{"id":980821,"url":"https://alion.io/job/scriptpro-technical-analyst-pharmacy-support-remote-tu-fr-8p-630a-cst","title":"Technical Analyst, Pharmacy Support-Remote [Tu-Fr 8p-6:30a CST]","company":{"id":176631,"name":"ScriptPro","domain":"scriptpro.com","url":"https://alion.io/company/scriptpro","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"CST","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":24,"max":27,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Oracle","optional":false},{"name":"SharePoint","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-16T17:44:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-24T21:25:38Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"Who is ScriptPro?\nImagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.\nScriptPro’s Customer Service department delivers high-quality support across a range of products and systems, helping customers navigate technical challenges with confidence. This team operates in a fast-paced environment where problem-solving, adaptability, and continuous learning are key. Every interaction is an opportunity to make a direct impact by resolving issues, building customer trust, and playing a critical role in the overall customer experience.\nJob Summary: The Pharmacy Support Analyst role at ScriptPro is responsible for troubleshooting, analyzing, and maintaining ScriptPro systems, applications, hardware, and computer peripherals, as well as using remote support software (i.e. BOMGAR, PCAnywhere, SecureLink, and Windows Remote Desktop) to assist customer with reported issues. This person will consult with customers to help identify recommended best practices for system configuration, pharmacy workflow, and potential enhancements available. This is a remote position, with preference given to candidates located in the Kansas City Metro area.Some travel by air or auto may be required.\nReporting Relationship: Supervisor, Technical Support\nShift: Tuesday through Friday 8:00 pm to 6:30 am CST. This role is primarily performed remotely, though Kansas City Metro employees may be required to work on-campus periodically according to business need. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.\nScope of the Role:\nInteract with customers to provide and process information in response to inquiries, concerns, and requests about products and services\nConduct technical analysis and review of system performance\nTroubleshoot issues with proprietary software, third party insurance and credit card processing, Crystal and RDLC reports, mobile and web applications, Windows O/S, SQL database, and pharmacy operations workflow\nResearch required information using available resources including internal knowledge base articles, technical procedures, SharePoint, mentors, and previously documented Service Requests\nRespond to customer inquiries from a general queue or a subject matter expert specific queue as assigned\nDeliver service and support to end-users through automated call distribution phone software and Oracle Service Cloud chat and email support simultaneously\nWork a queue of tickets based on priority and impact to the customer\nRecommend workflow changes based on pharmacy needs and recommended best practices\nOrganize ideas, updates, and resolutions in a manner appropriate to the intended audience and situation via oral and written communications with a high level of data quality\nClearly communicate troubleshooting steps, ideas, workflow steps, and processes to end users\nBuild customer relationships through providing superior customer service\nDocument all job functions using Siebel with a high level of data quality\nProactively monitor systems for performance and connectivity to minimize or eliminate downtime\nCoordinate support for onsite field technicians and shipment of parts to sites\nAll candidates must possess a valid driver’s license and be willing to travel by air for work-related duties if located outside the area\nPerform other duties as assigned by a supervisor or manager \nRequired Qualifications:\nAn associate degree in computer science or a related field is preferred\n3+ years experience with Windows OS (Windows7/10 Server 2012/2016), networking, software, and hardware troubleshooting\nAdvanced knowledge of desktop and peripheral hardware troubleshooting\nExperience supporting proprietary software applications\nProficiency with remote support tools such as BOMGAR, PCAnywhere, SecureLink, or Windows Remote Desktop, etc.\nWorking knowledge of connectivity and networking concepts\nIntermediate knowledge of SQL databases and query syntax \nExperience using help desk ticketing systems (Oracle, Siebel, or other CRM systems)\nExperience with SLA-driven resolution environments\nEfficient typing skills are a must; candidate must be able to type 50 WPM\nPositive attitude, drive, and tenacity\nAbility to thrive in a position supporting a constantly evolving and growing industry \nExcellent written and verbal communication skills\nAbility to multitask with varying priorities, while still maintaining a high attention to detail\nExemplary attendance, reliability and punctuality \nOutstanding customer service skills\nStrong problem-solving and analytical skills \nPreferred Skills:\nKnowledge of healthcare or pharmaceutical industry emphasis in outpatient pharmacy practice\nExperience working with inventory suppliers to place orders\nIT Certification (A+, MCITP Windows OS, Network +, etc.) \nPharmacy operations knowledge \nRemote Work Requirements:\nMust have high-speed reliable internet access with a hard-wired connection\nMust have a distraction free home office workspace\nMust be willing to participate in video virtual meetings (camera on) \nCompensation and Benefits:\nThe compensation range for this role has been established at $24.00 - $27.00 hourly. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The above compensation range represents the Company’s good faith and reasonable estimate of the range of possible compensation at the time of posting.\nAt ScriptPro, we believe that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being.\nHealth: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs \n Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.\nEmployment Conditions:\nIt is ScriptPro's policy to run a comprehensive background check post job offer and you must be able to obtain Department of Defense security clearance after date of hire. See Standard Form 85 to preview requirements.\nThis position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization’s security posture and risk management practices. All duties are defined in accordance with standardizations to ensure consistency and accountability of the policies.\nWorking Conditions:\nRequires routine use of standard equipment and extended computer use. Candidates must be able to sit, use hands and fingers, and occasionally lift, stoop, bend, and reach. Problem-solving, practical learning, and instruction interpretation skills are essential.\nScriptPro appreciates the unique qualities of each team member, and as an Equal Opportunity employer does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status.\nThe company utilizes internal resources for sourcing and filling positions and, when external assistance is needed, will engage only with pre-approved, contracted agency partners. The company does not offer visa sponsorships. All applicants must have legal authorization to work in the United States.\nPlease visit www.scriptpro.com to learn more about ScriptPro.","description_format":"text","description_chars":8263,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Home office","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-09-16T20:54:37Z"}],"visa":[],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.808,"p_room":0.55,"age_days":37,"expected_fill_days":30,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":54000,"is_top_pay":false},"html_url":"https://alion.io/job/scriptpro-technical-analyst-pharmacy-support-remote-tu-fr-8p-630a-cst","json_url":"https://alion.io/job/scriptpro-technical-analyst-pharmacy-support-remote-tu-fr-8p-630a-cst.json","meta":{"generated_at":"2026-10-24T23:11:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34080,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176631},"rest":"https://alion.io/mcp/rest/get_company?id=176631"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscriptpro-technical-analyst-pharmacy-support-remote-tu-fr-8p-630a-cst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscriptpro-technical-analyst-pharmacy-support-remote-tu-fr-8p-630a-cst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscriptpro-technical-analyst-pharmacy-support-remote-tu-fr-8p-630a-cst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scriptpro-technical-analyst-pharmacy-support-remote-tu-fr-8p-630a-cst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscriptpro-technical-analyst-pharmacy-support-remote-tu-fr-8p-630a-cst"}]}