{"id":4015313,"url":"https://alion.io/job/seagate-technology-it-support-engineer","title":"IT Support Engineer","company":{"id":1756651,"name":"Seagate Technology","domain":"seagate.com","url":"https://alion.io/company/seagate-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Apache Kafka","optional":false},{"name":"Docker","optional":false},{"name":"ITIL","optional":false},{"name":"Kubernetes","optional":false},{"name":"LangChain","optional":false},{"name":"Machine Learning","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"MySQL","optional":false},{"name":"n8n","optional":false},{"name":"Oracle","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Python","optional":false},{"name":"RabbitMQ","optional":false},{"name":"SQL","optional":false},{"name":".NET","optional":true},{"name":"C#","optional":true},{"name":"Java","optional":true}],"status":"live","first_seen_at":"2026-11-10T12:22:25Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T00:21:41Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About our group:\nThe global demand for data storage is accelerating at an unprecedented rate, and this growth is reshaping the scale, speed, and expectations of modern manufacturing. To meet this demand, our wafer fabs in Minnesota and Northern Ireland are already among the most advanced production environments in the world and must expand capability, throughput, and operational excellence.\nTo support this expansion, we are hiring across IT support, factory controls, and project management. We are looking for individuals who can rethink these roles for the next era of manufacturing and are people who bring curiosity, technical depth, and the ability to operate in new ways as workloads scale.\nA defining characteristic of these roles is an AI first mindset. As part of Global Factory ITs agentic shift, you will help redesign Wafer FAB support, deployment, and configuration activities to meet new demands. You will bring fresh perspectives on existing and new tasks and help pioneer new patterns of collaboration between humans and AI, shaping the next generation of digital workforces and manufacturing systems leaders.\nJoining us means contributing to the systems and solutions that will enable our wafer fabs to keep pace with the world’s hunger for data, while building the skills and experiences that define the future of factory operations.\nAbout the role - you will:\nLead strategic and tactical projects and deliverables to design, deploy, and enhance the Factory IT systems. \nCreate automation solutions to improve operational efficiency and process yield using professionally accepted engineering techniques, practices, and procedures. \nCollaborate with cross functional teams to identify and understand their challenges and opportunities. Then work with those teams to implement and scale changes and enhancements. This collaboration includes process engineering, wafer operations, factory control systems, and the global IT support teams to drive best practices across the organizations. \nSupport the IT systems with day-to-day activities as well as during upgrades to the applications and supporting infrastructure. \nBe an engaged member of a cross-site, virtual GenAI adopter group, collaborating through regular forums to exchange ideas, review outcomes, and learn from both successful and unsuccessful GenAI agent deployments.\nExecute infosecurity initiatives to safeguard factory operations\nLeverage ITIL framework to provide engineering support of critical IT Services, specifically in ITIL Incident, Problem - root cause analysis and identification, Configuration, Change & Knowledge Management areas.\nMonitor availability and performance of key IT solutions in the production environment; identifying trends and proposing long term resolutions to problems\nSupport business operations out of hours during any major incidents/support when needed.\nAbout you:\nThis role does not meet the criteria set by the Home Office for sponsorship on a Skilled Worker Visa as such sponsorship of this visa cannot be offered.\nCurious and practical about GenAI. Experience with, or strong desire to learn, how to build and deploy GenAI agents to automate and streamline operational workflows.\nHave an automation mindset. Continually looks for repeatable work to standardize and automate processes. Think out-of-the box. Are a problem solver.\nWork with the Global Factory IT Team to execute transformation through the strategic adoption and adaptation of AI solutions, aiming to develop improved operational efficiency and productivity\nHave excellent communication (oral and written) and interpersonal skills.\nSelf-motivated with ability to work both independently and collaboratively.\nTechnically minded, analytical thinker and able to come up with creative solutions\nQuick learner in learning different technologies in the application / technology stack\nYour experience includes:\nBachelor’s degree in engineering, computing or related field.\n\nKnowledge and application of Structured Query Language (SQL)\n\nKnowledge and application of Visual Programming Language / Workflow programming\n\nStrong coding skills that could include .NET, C#, Java, Python.