{"id":2430619,"url":"https://alion.io/job/seagate-it-manager-end-user-services-desktop-support-onsite","title":"IT Manager, End User Services (Desktop Support - Onsite)","company":{"id":1756651,"name":"Seagate Technology","domain":"seagate.com","url":"https://alion.io/company/seagate-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Fremont, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":125300,"max":175000,"currency":"USD","period":"year","gross":null,"usd_annual":175000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Copilot","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Power BI","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T08:52:24Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T08:42:37Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About our group:\nEnd User Services (EUS) is a critical function within Seagate's Global IT organization, responsible for delivering exceptional technology services and employee experiences across the enterprise. EUS encompasses Global Service Desk, Desktop Support, Client Technologies, Workplace Technology, and IT Communications teams.\nOur mission is to enable employee success through reliable, secure, innovative, and efficient technology solutions that improve productivity, enhance collaboration, and support business objectives worldwide.\nThe Fremont Site Services team serves as the primary IT partner for local and remote employees and business stakeholders, providing support for endpoint computing, collaboration technologies, workplace services, conference rooms, asset lifecycle management, and executive support.\nAbout the role - you will:\nLeadership & Team Development:\nLead, coach, mentor, and develop a team of desktop support professionals.\nRecruit, onboard, and retain high-performing talent while fostering career growth and skill development.\nEstablish clear goals, performance expectations, and development plans aligned with EUS and business objectives.\nConduct regular one-on-one meetings, performance reviews, coaching sessions, and team meetings.\nFoster a culture of accountability, collaboration, innovation, inclusion, knowledge sharing, and continuous improvement.\nPromote exceptional customer service standards, professionalism, and operational excellence.\nService Delivery & Operational Excellence:\nOwn day-to-day End User Services operations for the Fremont site, including incidents, requests, escalations, and support coverage.\nEnsure timely resolution of technical issues while maintaining high levels of customer satisfaction and service quality.\nManage workload distribution, queue health, SLA attainment, backlog management, and operational readiness.\nServe as the primary escalation point for critical incidents and high-priority technical issues.\nDrive continuous service improvements through process optimization, standardization, and operational best practices.\nMaintain consistent service delivery with minimal disruption to employees and business operations.\nEndpoint & Workplace Technology Leadership:\nProvide leadership for endpoint technologies including Windows 11, Microsoft 365, Microsoft Teams, Entra ID, Intune, Autopilot, endpoint security, collaboration tools, and workplace technologies.\nLead endpoint lifecycle management activities including deployments, refreshes, upgrades, migrations, and hardware planning.\nSupport executive and VIP technology needs with professionalism, discretion, and urgency.\nEnsure conference rooms, audiovisual systems, hybrid meeting technologies, and workplace collaboration tools remain fully operational.\nPartner with Client Technologies, Infrastructure, Network Engineering, Security, and Service Desk teams to deliver seamless technology experiences.\nSecurity, Compliance & Risk Management:\nEnsure compliance with corporate IT policies, security standards, operational controls, and regulatory requirements.\nLead efforts related to endpoint compliance, vulnerability remediation, patch management, Windows Hello adoption, and security hardening initiatives.\nMaintain audit readiness through proactive review and remediation of compliance findings.\nEnsure physical security and accountability of IT assets, inventory, and storage areas.\nMaintain accurate operational documentation, procedures, audit evidence, and knowledge repositories.\nPartner with Information Security teams to strengthen endpoint security and reduce organizational risk.\nAsset, Inventory & Lifecycle Management:\nOversee asset management processes, inventory accuracy, spare equipment programs, and hardware lifecycle planning.\nEnsure proper tracking, disposition, and documentation of IT assets in accordance with corporate standards.\nCoordinate procurement activities, hardware forecasting, vendor engagement, and refresh planning.\nMaintain accurate inventory reporting and compliance documentation within enterprise systems.\nSite Leadership & Stakeholder Management:\nServe as the primary IT point of contact for Fremont site services and workplace technology initiatives.\nBuild trusted relationships with employees, executive leadership, Facilities, Security, HR, Procurement, and business partners.\nSupport onboarding, offboarding, employee moves, office expansions, and workplace technology projects.\nCommunicate effectively during incidents, service disruptions, and planned technology changes.\nRepresent site priorities and advocate for employee needs in regional and global EUS initiatives.\nInnovation, AI & Continuous Improvement:\nChampion adoption of AI-driven solutions, automation technologies, Microsoft Copilot, and digital workplace innovations.\nIdentify opportunities to streamline workflows, eliminate manual processes, and improve service efficiency.\nAnalyze service metrics, customer feedback, trends, and operational data to drive informed decision making.