{"id":1222748,"url":"https://alion.io/job/scriptpro-systems-support-specialist","title":"Systems Support Specialist","company":{"id":176631,"name":"ScriptPro","domain":"scriptpro.com","url":"https://alion.io/company/scriptpro","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kansas City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":87000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":150},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-22T15:49:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-26T20:19:02Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Who is ScriptPro?\nImagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.\nScriptPro’s Customer Service department delivers high-quality support across a range of products and systems, helping customers navigate technical challenges with confidence. This team operates in a fast-paced environment where problem-solving, adaptability, and continuous learning are key. Every interaction is an opportunity to make a direct impact by resolving issues, building customer trust, and playing a critical role in the overall customer experience.\nJob Summary: The Systems Support Specialist works directly with external customers to resolve issues in live production environments. The ideal candidate will be able to work with customers to provide system support focused on improving hardware and system performance, as well as overall customer satisfaction. Candidates will be measured by their ability to resolve complex hardware and software issues while delivering an exceptional customer experience. Candidates will achieve these objectives through a combination of hands-on involvement with customers and internal technical teams.\nReporting Relationship: Director, Infrastructure Services\nShift: General business hours are Monday through Friday 8 am to 5 pm CST. This hybrid role requires a combination of weekly on-campus and remote work with specific days varying based on departmental policy and business need. Generally, all positions may be fully performed on-campus in Mission, KS. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.\nScope of the Role:\nMaintain, analyze, troubleshoot, and repair ScriptPro systems, hardware, computer peripherals, applications, and configurations \nComplete remote software configurations and upgrade support \nConfigure, build, and image workstation drives for fielded systems and mobile devices\nProvide remote desktop support and network connectivity for field systems and mobile devices\nAssess system needs and recommend technical solutions such as patches, upgrades or enhancements \nComplete triage activities and troubleshoots complex problems \nProvide server operating system administration and support for physical and virtual server environments\nSupport Windows Server updates, patching, and related maintenance activities\nService, customize, and deploy software packages as needed\nComplete ticket documentation and tracking using Siebel with a high level of data quality\nPerform other job duties as assigned \nRequired Qualifications:\nAssociate's or Bachelor's degree in information technology, computer science, or a related technical field or equivalent 2 years of related experience \nBasic SQL Server 2000/2008/2012/MDSE administration skills \nAdvanced Windows OS Knowledge (Win 7/8/10) \nWorking knowledge of desktop, mobile devices, and peripheral troubleshooting\nExperience with Windows Patch Management, Desktop Updates, and Anti-virus tools\nBasic understanding of connectivity and networking best practices \nExperience with a remote support tool (BOMGAR, Windows Remote Desktop, etc.) \nDemonstrated ability to work with minimal supervision to set and prioritize work with a high level of detail\nDemonstrate proficiency supporting proprietary software applications \nStrong analytical and critical thinking skills with the ability to assess complex problems and identify root causes\nExcellent customer service skills with a commitment to delivering high-quality support and positive outcomes\nExcellent verbal and written communication skills, with the ability to tailor messaging to diverse audiences and stakeholders\nAbility to multitask with varying priorities and attention to detail \nPreferred Qualifications:\nCompTIA A+, Network+, Security+, Microsoft (MCSA/MCSE), or equivalent IT certifications \nKnowledge of the pharmaceutical industry, particularly outpatient pharmacy operations\nMultilingual skills in Spanish, Arabic, or French\nRemote Work Requirements:\nMust have high-speed reliable internet access with a hard-wired connection\nMust have a distraction free home office workspace\nMust be willing to participate in video virtual meetings (camera on) \nBenefits:\nAt ScriptPro, we believe that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being.\nHealth: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs \n Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.\nEmployment Conditions:\nIt is ScriptPro's policy to run a comprehensive background check post job offer and you must be able to obtain Department of Defense security clearance after date of hire. See Standard Form 85 to preview requirements.\nThis position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization’s security posture and risk management practices. All duties are defined in accordance with standardizations to ensure consistency and accountability of the policies.\nWorking Conditions:\nRequires routine use of standard equipment and extended computer use. Employee must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach. Problem-solving, practical learning, and instruction interpretation skills are essential.\nScriptPro appreciates the unique qualities of each team member, and as an Equal Opportunity employer, does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status.\nThe company utilizes internal resources for sourcing and filling positions, but when external assistance is needed, we will engage only with pre-approved, contracted agency partners.\nThe company does not offer visa sponsorships, and all applicants must have legal authorization to work in the United States.\nPlease visit www.scriptpro.com to learn more about the mission of our company.","description_format":"text","description_chars":6961,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Home office","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-09-25T12:43:16Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["conf:9","velocity","win:early","comp:junior"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/scriptpro-systems-support-specialist","json_url":"https://alion.io/job/scriptpro-systems-support-specialist.json","meta":{"generated_at":"2026-09-27T01:09:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1060,"day_limit":5000,"remaining_today":3940,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}