{"id":634169,"url":"https://alion.io/job/sd-worx-poland-technical-support-consultant","title":"Technical Support Consultant","company":{"id":2591,"name":"SD Worx","domain":"sdworx.com","url":"https://alion.io/company/sd-worx-poland","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":78,"open_postings":37,"ghost_share":0.027,"stale_share":0.784,"repost_share":0.054,"time_to_fill_p50_days":52,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Málaga, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T13:52:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-11-10T06:26:52Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"About SD Worx\nSD Worx is a leading European provider of Payroll & HR services with global reach. We have offices across Europe and in Mauritius. Our purpose is to bring people solutions to life, enabling organisations of all sizes to turn Human Resources into a source of value for both the business and its people.\nOur people solutions cover the entire employee journey, from getting people paid to attracting, rewarding and developing talent.\n\nThe role\nAs a Technical Support Consultant, you will help our customers get the most from the SD Worx App and Portal. You will support HR professionals and end users with technical questions, login issues, and platform-related queries through both digital channels and phone support.\nYou'll join a small international team of seven colleagues where collaboration, knowledge sharing, and customer satisfaction are central to everything we do. This role combines problem-solving, customer interaction, analytical thinking, and written communication.\n\nKey responsibilities\nManage support requests received through digital channels and phone support.\n\nAssist HR professionals and end users with login, access, and platform-related issues.\n\nInvestigate and resolve technical problems while ensuring a positive customer experience.\n\nAnalyse support tickets and identify opportunities to improve service quality and processes.\n\nCollaborate with colleagues and internal stakeholders to continuously enhance the user experience.\n\nWhat you bring\nFluent Dutch and French, both spoken and written.\n\nGood English communication skills.\n\nExperience in a customer support, technical support, or service-oriented role.\n\nStrong analytical and problem-solving skills.\n\nExcellent written communication skills.\n\nCustomer-focused mindset with the ability to build positive relationships.\n\nAbility to work independently and as part of a team.\n\nNice-to-have requirements\nExperience supporting digital platforms, web portals, or mobile applications.\n\nExperience working with ticketing or case management systems.\n\nKnowledge of HR software or HR technology solutions.\n\nWhat do we have to offer?\nA hybrid and flexible way of working.\n\nAn international environment with colleagues across Europe.\n\nLearning and development opportunities to grow your career.\n\nA collaborative team culture where your ideas are valued.\n\nA varied role combining customer interaction, analysis, and technical problem-solving.\n\nSalary range information will be shared with candidates during the initial interaction with the Talent Acquisition team, either by phone or email.\nWhy join SD Worx?\nAt SD Worx, you'll be part of a company that is shaping the future of Payroll and HR technology. You'll join a close-knit team where every contribution matters and where you'll have the opportunity to directly impact the experience of thousands of users.\nIf you enjoy helping people, solving problems, and working with digital solutions in an international environment, you'll feel right at home.\nDiversity & equal opportunities\nSD Worx values diversity and inclusion in the workplace. We welcome applications from all qualified candidates regardless of origin, nationality, gender, gender identity, sexual orientation, age, disability, religion, ethnic or social background, or stage of life.\nAll hiring decisions are made based on skills, experience and role-related qualifications.","description_format":"text","description_chars":3372,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false},{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources","Payroll Services","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-09-10T19:41:21Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.529,"p_room":0.44,"age_days":60,"expected_fill_days":52,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/sd-worx-poland-technical-support-consultant","json_url":"https://alion.io/job/sd-worx-poland-technical-support-consultant.json","meta":{"generated_at":"2026-11-10T08:01:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18609,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2591},"rest":"https://alion.io/mcp/rest/get_company?id=2591"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsd-worx-poland-technical-support-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsd-worx-poland-technical-support-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsd-worx-poland-technical-support-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sd-worx-poland-technical-support-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsd-worx-poland-technical-support-consultant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":634169}},{"tool":"search_jobs","arguments":{"company":"sdworx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":634169},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}