{"id":1362823,"url":"https://alion.io/job/searhc-patient-care-coordinator-l","title":"Patient Care Coordinator l","company":{"id":1788262,"name":"SEARHC","domain":"searhc.org","url":"https://alion.io/company/searhc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sitka, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":57000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3613},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-19T07:20:50Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Pay Range:$25.00 - $31.88\n\nJob Profile SummaryThe Patient Care Coordinator I serves as the entry-level role within the Patient Care Coordination job family. This position is the primary point of contact for patients and supports access to care through registration, scheduling, demographic and insurance verification, and high-quality customer service. Accuracy, attention to detail, and adherence to established workflows are essential.\nSEARHCis a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.\nWorking at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.\nKey Essential Functions and Accountabilities of the Job\nServes as the primary point of contact for patients, providers, and staff via phone, electronic communication, or in person; manages clinic voicemail, text, and fax communications.\nRegisters and pre-registers patients, ensuring accurate demographic, insurance, and eligibility information in the electronic health record (EHR).\nPerforms patient check-in and supports self-check-in processes, including confirming arrival, verifying key information, collecting co pays, ensuring required forms are completed, and notifying the clinical team.\nMonitors appointment confirmations and follows up with patients regarding unconfirmed appointments.\nSchedules, reschedules, and cancels appointments across multiple service lines in accordance with established protocols.\nManages assigned worklists related to scheduling and patient communication; conducts outreach to support care team and clinic priorities.\nCommunicates clearly and professionally and escalates complex issues as appropriate.\nReceives, processes, and routes travel documents and medical records in accordance with policy; collaborates with peers and care teams to support efficient clinic flow and patient experience.\nUpholds SEARHC Standards of Service Excellence and maintains patient confidentiality.\nDemonstrates understanding of and alignment with the Mission, Core Values, and Vision in daily work.\nParticipates in departmental improvement initiatives and maintains required competencies.\nSupports enrollment in the MySEARHC patient portal.\nMay require flexible scheduling based on clinic operations\nPerforms other duties as assigned.\nSupervisory Responsibilities\nThis position does not require supervisory responsibilities.\nAdditional Details:\nEducation, Certifications, and Licenses Required\nHigh school diploma or GED - preferred.\nCurrent Basic Life Support (BLS) certification - preferred.\nExperience Required\nOne (1) year of healthcare, customer service, or administrative experience - preferred.\nKnowledge of:\nKnowledge of customer service principles.\nBasic understanding of front-end revenue cycle and registration requirements.\nSkills in:\nSkill in accurate data entry and attention to detail.\nEffective oral, written, and interpersonal communication skills\nComputer application skills sufficient to utilize medical databases in a competent manner.\nAbility to operate medical equipment including blood pressure cuff, pulse oximeter, EKG machine, etc.\nAbility to:\nAbility to prioritize, multi-task, and work independently in a fast-paced environment.\nPrioritize and multi-task in a fast-paced environment with interruptions\nMaintain strong organizational and time-management skills\nAdapt quickly to new systems and workflows\nDemonstrate professionalism and consistent attendance\nPosition Information:\nWork Shift:OT 8/40If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!","description_format":"text","description_chars":3924,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-09-28T00:27:41Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.566,"p_room":0.55,"age_days":24,"expected_fill_days":18,"reasons":["conf:2","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/searhc-patient-care-coordinator-l","json_url":"https://alion.io/job/searhc-patient-care-coordinator-l.json","meta":{"generated_at":"2026-10-19T18:55:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14928,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1788262},"rest":"https://alion.io/mcp/rest/get_company?id=1788262"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsearhc-patient-care-coordinator-l"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsearhc-patient-care-coordinator-l"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsearhc-patient-care-coordinator-l"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/searhc-patient-care-coordinator-l\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsearhc-patient-care-coordinator-l"}]}