{"id":2388660,"url":"https://alion.io/job/sdsolutions-workforcetech-client-1-professional-services-manager-offline-online-2","title":"WorkforceTech Client #1 | Professional Services Manager (Offline & Online)","company":{"id":4418535,"name":"SD Solutions","domain":"sdsolutions.tech","url":"https://alion.io/company/sdsolutions-3","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":19000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2743},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Docs","optional":false},{"name":"HubSpot","optional":false},{"name":"Monday.com","optional":false},{"name":"Notion","optional":false},{"name":"Trello","optional":false}],"status":"live","first_seen_at":"2026-10-07T07:39:56Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T20:58:27Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"On behalf of WorkforceTech Client #1, SD Solutions is looking for a talented Professional Services Manager (combining Online and Offline aspects) to deliver exceptional customer onboarding and configuration support.\nYou will meet clients on video calls to understand how their business operates and configure the system together with them in real time - acting as a trusted guide who keeps things clear, simple, and practical, even for non-technical users. At the same time, you will work behind the scenes on execution: receiving clear requirements and ensuring the system is configured accurately, completely, and ready to use before the customer logs in.\nYour goal is straightforward: When the interaction ends (whether live call or backend task), the customer’s account is fully usable for daily operations - nothing half-done. Your work prevents rework, confusion, and customer frustration.\nSD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.\nResponsibilities:\nLead live onboarding and training sessions with customers via video calls (Zoom / Google Meet), understand their business workflows, and configure the system in real time\nConfigure Connecteam based on provided requirements (both live and offline): time clocks & attendance rules, schedules & shifts, PTO & payroll policies, forms, checklists, permissions, groups & roles\nBuild and set up schedules, rules, forms, templates, and policies\nUpload and manage employee data accurately (via Excel/CSV imports, data migrations from other systems)\nAssist customers with data transitions (e.g., importing schedules from Excel)\nPerform QA and thorough review of setups before go-live; identify blockers and missing inputs early\nAdvise customers on best practices to ensure successful adoption\nClearly document everything configured and any remaining action items\nCoordinate closely with Customer Success, Online/Offline teams, and other departments for smooth handoffs and follow-ups\nEnsure the customer’s account is fully ready for daily operations immediately after onboarding\nRequirements:\n\n1+ year of experience in SaaS onboarding, implementation, professional services, technical support, or back-office configuration (required)\nStrong technical aptitude and exceptional attention to detail\nNative or near-native English level with excellent presentation and communication skills\nConfidence working directly with customers (often non-technical frontline managers)\nAbility to break down complex requirements into clear, actionable steps\nHighly organized, consistent, and reliable\nFast learner, very tech-savvy, quick to master new tools and systems\nComfortable working US hours (CST/EST time zone) - required for live calls\nPrevious experience with SaaS configuration, operations, or back-office support - big plus\nAdvantages:\n\nConnecteam platform (web + mobile, online/offline capabilities)\nExcel/CSV for data uploads\nTask & project management: Monday.com, Trello, etc.\nCRM: HubSpot (familiarity)\nVideo conferencing: Zoom / Google Meet\nDocumentation: Notion, Google Docs\nAI tools are encouraged and welcomed to boost efficiency\nAbout the company:\nA B2B SaaS platform that gives frontline businesses - restaurants, retail chains, cleaning companies, laundries - a single tool to manage their hourly workforce. Features span time clocks, shift scheduling, PTO policies, payroll exports, digital forms, checklists, and permission-based roles for both desktop and mobile use.\nBy applying for this position, you agree to the terms outlined in our Privacy Policy. Please take a moment to review our Privacy Policy https://sd-solutions.breezy.hr/privacy-notice, and make sure you understand its contents. If you have any questions or concerns regarding our Privacy Policy, please feel free to contact us.","description_format":"text","description_chars":3821,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T20:36:32Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.562,"p_room":0.9,"age_days":13,"expected_fill_days":28,"reasons":["conf:3","agency","wave","velocity","win:mid","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/sdsolutions-workforcetech-client-1-professional-services-manager-offline-online-2","json_url":"https://alion.io/job/sdsolutions-workforcetech-client-1-professional-services-manager-offline-online-2.json","meta":{"generated_at":"2026-10-22T00:48:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418535},"rest":"https://alion.io/mcp/rest/get_company?id=4418535"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsdsolutions-workforcetech-client-1-professional-services-manager-offline-online-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsdsolutions-workforcetech-client-1-professional-services-manager-offline-online-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsdsolutions-workforcetech-client-1-professional-services-manager-offline-online-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sdsolutions-workforcetech-client-1-professional-services-manager-offline-online-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsdsolutions-workforcetech-client-1-professional-services-manager-offline-online-2"}]}