{"id":2227139,"url":"https://alion.io/job/searhc-behavioral-health-access-reqpresentative","title":"Behavioral Health Access Reqpresentative","company":{"id":1788262,"name":"SEARHC","domain":"searhc.org","url":"https://alion.io/company/searhc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ketchikan, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":54000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3613},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-18T01:43:26Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Pay Range:$25.00 - $30.04\n\nProvide administrative support to program staff and management. Works directly with patients to obtain and verify information during the registration process as well as other duties to support patient care. Position is first line of contact for all telephone calls and patients presenting in crisis. Position requires ability to work under pressure with many interruptions. Position often works in an environment with multiple tasks at hand requiring prioritization. Position may also provide front desk coverage as necessary.SEARHCis a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.\nWorking at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.\nKey Essential Functions and Accountabilities of the Job\nGreet and assists patients and family members at the designated facility.\nChecks patients in and out for appointments and schedules follow up appointments as needed or directed.\n\nCollects, verifies, and enters demographic, financial and/or insurance information and accurately enters the information into the electronic health record to ensure prompt and accurate billing.\n\nWhen scheduling, responsible for scheduling and facilitating telehealth for clients to connect to/from other locations.\n\nScreens patients for priority risks and raises questions and concerns on complex patient situations to the clinic supervisor(s).\n\nResponsible for processing, accepting, and tracking referrals/consults for clinic.\nResponsible for scheduling appointments for intakes and ensuring all documentation is completed.\n\nResponsible for working with clinic supervisor(s) to assign the patient for an assessment.\n\nResponsible for collecting required consents.\n\nResponsible for calling clients for appointment this can include the following:\nIntake appointments.\n\nNo Show or Cancelled appointments.\n\nResponsible for reviewing collected documentation for accuracy.\nIdentifies Release of Information (ROI) and submits completed document to Health Information Management.\n\nReviews Intake Packet for completion and accuracy.\n\nReviews Annual Consents are collected and in patient EHR.\n\nResponsible for Opening and Closing Duties:\nTurn on/off the lights to the clinic and unlock/lock common spaces and storage.\n\nChecking phone messages upon arrival and throughout the day.\n\nResponsible for preparing necessary paperwork that needs to be collected from patients.\n\nResponsible for checking printers/fax machines and ensuring confidential content is not left out.\n\nSecure and/or shred confidential material.\n\nPrint the schedule for the next day and secure before departure.\n\nEnsure common areas are tidy including conference rooms, classrooms, and lobby.\n\nMaintains confidentiality of all verbal, written, and electronic forms of communication or information sharing.\n\nResponsible for scanning documents and ensuring that all information is uploaded to the proper location.\n\nResponsible for data collection and entry including but not limited to internal, State, and Federal data.\n\nResponsible for following the highest standards of SEARHC mission, vision, and values.\nResponsible for remaining calm and supporting clients when they appear upset or overwhelmed and must request a supervisor if a client becomes distressed.\n\nResponsible for remaining culturally aware, and valuing others cultural differences as well as their strengths.\n\nResponsible for talking respectfully to clients, staff, and supervisors without exception.\n\nWorks collaboratively with peers and/or colleagues, aiding as needed to meet the needs of patients and organizational goals.\n\nAdditional Details:\nEducation, Certifications, and Licenses Required\nHigh school diploma or equivalent.\nBasic Life Support (BLS) required within 45 days for residential sites (Raven's Way in Juneau and SUDs in Sitka)\nFirst Aid required for residential sites (Raven's Way in Juneau and SUDs in Sitka)\nExperience Required\n2 years of office experience preferred.\nMedical office experience preferred.\nKnowledge of\nOffice functions\nComputer applications.\nOffice machines and equipment.\nHIPAA privacy rules.\nSkills in\nVerbal and written communication.\nProblem solving.\nTime management, organization, and customer service.\nData entry with a high degree of accuracy and detail orientation.\nAbility to\nPrioritize work and multi-task in a fast-paced office setting with many interruptions.\nSelf-start and willingness to learn.\nRead and comprehend instructions, correspondence, and memos.\nDemonstrate time-management, organizational, and customer service skills.\nWork with accuracy and detail.\nMaintain professional composure during stressful times.\nPosition Information:\nWork Shift:OT 8/40If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!","description_format":"text","description_chars":5157,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Primary Care & Medical 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