{"id":2666117,"url":"https://alion.io/job/search-group-solutions-call-center-scheduling-supervisor-2","title":"Call Center & Scheduling Supervisor","company":{"id":4421214,"name":"Search Group Solutions","domain":"searchgroupsolutions.com","url":"https://alion.io/company/searchgroupsolutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Round Rock, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T02:36:43Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-27T05:48:37Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Call Center & Scheduling Supervisor\nVeterinary Specialty Healthcare | Full-Time\nCompensation: Up to $75,000 + Performance Incentive Plan\nRelocation Assistance Available\nWe're recruiting for a growing veterinary specialty organization seeking a hands-on Call Center & Scheduling Supervisor to lead and support its patient scheduling and coordination team.\nThis is not a traditional supervisor role where you simply oversee the work. You'll work alongside the team-helping schedule patients, solving more complex coordination issues, coaching team members, and making sure referrals and appointments continue moving efficiently across multiple locations.\nThe ideal candidate enjoys being both a leader and a hands-on contributor and knows how to create an organized, responsive experience for clients, referring veterinary teams, and patients.\nWhat You'll Do\nScheduling & Patient Coordination\nMaintain an active scheduling workload alongside the team\nCoordinate patient appointments across multiple locations and services\nCommunicate with pet owners and referring veterinary teams\nGather records and information needed to schedule patients appropriately\nProvide appointment instructions, estimates, and scheduling information\nAssist with complex scheduling situations and escalations\nCoordinate with clinical teams when additional information is needed\nHelp maximize appointment availability across locations\nTeam Leadership & Coaching\nProvide day-to-day supervision and support to the scheduling team\nCoach team members on communication, organization, prioritization, case ownership, and problem-solving\nProvide real-time feedback and hands-on guidance\nIdentify performance or training gaps and provide additional coaching\nSupport the team with difficult scheduling situations and escalations\nBuild a culture of accountability, teamwork, and follow-through\nTraining & Onboarding\nLead onboarding and training for new team members\nProvide hands-on instruction, demonstration, and supervised training\nMaintain training materials, workflows, and standard operating procedures\nProvide ongoing training as systems, services, and processes evolve\nIdentify opportunities for additional individual and team development\nWorkflow & Operations\nMonitor scheduling activity, referrals, communications, and team workload\nEnsure cases move through established workflows in a timely manner\nIdentify bottlenecks, incomplete tasks, or cases requiring additional follow-up\nStep in when needed to resolve issues and keep scheduling moving\nMonitor team performance against established goals and expectations\nPartner with leadership and clinical teams to improve processes across locations\nProvide leadership with visibility into team performance, workflow challenges, and opportunities for improvement\nWhat We're Looking For\nExperience in scheduling, call center operations, customer service, veterinary medicine, healthcare, or a similar environment\nPrevious supervisory, team-lead, coaching, or training experience preferred\nStrong communication and organizational skills\nAbility to manage multiple priorities and workflows simultaneously\nComfortable coaching others while maintaining a hands-on workload\nStrong problem-solving skills and attention to detail\nComfortable working across multiple technology platforms\nVeterinary or healthcare experience is preferred\nExperience with practice-management, CRM, communication, and scheduling platforms is a plus\nCompensation\nUp to $75,000 annually, plus an incentive plan based on achievement of established performance KPIs.\nBenefits\nFull-time team members receive a comprehensive benefits package that includes:\nMedical, dental, and vision insurance\n401(k) with company match\nEmployer-paid Employee Assistance Program\n15 days of PTO annually\nPaid company holidays\nContinuing education opportunities\nProfessional development and specialty training\nEmployee pet care discounts\nRelocation assistance for qualified candidates\nWhy This Opportunity?\nThis is an opportunity to join a growing organization working at the intersection of veterinary medicine, specialty care, and advanced diagnostics.\nYou'll have the ability to directly influence how the scheduling team operates, develop team members, improve processes, and help ensure pets get access to the care they need as efficiently as possible.\nIf you enjoy leading people but still like 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