{"id":2227133,"url":"https://alion.io/job/searhc-it-lead-specialist","title":"IT Lead Specialist","company":{"id":1788262,"name":"SEARHC","domain":"searhc.org","url":"https://alion.io/company/searhc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Juneau, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":129000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":93},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-20T17:14:32Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Pay Range:\nPay Range:$31.83 - $44.56\n\nAssists the Director of Technical Support Services with the operational management and support of Consortium information technology users and endpoint technologies. Supervises the activities of Technical Support Technicians assigned to them in the completion of service-related tasks. Plans, organizes, and schedules the day-to-day support operations of their team, as well as tracking open customer service issues through to closure. Activities include assigning, supporting and providing direction to other Technical Specialists in collaboration with the Director of Technical Support Services and the Chief Information Officer. Manages tier 2 support requests and assists with development, deployment and enforcement of technical policies and procedures. Consults with vendors for support, quote, and licensing issues.SEARHCis a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.\nWorking at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.\nKey Essential Functions and Accountabilities of the Job\nAssists Director of Technical Support Services with direction and supervision of PC technician staff to ensure quality services and customer satisfaction. Supports staff in the use of IT’s support software, documentation, and delegation of work.\n\nProvides timely and effective technical solutions and guidance to internal and external customers via in-person, video, and telephonic support.\n\nMeasures, monitors and maintains customer service and satisfaction metrics. Fosters good customer relations and service at all times within the group.\n\nOversees inventory management processes as related to ordering, stocking, and asset management.\n\nConsults with the Director of Technical Support Services on matters of significance i.e. staff performance, discipline, and hiring.\n\nCoordinates with other departments to identify and ensure issues are resolved and appropriate corrective actions are taken and confirming the customer is satisfied with the outcome through proper follow-up.\n\nMaintains open technical communications to other IT staff.\n\nProactively manages desktop and support management software to automate installations and updates in a manner that will ensure availability, integrity, and confidentiality of patient information according to HIPAA standards.\n\nResearches and recommends desktop hardware, software, and management systems in support of key business processes and clinical services.\n\nAssists with writing policies and procedures regarding consortium use of technology and best practices.\n\nAssists with vendor relations regarding desktop hardware/software support, licensing, and quote issues\n\nOther duties as assigned\n\nEducation, Certifications, and Licenses Required\nAssociate’s degree in Computer Science or related field, or equivalent in training and experience. - required\n\nBachelor’s degree - preferred\n\nValid Alaska driver’s license - required\n\nA+, Microsoft, Network+, or other similar technical certification - required\n\nExperience Required\n4 years in support of endpoint technologies (PC’s, Laptops, peripherals, software) - required\n\n1-year supervisory experience - preferred.\n\nKnowledge of\nKnowledge of PC hardware, software, peripherals and MS Operating Systems.\n\nKnowledge of networking fundamentals and terminology.\n\nKnowledge of audio/visual systems and equipment\n\nKnowledge of SEARHC’s Infrastructure environment including; EMR programs, MS Office Products, security systems, data network and voice network\n\nKnowledge and understanding of health care applications\n\nSkills in\nTraining/sharing knowledge with others\n\nTechnical documentation development and maintenance\n\nAnalyzing and solving complex problems\n\nProviding documentation with clear and concise instructions on IT processes.\n\nCustomer service skills.\n\nAbility to\nAbility to analytically solve complex problems.\n\nAbility to quickly learn new, complex systems and software.\n\nAbility to work problems remotely with non-technical personnel\n\nAbility to demonstrate technical capability\n\nAbility to efficiently handle multiple problems/tasks simultaneously\n\nAbility to work independently and with a team\n\nTravel Required\nUp to 25% travel expected.\n\nRequired Certifications:\nA+ COMPTIA Certified - COMPTIAIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!","description_format":"text","description_chars":4752,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-10-10T16:49:32Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.843,"p_room":0.75,"age_days":14,"expected_fill_days":18,"reasons":["conf:12","velocity","win:late","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/searhc-it-lead-specialist","json_url":"https://alion.io/job/searhc-it-lead-specialist.json","meta":{"generated_at":"2026-10-21T15:33:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22152,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1788262},"rest":"https://alion.io/mcp/rest/get_company?id=1788262"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsearhc-it-lead-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsearhc-it-lead-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsearhc-it-lead-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/searhc-it-lead-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsearhc-it-lead-specialist"}]}