{"id":2638074,"url":"https://alion.io/job/scriptpro-technical-support-analyst-bilingualfrench-we-su-1130a-8p-2","title":"Technical Support Analyst - Bilingual/French (We-Su 11:30a-8p)","company":{"id":176631,"name":"ScriptPro","domain":"scriptpro.com","url":"https://alion.io/company/scriptpro","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kansas City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-15T17:57:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-25T06:23:48Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Who is ScriptPro?\nImagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.\nScriptPro’s Customer Service department delivers high-quality support across a range of products and systems, helping customers navigate technical challenges with confidence. This team operates in a fast-paced environment where problem-solving, adaptability, and continuous learning are key. Every interaction is an opportunity to make a direct impact by resolving issues, building customer trust, and playing a critical role in the overall customer experience.\nJob Summary: The bilingual Technical Support Analyst is responsible for responding to inbound customer service calls to provide remote support problem resolution with the highest level of professionalism and courtesy. Responsible for opening service requests in a ticketing system that allows for organizing, tracking, and escalating of customer inquiries that range from general “how to” questions to more advanced technical issues. The Technical Support Analyst may also assist with customer support projects and/or research projects, as needed. This is a remote work from home position regardless of location. There will be required 3 week onsite training at our headquarters in Mission, KS.\nReporting Relationship: Supervisor, Technical Support\nShift: Wednesday through Sunday 11:30am - 8:00pm CST. This role is primarily performed remotely, though Kansas City Metro employees may be required to work on-campus periodically according to business need. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.\nScope of the Role:\nAnalyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and computer peripherals\nMaintain, upgrade, or replace software systems and provide hardware support\nSupport and maintain user account information including rights, security, and systems groups\nMaintain progressive knowledge of ScriptPro systems\nPerform other duties as assigned\nRequired Qualifications:\nRequires a minimum of an Associate’s degree in an engineering or technology related field or a Bachelor’s degree or equivalent, or 2 years of related experience\nProficient in written and verbal French communication\nBasic Windows OS Knowledge (XP/7/10/11)\nRequires working knowledge of desktop and peripheral troubleshooting\nPreferred familiarity with a ticketing or service desk software application and SLA driven resolution times\nProblem solving and analytical skills\nPositive attitude, drive and tenacity\nExcellent customer service skills\nExcellent written and verbal communication skills\nAbility to multitask with varying priorities and attention to detail\nAll candidates must possess a valid driver’s license and be willing to travel by air for work-related duties if located outside the area\nPreferred Skills:\nKnowledge of ScriptPro systems\nExperience in pharmacy \nRemote Work Requirements:\nMust have high-speed reliable internet access with a hard-wired connection\nMust have a distraction free home office workspace\nMust be willing to participate in video virtual meetings (camera on) \nCompensation and Benefits:\nThe compensation range for this role has been established at $26.00 hourly or $54K annually. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The above compensation range represents the Company’s good faith and reasonable estimate of the range of possible compensation at the time of posting.\nAt ScriptPro, we believe that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal well-being.\nPaid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program\nEmployment Conditions:\nIt is ScriptPro's policy to run a comprehensive background check post job offer and you must be able to obtain Department of Defense security clearance after date of hire. See Standard Form 85 to preview requirements.\nThis position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization’s security posture and risk management practices. All duties are defined in accordance with standardizations to ensure consistency and accountability of the policies.\nWorking Conditions:\nRequires routine use of standard equipment and extended computer use. Candidates must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach. Problem-solving, practical learning, and instruction interpretation skills are essential.\nScriptPro appreciates the unique qualities of each team member, and as an Equal Opportunity employer, does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status.\nThe company utilizes internal resources for sourcing and filling positions, but when external assistance is needed, will engage only with pre-approved, contracted agency partners.\nThe company does not offer visa sponsorships, and all applicants must have legal authorization to work in the United States.\nPlease visit www.scriptpro.com to learn more about the mission of our company.\n----------------------------------------------------------------------------------------------------------\nQui est ScriptPro?\nImaginez travailler dans un endroit où l'innovation rencontre l'impact, et où chaque jour apporte de nouvelles occasions de révolutionner l'industrie pharmaceutique! Chez ScriptPro, vous ferez partie d'une équipe dynamique à la fine pointe de la technologie, créant des solutions qui font une réelle différence dans la vie des gens. ScriptPro développe, vend et soutient la robotique et les services de pointe dans des milliers d'établissements pharmaceutiques aux États-Unis et au Canada.\nEn tant que professionnel du soutien technique au service à la clientèle de ScriptPro, vous apprendrez constamment à connaître de nouveaux produits et systèmes. Aucun jour ne se ressemble, chaque jour apporte de nouveaux défis et occasions de résoudre des problèmes dans un environnement rapide. Vous allez dépanner et résoudre des problèmes techniques liés aux systèmes logiciels et matériels. Cette équipe équipe nos analystes des outils et des connaissances nécessaires pour prendre des décisions et résoudre les problèmes dès le premier appel.