities\n\nPassion about defense of the United States and its allies\n\nMay be expected to obtain and hold a U.S. Top Secret security clearance\n\nWhy Join Scout\nWork on the world’s most important frontier, ensuring U.S. and allied dominance in the age of intelligent machines\n\nBe a core part of a team building the first defense-specific robotic foundation model\n\nCollaborate with some of the top engineers in autonomy, AI, and national security\n\nSee your work deployed on real systems\n\nHelp define the future of intelligent defense systems\n\nBacked by Draper Associates, Booz Allen Ventures, and other top investors\n\nBenefits\nCompetitive base salary and bonus\n\nMeaningful equity\n\nPremium medical, dental, and vision plans with $0 paycheck contribution\n\nPer diem for remote travel\n\nCompetitive PTO and company holiday calendar\n\nCatered lunch daily and fully stocked kitchen\n\nEV charging\n\nRelocation assistance (depending on role eligibility)","description_format":"text","description_chars":4557,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Equity","Relocation assistance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Defense AI","Foundation Models"],"lifecycle":[{"event":"open","at":"2026-10-20T05:23:41Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long 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