{"id":1457903,"url":"https://alion.io/job/sea-mar-care-coordinator-iii","title":"Care Coordinator I/II","company":{"id":1904562,"name":"Sea Mar Community Health Centers","domain":"seamar.org","url":"https://alion.io/company/seamar-org","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":538,"ghost_share":0.314,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":88,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-22T03:49:25Z","board_verified":false,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":26},"description":"Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:\nSea Mar is a mandatory COVID-19 and flu vaccine organization\nPosition Summary\nThis position is responsible for the coordination of care for patients with chronic conditions and\nbehavioral health needs at point of care. As a member of the Clinical Care Team, the Care Coordinator\nwill participate in daily huddles, identify the patient’s needs according to protocols, and provide point of\ncare services. The Care Coordinator is responsible for enhancing quality and patient-centered care at Sea\nMar Community Health Centers.\nDuties and Responsibilities\nAs a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the\nbelief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances selfworth. Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered, culturally\naware services.\nSea Mar employees serve as an extension of this mission and demonstrate their commitment to an\nexcellent client experience by:\nUnderstanding and empathizing with client needs\nSurpassing client expectations\nDemonstrating a high level of integrity\nExhibiting compassion and commitment\nAdvocating for social justice\nTaking pride in individual work as well as that of the team\nContinually learning to stay current with industry standards, best practices and technology\nAs a Sea Mar employee, the individual in this position commits to adherence to these values to their\nutmost ability and endeavors to strengthen and embody this mission daily.\nThe following is a list of duties and responsibilities for the care coordinator:\nJob Description\nPatient Care Coordination\nParticipate in morning huddles to anticipate the patient’s clinical, social and behavioral health\nneeds.\nWork with the care team to identify gaps in care and work to resolve them using process\nimprovement strategies.\nProvide brief interventions at point of care to assist patients with management of their chronic\nillness, address any social needs and link patients to behavioral health.\nSend letters and perform follow-up phone calls to patients for planned visits.\nAdvocate for patient services with community, social service, and medical providers.\nParticipate and coordinate care transitions for patients who have been seen in an emergency room\nand/or have been discharged from a hospital/long-term care facility.\nConnect patients to Sea Mar and non-Sea Mar resources as appropriate and track all resources\navailable to patients. These services may include but are not limited to insurance enrollment,\npreventive health services, behavioral health, dental, and care management.\nAssist patients with ongoing self-management goal setting based on mutual goal setting and with\nemphasis on client decision-making utilizing motivational interviewing skills.\nFollow up with patient to evaluate their condition and address barriers to care plan.\nTrack patient’s adherence with plan of care in electronic or paper charts and communicate\noutcomes and recommendations to the primary care provider.\nParticipate in group visits and planned visit events providing care coordination support.\nDisseminate information regarding care for chronic illnesses and/or mental health and behavioral\nissues to the clinical care team.\nMaintain indigent patient medication assistance program and dispense 340b medications and\nsupplies depending on the clinic site.\nExhibit excellent customer service skills by using active listening skills, greeting patients in a\nwelcoming manner, making them their only priority when providing services and assist in meeting\nthe patients’ needs.\nOther duties as assigned by the Health Center Administrator and/or the Health Education & Care\nCoordination Program Manager.\nQuality Improvement\nFunction as a point person within the clinic care team regarding chronic disease management and\nimprovement activities to improve clinical quality measures.\nIdentify patients for gaps in care that need to be addressed in the huddle.\nOrganize monthly Health Home meetings by working with the Clinic Operations Team/Clinic\nManager, create the agenda and help facilitate the meeting.\nTrack and promote quality improvement initiatives related to chronic care (chronic disease) and\nbehavioral health integration.\nSubmit PDSA activities to the Clinic Manager on a monthly basis as part of the QI process.\nWork closely with care team members and hold team meetings monthly or as needed when\nimplementing new systems.\nCollaborate with clinical care team to improve Patient-Centered Medical Home processes and\nprovide documentation demonstrating performance.\nGenerate reports for care teams to identify areas of improvement and monitor sustainability of\neach quality measure.\nReview the medical record for quality and utilization indicators according to the Quality\nImprovement Plan.\nTrain new clinic staff on the Chronic Care Model and Patient-Centered Medical Home.\nParticipate in inviting patients to set up their Follow My Health account and provide brief\ninformation about the benefits of it.