\nRésumé du poste: L'analyste bilingue du soutien technique est responsable de répondre aux appels entrants du service à la clientèle afin d'assurer la résolution des problèmes de soutien à distance avec le plus haut niveau de professionnalisme et de courtoisie. Responsable d'ouvrir les demandes de service dans un système de billetterie qui permet d'organiser, de suivre et d'escalader les demandes des clients, allant des questions générales « comment faire » à des questions techniques plus avancées. L'analyste du soutien technique peut également aider sur des projets de soutien à la clientèle et/ou des projets de recherche, selon les besoins. C'est un poste de télétravail, peu importe l'emplacement. Il y aura une formation obligatoire sur place de 3 semaines à notre siège social à Mission, KS.\nRelation de rapport: Superviseur, soutien technique\nQuart: Mercredi à dimanche, de 11h30 à 20h00 heure centrale. Ce poste s’exerce principalement à distance, mais les employés de la région métropolitaine de Kansas City peuvent être tenus de travailler sur le campus périodiquement selon les besoins de l’entreprise. Une présence régulière, ponctuelle et prévisible constitue une fonction essentielle de tout poste chez ScriptPro.\nPortée du poste:\nAnalyser, dépanner, maintenir et réparer les systèmes, le matériel et les périphériques informatiques ScriptPro\nMaintenir, mettre à jour ou remplacer les systèmes logiciels et fournir un support matériel\nSoutenir et maintenir les informations des comptes utilisateurs, y compris les droits, la sécurité et les groupes systèmes\nMaintenir une connaissance progressive des systèmes ScriptPro\nAccomplir d'autres tâches assignées\nQualifications requises:\nExige au minimum un diplôme d'associé dans un domaine lié à l'ingénierie ou à la technologie, ou un baccalauréat ou équivalent, ou 2 ans d'expérience connexe\nMaîtrise du français\nConnaissances de base sur le système d'exploitation Windows (XP/7/10/11)\nNécessite une connaissance pratique du dépannage des ordinateurs de bureau et des périphériques\nUne familiarité privilégiée avec une application logicielle de billetterie ou de service et des délais de résolution basés sur le SLA\nCompétences en résolution de problèmes et analytique\nAttitude positive, détermination et ténacité\nExcellentes compétences en service à la clientèle\nExcellentes compétences en communication écrite et orale\nCapacité à faire plusieurs choses à la fois avec des priorités variées et une attention aux détails\nTous les candidats doivent posséder un permis de conduire valide et être prêts à voyager par avion pour des tâches liées au travail s'ils se trouvent à l'extérieur de la région\nCompétences préférées:\nConnaissance des systèmes ScriptPro\nExpérience en pharmacie\nExigences pour le télétravail:\nDoit avoir un accès Internet fiable à haute vitesse avec une connexion filaire\nBesoin d'un espace de travail à domicile sans distractions\nDoit être prêt à participer à des réunions vidéo virtuelles (caméra allumée) \nRémunération et avantages:\nLa fourchette de rémunération pour ce poste a été établie à 24,00 $ par heure ou 50 000 $ par année. Nous offrons également 2,50 $/heure de prestations pour les employés canadiens. La rémunération finale convenue est basée sur plusieurs facteurs, incluant, mais sans s'y limiter : l'éducation individuelle, les qualifications, les compétences, l'expérience professionnelle antérieure, les compétences et le lieu de travail géographique. La fourchette de rémunération ci-dessus représente la bonne foi et l'estimation raisonnable de la fourchette de rémunération possible par la Compagnie au moment de la publication.\nChez ScriptPro, nous croyons que nos employés sont notre plus grand atout. C'est pourquoi nous nous engageons à favoriser un milieu de travail qui priorise et améliore votre bien-être personnel.\nCongé payé (PTO), congé parental, neuf (9) jours fériés payés, heures de bénévolat payées, Programme d'aide aux employés\nConditions d'emploi:\nLa politique de ScriptPro est de faire une vérification complète des antécédents après l'offre d'emploi et vous devez être en mesure d'obtenir une habilitation de sécurité du Département de la Défense après la date d'embauche. Consultez le formulaire standard 85 pour un aperçu des exigences.\nCe poste inclut la responsabilité d'assurer le respect des politiques de cybersécurité et de confidentialité afin de soutenir la protection des données sensibles, y compris les renseignements personnels identifiables (IPI) et les renseignements de santé protégés (PHI). Une formation annuelle sur la cybersécurité et la sensibilisation à la vie privée est requise, car le rôle correspond à la posture de sécurité de l'organisation et aux pratiques de gestion des risques. Toutes les tâches sont définies conformément aux normalisations afin d'assurer la cohérence et la responsabilité des politiques.\nCo...","description_format":"text","description_chars":13225,"description_truncated":true,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"French","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Continuous learning","Home office","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Laboratory & Pharmaceutical Robotics","Information Security","Hospital Operations Software"],"lifecycle":[{"event":"open","at":"2026-10-15T17:59:38Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.877,"p_room":1,"age_days":9,"expected_fill_days":30,"reasons":["conf:4","velocity","win:early","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/scriptpro-technical-support-analyst-bilingualfrench-we-su-1130a-8p-2","json_url":"https://alion.io/job/scriptpro-technical-support-analyst-bilingualfrench-we-su-1130a-8p-2.json","meta":{"generated_at":"2026-10-25T09:11:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13149,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176631},"rest":"https://alion.io/mcp/rest/get_company?id=176631"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscriptpro-technical-support-analyst-bilingualfrench-we-su-1130a-8p-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscriptpro-technical-support-analyst-bilingualfrench-we-su-1130a-8p-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscriptpro-technical-support-analyst-bilingualfrench-we-su-1130a-8p-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scriptpro-technical-support-analyst-bilingualfrench-we-su-1130a-8p-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscriptpro-technical-support-analyst-bilingualfrench-we-su-1130a-8p-2"}]}