{"id":2989803,"url":"https://alion.io/job/scrumconnect-senior-service-designer","title":"Senior Service Designer","company":{"id":3861039,"name":"Scrumconnect Consulting","domain":"scrumconnect.com","url":"https://alion.io/company/scrumconnect","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":{"grade":"B","score":80,"open_postings":24,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Design","role_family":"Design","seniority":"senior","employment_type":"contractor","work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":83000,"max_usd":181000,"period":"year","method":"global_role_seniority_cell","sample_n":1366},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"FigJam","optional":false},{"name":"Figma","optional":false},{"name":"Miro","optional":false}],"status":"live","first_seen_at":"2026-08-21T00:00:00Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-10-24T09:31:35Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"This is a remote position.\nAbout Scrumconnect Consulting\nScrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens.\nWe are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter.\nRole Summary\nThe Senior Service Designer will lead the design of end-to-end services for the Discovery and subsequent phases, working at the intersection of user needs, policy intent and technical constraints. Operating at SFIA Level 5, this role requires a practitioner who can own the service design process from discovery through to alpha, collaborating closely with user researchers, business analysts and technical architects to produce compelling, evidence-based service designs that work for all users.\nKey Responsibilities\nLead service design activities across the discovery, including mapping end-to-end service journeys for building control authority teams and installers\nFacilitate[5.1] co-design workshops with users, policy teams and technical stakeholders to develop service concepts\nProduce high-quality service design artefacts including service blueprints, user journey maps, ecosystem maps and experience maps\nWork closely with user researchers to ensure service designs are grounded in user evidence and tested with real users\nDefine and articulate the 'to-be' service vision, identifying opportunities to improve the user experience of the SCS-N system\nTranslate complex policy and regulatory requirements into clear, usable service designs\nIdentify and document service-level pain points, dependencies and constraints that should inform the design of the new system\nPresent service design outputs to senior stakeholders at BSR and MHCLG, making the case for user-centred design approaches\nContribute to the GDS service assessment process, ensuring designs meet the Service Standard\nMentor and support junior designers within the team[6.1]\nEssential Skills & Experience\nSignificant experience as a Service Designer in UK public sector or government digital delivery\nStrong portfolio demonstrating end-to-end service design across complex, multi-channel services\nProficiency in service design tools including Miro, FigJam, Figma or equivalent\nExperience producing service blueprints, ecosystem maps, user journey maps and interaction models\nAbility to facilitate co-design workshops with diverse stakeholders\nStrong understanding of the GDS Service Standard and the Design phase expectations\nExperience working in multidisciplinary Agile teams alongside researchers, product managers and engineers\nSFIA Level 5 competencies as defined in the SFIA framework\nDesirable Skills & Experience\nExperience designing services in a regulatory, local government or building control context\nKnowledge of accessibility standards (WCAG 2.2) and inclusive design principles\nExperience of GDS service assessments (alpha, beta and live)\nUnderstanding of policy design and the relationship between policy intent and service delivery\nSFIA Level 5 Behaviours Expected\nAt SFIA Level 5 (Ensure, Advise), the successful candidate will demonstrate the following core behaviours:\nTakes ownership of service design outputs and is accountable for their quality and fitness for purpose\nAdvises senior stakeholders on service design strategy and approach\nWorks autonomously, self-directing research and design activities within the broader programme\nInfluences the design direction of significant and complex digital services\nActively builds design capability within the team and wider organisation\nDiversity & Inclusion\nAt Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported.\nWe welcome applications from candidates of all backgrounds and actively encourage individuals from under-represented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements.\nAs a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all.","description_format":"text","description_chars":4533,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Travel & Tourism","E-learning"],"lifecycle":[{"event":"open","at":"2026-10-21T09:31:50Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-24T06:24:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.141,"p_room":0.28,"age_days":64,"expected_fill_days":9,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/scrumconnect-senior-service-designer","json_url":"https://alion.io/job/scrumconnect-senior-service-designer.json","meta":{"generated_at":"2026-10-24T12:38:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18220,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3861039},"rest":"https://alion.io/mcp/rest/get_company?id=3861039"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscrumconnect-senior-service-designer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscrumconnect-senior-service-designer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscrumconnect-senior-service-designer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scrumconnect-senior-service-designer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscrumconnect-senior-service-designer"}]}