{"id":439224,"url":"https://alion.io/job/seam-solutions-engineer","title":"Solutions Engineer","company":{"id":171916,"name":"Seam","domain":"seam.co","url":"https://alion.io/company/seam-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Work at a Startup","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":190000,"currency":"USD","period":"year","gross":null,"usd_annual":190000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Fastly","optional":false},{"name":"TypeScript","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-09-06T07:20:13Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T17:33:47Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Solutions Engineer\nWho we are\nAbout Seam\nSeam builds the infrastructure that connects software to the physical world through smart device connections. Seam allows software companies to orchestrate operations in physical spaces through everyday experiences like unlocking doors, managing climate, and monitoring properties from anywhere around the globe.\nOur customers include property software companies that manage hotels, short-term rentals, apartment buildings, commercial offices, gyms, and co-working spaces. If you’ve ever checked into an Airbnb with a pin code, you’ve probably used Seam without realizing it.\nRather than integrate with every smart device manufacturer in their market, these software companies can complete one integration with Seam to connect to any smart lock, thermostat, or sensor. We also provide all of the UI they need to connect, organize, and manage these devices inside their apps.\nSeam is backed by Tiger Global, Root Ventures, YC, founders from WhatsApp, Flexport, and execs at Stripe, Plaid, Fastly, and Airbnb, and many more.\nAbout the role\nAs the founding solutions engineer at Seam, you’ll be the primary technical point of contact for our customers through both sales and post-sales implementation and support. You will leverage your technical expertise to help solve technical onboarding and usage problems for our customers and influence Seam’s product direction. You will play a pivotal role in building out a scalable and best-in-class technical GTM function, working closely with sales, product, engineering, and marketing.\nWhat you’ll do\nWith your blend of technical expertise, communication skills, and customer empathy, you’ll be a critical part of the Seam team by moving customers through our implementation funnel and providing support to customers throughout the sales, implementation, and post-implementation processes.\nAct as the primary technical point of contact for customers evaluating, onboarding, and ramping with Seam. Understand their needs and design solutions that align with their infrastructure using Seam’s platform.\nPartner with Sales to plan and execute post-sales implementations, ensuring customers onboard quickly and realize value from the platform.\nDevelop and maintain internal and external technical guides to streamline pre- and post-sales workflows.\nSupport product configuration and deliver minor technical changes required for customer implementations.\nSupport our customers post-implementation by troubleshooting any support inquiries and triaging requests as needed to engineers.\nGet creative. Help us discovery new ways of working with customers to embed our products inside of theirs to accomplish their goals.\nFeed customer feedback directly to Product and Engineering, helping shape the roadmap and ensuring the platform evolves with real-world needs.\nLay the foundation for a scalable Solutions Engineering function by building playbooks and repeatable best practices.\nOccasionally, travel to customer offices in person for technical deep dives and solutions architecting sessions.\nWho you are\nQualifications\n5+ years of experience as a Solutions Engineer, Sales Engineer, Solutions Architect, or similar role.\nA track record of working directly with customers of varying sizes that have varying levels of technical proficiency.\nProficiency coding in [TBD].\nStrong written and verbal communication and interpersonal skills with comfort presenting in front of customers 1:1 and in small groups.\nAn organized, self-starter approach with an eye for finding creative ways to get projects to the finish line.\nComfortable in a small and fast moving startup environment.\nExcited to work in person with the team in San Francisco","description_format":"text","description_chars":3708,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Building Automation & Controls"],"lifecycle":[{"event":"open","at":"2026-09-06T07:20:13Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.546,"p_room":0.45,"age_days":50,"expected_fill_days":30,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":190000,"is_top_pay":true},"html_url":"https://alion.io/job/seam-solutions-engineer","json_url":"https://alion.io/job/seam-solutions-engineer.json","meta":{"generated_at":"2026-10-27T18:27:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8494,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":171916},"rest":"https://alion.io/mcp/rest/get_company?id=171916"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fseam-solutions-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fseam-solutions-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fseam-solutions-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/seam-solutions-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fseam-solutions-engineer"}]}