{"id":2474968,"url":"https://alion.io/job/searchable-customer-success-manager-enterprise-2","title":"Customer Success Manager - Enterprise","company":{"id":687326,"name":"Searchable","domain":"searchable.com","url":"https://alion.io/company/searchable-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Salt Lake City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Perplexity","optional":false}],"status":"live","first_seen_at":"2026-10-13T17:54:18Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-28T14:20:24Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"About Searchable\nSearchable is an agentic marketing platform built for the age of AI search. ChatGPT, Claude, Perplexity and Google AI Overviews have transformed how people discover information. Brands now need to measure and optimise their visibility across all of the major AI search engines.\nWe help companies grow their organic presence across SEO, AEO, and GEO through a fully agentic platform that identifies opportunities, recommends actions, and automates improvements with Searchable’s AI agent. We’re at $5M ARR in just 10 months, backed by top angels and VCs, and building the team that will define the category.\nIf you thrive in a startup culture where people put in hours because they love solving hard problems and taking radical ownership, you'll fit right in.\nThe Role\nYou'll be one of the first Customer Success Managers on Searchable's U.S. team, working 3-4 days in office in our Salt Lake City office and reporting to the Head of Customer Success. You'll own a book of agencies and enterprise accounts from onboarding through renewal and expansion.\nThis isn't a support seat or a relationship-only role. You'll help customers turn AI Search data into decisions, and you'll help build the playbooks, reporting and operating rhythms the team runs on as we scale.\nYou don't need to know our platform on day one. We'll teach the product. We're hiring for ownership, judgment and the ability to build.\nWhat you'll do\nOwn a book of agencies and enterprise accounts end to end: onboarding, adoption, renewal and expansion.\n\nGet new customers to a first meaningful result fast, with prompt sets, competitor tracking and a clear visibility baseline in place.\n\nLead business reviews that connect AI Search visibility, sentiment and AI referral traffic to what the customer is trying to achieve.\n\nLook underneath healthy-looking signals, spot risk early and bring the customer a plan before it shows up at renewal.\n\nFind and drive expansion: more prompt volume and capacity, brands, markets, teams and agency clients.\n\nBuild relationships beyond a single champion, up to VP and CMO level, across enterprise buying groups and agency client teams.\n\nTurn one-off fixes into playbooks, templates and reporting the whole team uses.\n\nBring the voice of the customer to Product, Engineering and Marketing with specific, evidence-backed feedback.\n\nKeep account records current enough that another CSM could step in and know what to do.\n\nWho you are\nOwner mindset. You treat your accounts like your own business. You look at the data and come to customers with a recommendation, not a status update, and you raise risk before anyone asks.\n\nSelf-directed builder. You don't wait for a playbook to exist. When you solve a problem for one customer, you build the thing that solves it for the next twenty.\n\nExecutive presence. You can hold your own with a VP or CMO, push back when needed and still be trusted the next day.\n\nGrowth-driven. You spot revenue opportunities in your book and go after them. You grow accounts by growing the customer's results, so expansion feels like the obvious next step, not a sales pitch.\n\nJust as important, you care about your customers' success and hold a clear bar for quality in your own work. You get fluent in the platform fast and use its data to tell customers something they didn't know.\nWhat were looking for\n3-4 years in Customer Success, account management or client services at a B2B SaaS company or agency.\n\nA track record of owning renewals and driving expansion against a number, ideally including enterprise accounts.\n\nClear, concise writing, from a two-line recap to a full account plan.\n\nComfort with data: you can pull the story out of a dashboard and explain it simply.\n\nStrong plus\nAgency experience, especially in SEO, content or performance marketing.\n\nHands-on familiarity with SEO or AI Search, Google Analytics or Google Search Console\n\nEarly-stage startup experience where you build processes from scratch.\n\nWhat you can expect from us\n$100k-$130k base, plus commission tied to retention and expansion\n\nMeaningful early-stage equity pre Series A\n\nHealth insurance: 100% of the employee premium and 50% of dependent premiums covered\n\nLeading parental and childcare policies\n\nMonthly fitness and wellbeing reimbursement","description_format":"text","description_chars":4275,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","LLM & Generative AI","AI Search"],"lifecycle":[{"event":"open","at":"2026-10-13T21:05:13Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":14,"expected_fill_days":61,"reasons":["conf:0","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":true},"html_url":"https://alion.io/job/searchable-customer-success-manager-enterprise-2","json_url":"https://alion.io/job/searchable-customer-success-manager-enterprise-2.json","meta":{"generated_at":"2026-10-28T16:03:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21597,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687326},"rest":"https://alion.io/mcp/rest/get_company?id=687326"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsearchable-customer-success-manager-enterprise-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsearchable-customer-success-manager-enterprise-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsearchable-customer-success-manager-enterprise-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/searchable-customer-success-manager-enterprise-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsearchable-customer-success-manager-enterprise-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2474968}},{"tool":"search_jobs","arguments":{"company":"searchable.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2474968},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}