# Lead AI Engineer

Scrums.com is looking for a Lead AI Engineer, Voice AI and LLM Systems to help shape their client’s next-generation voice and LLM platform for contact centre and collections operations.This is a hands-on leadership position. You’ll help lead a small team while owning live voice agents and speech pipelines that real customers use at high call volumes. You’ll take systems that already work in production and scale them to new clients, languages and channels, including email and WhatsApp. You’ll work directly with the Head of AI on architecture and priorities, with real influence over how the platform grows. It suits a high-agency engineer who spots what needs doing, takes ownership and ships it without waiting to be told.The position is full time and onsite in Sandton, Johannesburg. Responsibilities Build and improve real-time voice agents, including prompts, tool calling, webhooks and telephony integration. Own the speech and LLM pipelines: transcription, diarization, voice activity detection (VAD) and LLM-based call scoring. Build and maintain evaluation suites, including LLM-as-judge and regression tests running in CI. Drive latency, reliability and cost, including GPU and LLM spen

- **Id**: 4031802
- **Url**: <https://alion.io/job/scrums-com-lead-ai-engineer>
- **Role**: AI/ML
- **Role family**: AI/ML
- **Seniority**: lead
- **Employment type**: contractor
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: structured
- **Locations**: Johannesburg, South Africa
- **Countries**: ZA
- **Hiring countries**: ZA
- **Hiring countries total**: 1
- **Experience years min**: 6
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-06T00:00:00Z
- **Employer posted date**: 2026-11-10
- **Last verified at**: 2026-11-10T18:52:58Z
- **Board verified**: yes
- **Days open**: 4
- **Description format**: text
- **Description chars**: 2394
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: IT Outsourcing & Dedicated Teams, Mobile App Development Services, Custom Software Development

## Company

- **Id**: 57427
- **Name**: Scrums.com
- **Domain**: scrums.com
- **Url**: <https://alion.io/company/scrums-com>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: Schema

### Truth index

- **Grade**: A
- **Score**: 95
- **Open postings**: 39
- **Ghost share**: 0
- **Stale share**: 0
- **Repost share**: 0.026
- **Time to fill p50 days**: 155
- **Computed at**: 2026-11-10T06:52:35Z

## Technologies

- **Azure** — Optional: no
- **Azure DevOps** — Optional: no
- **CI/CD** — Optional: no
- **Docker** — Optional: no
- **Function Calling** — Optional: no
- **Grafana** — Optional: no
- **Kubernetes** — Optional: no
- **LLM** — Optional: no
- **OpenAI** — Optional: no
- **Python** — Optional: no
- **SQL** — Optional: no
- **Text-to-Speech** — Optional: no
- **vLLM** — Optional: no
- **Voice Agents** — Optional: no
- **WhatsApp** — Optional: no
- **Whisper** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 4

## Requirements

- **Experience years min**: 6
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: yes

## Hiring locations

- **South Africa** — Iso: ZA; Kind: country

## Lifecycle

- Event: open; At: 2026-11-10T18:52:58Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 4
- **Expected fill days**: 155
- **Reasons**: conf:2, win:early
- **Computed at**: 2026-11-10T21:18:10Z

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.