\nOther duties as assigned\nQualifications\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.\nThe requirements listed below are representative of the knowledge, skill and/or ability required.\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential\nfunctions.\nMust be able to work independently, prioritize workload, and meet deadlines.\nMust have critical thinking skills and maintain confidentiality.\nExcellent organizational skills and ability to handle a variety of tasks simultaneously.\nKnowledge of medical terminology and/or behavioral health topics.\nStrong decision making and prioritization skills.\nAbility to work respectfully and professionally with the community, patients, families and staff.\nAble to work effectively in a multi-cultural environment with a diverse population.\nSympathetic, mature, responsible, and reliable.\nStrong patient engagement, interpersonal, and communication skills and ability to establish a\ntherapeutic relationship with the patient.\nKnowledge, Skills, and Abilities\nKnowledge of the Patient-Centered Medical Home Model and motivational interviewing skills a\nplus.\nKnowledge of evidence-based standards of care for chronic conditions and behavioral health\nissues.\nKnowledge of and proficient in Microsoft Word, Excel, PowerPoint, and Outlook.\nAbility to utilize and document relevant patient information the Electronic Health Record.\nKnowledge of community resources.\nAbility to work in a fast-paced community health care setting.\nAbility to think analytically and problem solve in a multidisciplinary team and independently.\nAbility to deal effectively with difficult people and situations.\nAbility to communicate effectively with diverse communities.\nAbility to manage time effectively and prioritize tasks.\nAbility to analyze patient care data.\nAbility to identify client learning needs and to assess client's knowledge, skill level and readiness\nfor learning.\nAbility to maintain the privacy and security of sensitive and confidential information in all formats\nincluding verbal, written and electronic; and adhere to policies and procedures related to local,\nstate, and federal privacy requirements.\nExcellent communication and customer service skills.\nCritical thinking skills.\nAbility to understand and implement process improvement activities.\nBilingual in Spanish is strongly preferred. Other language skills may be considered depending on\nsite needs due to the population that is being served.\nReasoning Ability\nMust be able to work independently, have good problem-solving skills and be open to change\nprocesses.\nEducation, Certificates, Licenses, and Registrations\nMedical Assistant Training with one or more years of experience in a community health\nsetting or family practice, or, one or more years of equivalent experience. Current licensure\nis not required for this position.\nThis position must obtain CPR within 90 days of hire date and is required to maintain current\nCPR throughout employment.\nNCQA (National Committee for Quality Assurance) Certification is a plus.\nValid WA State Driver’s License and proof of liability insurance.\nMedical Screening Requirements\nPre-hire and annual employee health screening required.\nAnnual influenza vaccine required. Only exception is for employees with a medical or religious\nexemption approved by Administration. Employees with an approved medical or religious exemption\nmust wear a mask at all times during the flu season.\nCOVID-19 Vaccination is a mandatory condition of employment.\nWork Environment\nThis position entails sitting and working at a computer for long periods of time and working in a shared\nspace with ambient noise and other distractions, and other conditions typical of an office environment.\nWhile performing the duties of this job, this employee is regularly required to communicate by telephone.\nThis position also entails working in a fast-paced ambulatory medical clinic setting requiring much walking,\nstanding, and sitting repeatedly. Reasonable accommodations may be made to enable individuals with\ndisabilities to perform the essential job functions.\nPhysical Requirements\nThe physical demands described here are representative of those that must be met by an employee to\nsuccessfully perform the essential functions of this job. Reasonable accommodations may be made to\nenable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is regularly required to use hands to finger, handle\nor feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk, stand\nand stoop and occasionally required to kneel, crouch or crawl. The employee must be able to lift and/or\nmove up to 20 plus pounds. Specific vision abilities required by this job include close, distance, color and\nperipheral vision including the ability to have depth perception and adjust focus.\nSupervision\nThis position has no supervisory responsibilities. This position will be supervised by the Health\nEducation & Care Coordination Program Manager with onsite support from the Clinic Nurse Manager,\nHealth Center Administrator, and Clinical Director.\nHourly - Hourly Plan, 23.31 USD HourlyWhat We Offer:\nSea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of:\nMedical\nDental\nVision\nPrescription coverage\nLife Insurance\nLong Term Disability\nEAP (Employee Assistance Program)\nPaid-time-off starting at 24 days per year + 10 paid Holidays.\nWe also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment. \nSea Mar is an equal opportunity employer.\nPlease visit our website to learn more about us at www.seamar.org. 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