{"id":1933705,"url":"https://alion.io/job/seakr-engineering-desktop-support-technician-ii","title":"Desktop Support Technician II","company":{"id":8281,"name":"SEAKR Engineering","domain":"seakrengineering.com","url":"https://alion.io/company/seakrengineering","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Centennial, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27,"max":35,"currency":"USD","period":"hour","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"PowerShell","optional":false},{"name":"Windows","optional":false},{"name":"Linux","optional":true}],"status":"live","first_seen_at":"2026-10-05T22:46:05Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T04:23:24Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Join SEAKR Engineering, a leading-edge provider of advanced electronics for space applications. Pushing the boundaries of technology on a mission to change the world for the better from space.\n We are seeking a skilled Desktop Support Technician II to join our IT team. You will provide technical support, focusing on desktop hardware, software, and network connectivity. You will utilize Enterprise Endpoint Management Systems for deployment and management. This role focuses strictly on end-user devices and does not include core network or server administration.\nResponsibilities\nProvide excellent customer service and communication to end-users.\nManage, prioritize, and resolve support tickets within established SLAs.\nProvide technical support for desktop hardware, software, and network-related issues.\nInstall, configure, and troubleshoot desktops, laptops, and peripherals.\nUtilize Enterprise Endpoint Management Systems for OS imaging and software deployment.\nMaintain documentation of desktop hardware, software, and network configurations.\nMaintain inventory of workstation hardware and software.\nAssist with Mobile Device Management (MDM) enrollment and policies.\nCollaborate with IT Infrastructure teams to resolve escalated issues.\nAssist with the maintenance and administration of the desktop environment.\nRequired Skills:\nStrong written and verbal communication skills with a customer-first mindset.\nAbility to work independently and collaborate effectively as part of a team.\n2-3 years of experience in technical desktop support.\nExperience managing and prioritizing queues within support ticketing systems.\nStrong troubleshooting and analytical problem-solving skills.\nStrong knowledge of Microsoft Windows operating systems and Office Suite/Microsoft 365.\nUnderstanding of Active Directory and Group Policies.\nProficiency in PowerShell for automation and AD queries.\nDoD Compliance: Possession of, or ability to obtain, a DoD 8140 / 8570 IAT Level II compliant certification (such as CompTIA Security+).\nDesired Skills & Certifications:\nActive Technical Certifications: CompTIA (A+, Network+, Linux+), Microsoft Certified Fundamentals/Associates, or equivalent industry credentials.\nFamiliarity with Remote Support Tools and unattended installers.\nExperience with OS system imaging and deployment.\nExperience with Linux-based environments.\nCompensation: Base pay range is $27-35/hour, depending on qualifications. SEAKR has very rich medical, dental and vision insurance plans, along with a generous 401(k) retirement plan. In addition to base salary, employees are eligible for a year-end bonus. SEAKR offers a variety of paid leave, such as vacation, sick, bereavement, and FMLA.\nSEAKR is an Equal Opportunity Employer - All your information will be kept confidential according to EEO guidelines.\nUS Citizenship Required\nApplications will be accepted until 10/29/26.","description_format":"text","description_chars":2887,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Satellite Manufacturing","Military Satellites"],"lifecycle":[{"event":"open","at":"2026-10-05T22:49:09Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.722,"p_room":0.55,"age_days":15,"expected_fill_days":14,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/seakr-engineering-desktop-support-technician-ii","json_url":"https://alion.io/job/seakr-engineering-desktop-support-technician-ii.json","meta":{"generated_at":"2026-10-22T05:20:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6182,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8281},"rest":"https://alion.io/mcp/rest/get_company?id=8281"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fseakr-engineering-desktop-support-technician-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fseakr-engineering-desktop-support-technician-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fseakr-engineering-desktop-support-technician-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/seakr-engineering-desktop-support-technician-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fseakr-engineering-desktop-support-technician-ii"}]}