\nCreate and maintain operational procedures, knowledge articles, and process documentation.\nLead initiatives focused on service quality improvement, employee productivity, and customer experience enhancement.\nEvaluate emerging technologies and recommend solutions that support EUS strategy and business goals.\nProject & Vendor Management:\nLead site-level IT projects including infrastructure improvements, desktop modernization efforts, office expansions, and workplace technology deployments.\nCoordinate execution of global EUS initiatives at the local site level.\nManage vendor relationships and service providers to ensure quality delivery, cost effectiveness, and contractual compliance.\nPartner with procurement teams on technology acquisitions, licensing, lifecycle planning, and budget forecasting.\nEnsure projects are delivered on schedule, within scope, and aligned with business objectives.\nAbout you:\nExcellent knowledge of IT service management principles and support operations in large enterprise environments.\nDemonstrated success leading teams in fast-paced, customer-focused organizations.\nExcellent analytical, organizational, problem-solving, and decision-making skills.\nExcellent written and verbal communication skills, including executive-level communication.\nProven ability to build strong partnerships across technical and business organizations.\nPassion for delivering exceptional employee experiences and customer service.\nExperience leveraging AI technologies and automation to improve operational effectiveness and productivity.\nYour experience includes:\nEnd User Services, Desktop Support, IT Operations, or enterprise technical support environments.\nPeople leadership experience managing and developing technical support teams.\nEnterprise desktop and endpoint management.\nWindows 11 and Microsoft 365 ecosystem.\nMicrosoft Teams and collaboration technologies.\nEntra ID (Azure AD), Active Directory, and endpoint security solutions.\nIntune, Autopilot, MECM/SCCM, JAMF, or equivalent endpoint management platforms.\nITSM platforms such as Freshservice, ServiceNow, or similar solutions.\nIncident, change, problem, and asset management processes.\nReporting and analytics using Power BI, Excel, or similar tools.\nEndpoint compliance, vulnerability remediation, and security management.\nYou might also have:\nMicrosoft Modern Workplace, Microsoft 365, Endpoint Management, Security, ITIL, HDI, CompTIA, or related certifications.\nExperience supporting global or multi-site End User Services organizations.\nExperience managing executive support programs.\nExperience with AV technologies, conference rooms, and hybrid workplace solutions.\nExperience with Microsoft Copilot, AI-enabled workplace technologies, and automation initiatives.\nExperience with budget planning, forecasting, procurement, and vendor management.\nSalary: The estimated base salary range for this position is $125,300.00 - $175,000.00 The individual salary is based on work location and additional factors, including job-related skills, experience, and relevant education or training.\nBenefits: Seagate offers comprehensive benefits to its eligible employees, including, but not limited to, eligibility to participate in discretionary bonus program, medical, dental, vision, and life insurance, short-and long-term disability, 401(k), employee stock purchase plan, health savings account, dependent care, and healthcare spending accounts.\nSeagate also offers paid time off, including 12 holidays, flexible time off provided pursuant to Seagate policy, a minimum of 48 hours of paid sick leave, and 16 weeks of paid parental leave. The benefits for this position are based on a full-time schedule for a full calendar year and may differ depending on work location.\nThis role is not eligible for sponsorship\nLocation:\nThis is an onsite position in Fremont, CA\nFremont:\nOur Gold LEED-certified Fremont product-design campus drives innovation, bringing together a diverse set of engineering, design, operations, support and administrative teams. The site is equipped with state-of-the-art clean room and lab space. On-site social activities are popular, including our annual BBQ, ice cream social, and holiday events. Wellness programs, gaming rooms and the on-site fitness center help round out and balance your Seagate work-life experience, along with opportunities to give back to our local community\nLocation: Fremont USA Research Center\nTravel: Up to 10%","description_format":"text","description_chars":9482,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Life insurance","Parental leave","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T08:52:24Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":29,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":175000,"is_top_pay":true},"html_url":"https://alion.io/job/seagate-it-manager-end-user-services-desktop-support-onsite","json_url":"https://alion.io/job/seagate-it-manager-end-user-services-desktop-support-onsite.json","meta":{"generated_at":"2026-10-15T10:01:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15104,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1756651},"rest":"https://alion.io/mcp/rest/get_company?id=1756651"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fseagate-it-manager-end-user-services-desktop-support-onsite"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fseagate-it-manager-end-user-services-desktop-support-onsite"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fseagate-it-manager-end-user-services-desktop-support-onsite"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/seagate-it-manager-end-user-services-desktop-support-onsite\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fseagate-it-manager-end-user-services-desktop-support-onsite"}]}