{"id":2662802,"url":"https://alion.io/job/scout-care-veterinary-client-service-representative","title":"Veterinary Client Service Representative","company":{"id":4418154,"name":"Scout Care","domain":"scoutcare.com","url":"https://alion.io/company/scoutcare","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lincoln, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T16:10:05Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-23T23:35:53Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Become a Veterinary Client Service Representative at Scout Veterinary Urgent Care\nScout Veterinary Urgent Care is looking for an experienced, compassionate Client Service Representative to join our team in Lincoln Park (2369 N. Lincoln Ave., Chicago, IL, 60614). If you're someone who stays calm under pressure, enjoys connecting with people, and believes kindness matters just as much as efficiency, we'd love to meet you.\nWork Style & Culture Fit\nAs a Veterinary Client Service Representative (CSR) at Scout, you’ll be the first point of contact for pet families seeking urgent care. You’ll play a critical role in creating a welcoming, efficient, and empathetic experience-whether in person, over the phone, or online. Your work helps set the tone for the entire visit and ensures smooth coordination between clients and the clinical team.\nKey Responsibilities\nGreet clients and pets with warmth and professionalism\nManage check-in and check-out processes efficiently\nAnswer phones, schedule appointments, and respond to inquiries\nCommunicate clearly about wait times, services, and costs\nHandle payments and maintain accurate financial records\nSupport digital record keeping and client communications\nCollaborate with clinical staff to ensure seamless patient flow\nMaintain a clean and organized front desk, lobby area, and exam rooms.\nQualifications\nRequired:\nHigh school diploma or equivalent\n2+ years experience in customer service, preferably in a veterinary or healthcare setting\nStrong communication and multitasking skills\nComfort with fast-paced, emotionally sensitive environments\nBasic computer proficiency and familiarity with scheduling systems\nPreferred:\n Experience in veterinary urgent care or emergency settings\nFamiliarity with veterinary software and digital platforms\nBilingual (Spanish/English) is a plus\nCompensation & Benefits\nWe offer all the benefits you’ve come to expect - and then some.\n$24 - $26/hour\nProfessional growth opportunities\nCE: If it moves your medicine forward, we’re in!\nUniform support\n401(k) with match after 90 days\nPaid parental leave\nProfessional development support\nScheduling: This is a full-time position requiring availability for Scout’s A/B rotating schedule; we’re only able to consider candidates who can fulfill the full-time schedule as assigned.\nWhy Scout?\nWe care... a lot. Founded by 2 DVMs, we have an employee and team first philosophy. We are servant leaders who are always willing to put in the work to do what's right. We support our teams with structured onboarding, quarterly check-ins, and give the flexibility to all our clinicians to make the best decisions for patients and teams. \nWe’re building something meaningful-and we’re doing it together.\nWhether you’re here to focus on your craft or help shape the future of our growing network-or both-you’ll find purpose, support, and possibility here.\nWe lean into innovation. In an age where AI is changing the landscape, we are embracing the future in ways that support the people needed to deliver care. \nIf you are wondering what it's like to work with a group that values your voice, your growth, and a patient-first approach, let's talk. We are building something truly unique and are excited to share our vision.","description_format":"text","description_chars":3239,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true}]},"benefits":["Growth opportunities","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine","Farming & Agriculture","Urgent & Emergency Care"],"lifecycle":[{"event":"open","at":"2026-10-16T01:22:05Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.67,"p_room":0.55,"age_days":29,"expected_fill_days":20,"reasons":["conf:1","win:tail","comp:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":true},"html_url":"https://alion.io/job/scout-care-veterinary-client-service-representative","json_url":"https://alion.io/job/scout-care-veterinary-client-service-representative.json","meta":{"generated_at":"2026-10-24T03:09:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4916,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418154},"rest":"https://alion.io/mcp/rest/get_company?id=4418154"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscout-care-veterinary-client-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscout-care-veterinary-client-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscout-care-veterinary-client-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scout-care-veterinary-client-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscout-care-veterinary-client-service-representative"}]}