\n\nKnowledge of data formats such as Json & XML.\n\nProficiency in application problem diagnosis, troubleshooting and solving using different tools and techniques\n\nYou may also have: \nExperience or interest in developing Python agents (LangChain or similar) and/or n8n workflows that utilize Large Language Models (LLMs) non-developers can run and extend and experience using or building MCP servers/tools.\n\nGeneral knowledge ofwafer fabrication or semiconductor manufacturing\n\nExperience of RDBMS Oracle PL/SQL, MySQL, PostgreSQL\n\nExperience in the development of machine learning (AI) solutions.\n\nExperience in messaging systems like RabbitMQ, Kafka, Docker and Kubernetes.Please note that you must demonstrate in the application how you meet the criteria for the role as identified above. To facilitate shortlisting, the company reserves the right to apply enhanced criteria.\nCompleted applications should be submitted no later than midnight on 27th November 2026\nThis is a Full-Time position working 39 hours per week.\nThis role does not meet the criteria set by the Home Office for sponsorship on a Skilled Worker Visa as such sponsorship of this visa cannot be offered.\nAt Seagate we are committed to building a diverse, inclusive and authentic workplace. To see all vacancies that Seagate has available, please sign up - Register your interest for career updates with our Talent Network and to be considered for future opportunities:Seagate Careers\nSeagate Technology is committed to equal opportunity in employment and welcomes applications from all sections of the community irrespective of sex, marital status, religious affiliation, age, disability or ethnic origin. The Company specifically welcomes applications from the protestant community who are currently underrepresented in this job category. All applications will be considered strictly on the basis of merit.\nLocation:\nSpringtown, Derry / Londonderry, Northern Ireland\nOur Springtown site is Derry/Londonderry’s largest manufacturer, we’re proud that Seagate is a flexible and inclusive place to work.\nHere at work, you can grab breakfast, lunch, dinner and snacks at our subsidized on-site cafe.\nLooking for an active break from your workday? We’ve got you covered. Take a group or individual exercise class during lunch or after work at our on-site gym.\nNetwork with your colleagues through the Young Professionals Network, Women’s Leadership Group, the Carers Café (for caregivers of individuals with disabilities), Volunteer in the community with our support! Join our creative network, which includes a choir, foreign language classes and even a cookery class!\nJoin our Employee Resource Groups (ERG), a voluntary, employee-led community built on a shared diversity identity and/or an appreciation of that identity, open to ALL current employees at Seagate!\nSee list below of many of our Springtown Company Benefits:\nHealth - Private healthcare, for employees and dependents, Company sick pay and medical leave, Occupational healthcare service, Employee assistance programmes, Group income protection and On-site gym/ exercise classes / personal trainer.\nWork Life Balance - Annual leave, Part-time working, Enhanced maternity pay, Enhanced paternity pay, Bereavement leave. Onsite gym\nFinance - Pension - employer contributory scheme, Life assurance, Employee stock purchase plan, Competitive base pay, Company bonus scheme, Reward and recognition, Perks at work discount programmes, Pay for civil / jury duty.\nCareer - Degree / non degree assistance Externally accredited training and development opportunities, Service awards, LinkedIn learning, Learning & development programmes\nLocation: Springtown, United Kingdom\nTravel: None","description_format":"text","description_chars":7865,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual leave","Home office"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Storage Systems","Digital Storage"],"lifecycle":[{"event":"open","at":"2026-11-10T12:22:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":13,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-11T03:16:38Z"},"pay":null,"html_url":"https://alion.io/job/seagate-technology-it-support-engineer","json_url":"https://alion.io/job/seagate-technology-it-support-engineer.json","meta":{"generated_at":"2026-11-11T03:16:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2351,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1756651},"rest":"https://alion.io/mcp/rest/get_company?id=1756651"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fseagate-technology-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fseagate-technology-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fseagate-technology-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/seagate-technology-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fseagate-technology-it-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4015313}},{"tool":"search_jobs","arguments":{"company":"seagate.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4015313},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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