{"id":4269894,"url":"https://alion.io/job/seamless-assist-remote-care-coordinator-","title":"Remote Care Coordinator.","company":{"id":3910859,"name":"Seamless Assist","domain":"seamlessassist.com","url":"https://alion.io/company/seamless-assist","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Worth, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-11-13T17:28:26Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T17:28:26Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Cardiac Care Alliance (CCA)\nCardiac Care Alliance is a Management Services Organization (MSO) committed to building a high-performance cardiovascular network. We partner with independent cardiologists to deliver value-based care (VBC) models that complement traditional fee-for-service delivery. Our mission is to improve patient access, clinical outcomes, and overall experience through proactive care coordination and evidence-based interventions.\nPosition Summary\nCCA is hiring full-time virtual Care Coordinators to support a growing population of medically complex patients with cardiac conditions, primarily congestive heart failure (CHF). This role is integral to our population health initiatives - proactively supporting at-risk patients with data-informed outreach, continuity of care, and patient-centered engagement.\nThis role will focus on supporting Principal Care Management (PCM), Chronic Care Management (CCM), and Transitional Care Management (TCM) services via telephonic outreach and technology-enabled documentation platforms. Care Coordinators work collaboratively with a team of Registered Nurses and Cardiologists, escalating clinical concerns and complex care needs as appropriate.\nThis position does not require RN licensure, but candidates must have strong clinical acumen, attention to detail, and the ability to navigate complex care environments.\nKey Responsibilities\nConduct structured telephonic outreach to CHF patients and other complex cardiac patients\nMaintain a caseload of assigned patients, using risk stratification to prioritize care\nComplete initial assessments and timely follow-ups addressing current symptoms, medication regimen and adherence, functional and psychosocial status\nAssess home safety and social determinants of health (SDOH) barriers, including transportation, food insecurity, housing instability, and caregiver support; escalate resource needs where appropriate\nAdvance care planning needs and specialty care follow-up\nReview and act on population health dashboards to address care gaps (annual wellness visits, missing labs, lack of symptom monitoring, etc.)\nProvide ongoing patient education and promote evidence-based self-management strategies for CHF\nMonitor for signs of worsening conditions or gaps in care, and escalate as needed\nSupport transitional care follow-up within 48 hours post-discharge, focusing on medication reconciliation, red-flag symptom screening, and appointment scheduling\nDocument time, interventions, care plans, and patient goals in the care management platform in alignment with CMS billing standards\nMaintain proactive communication with RNs, Cardiologists, PCP offices, and other clinical partners\nScope of Work - Limitations\nThis role is non-clinical in license and does not include:\nClinical assessment or medical diagnosis\nMedication prescribing or adjustments\nInterpretation of diagnostic results (labs, imaging, EKGs, etc.)\nClinical triage or emergency response\nHome visits or in-person patient contact\nBilling or coding responsibilities beyond required documentation\nAll clinical decision-making, care plan authorization, and treatment recommendations are made by licensed providers and/or supervising RNs.\nQualifications\nRequired:\nActive Medical Assistant (MA) certification or equivalent clinical credential (e.g., CNA, EMT, CHW with experience)\nMinimum 2 years of experience in care coordination, case management, or ambulatory care\nStrong interpersonal communication skills and ability to build rapport by phone\nFamiliarity with CMS PCM, CCM, and/or TCM program requirements\nTechnologically proficient with care coordination software or EHRs\nAbility to work independently and efficiently in a remote environment\nPreferred:\nKnowledge of chronic conditions, especially heart failure and associated comorbidities\nBased in or familiar with the Dallas/Fort Worth region\nBilingual (Spanish/English)\nPosition Details\nEmployment Type: Full-Time, W-2 Contract\n Schedule: 40 hours per week, Monday-Friday (flexible business hours)\n Compensation: $26-$32/hour (based on experience and qualifications)\n Work Environment: 100% Remote (Dallas/Fort Worth area preferred)\nPotential for ongoing engagement or full-time employment for the right candidate\nMust have a dedicated, private workspace suitable for handling PHI, a secure internet connection, and comply with HIPAA and patient privacy policies at all times","description_format":"text","description_chars":4408,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Recruiting & 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