{"id":3946813,"url":"https://alion.io/job/searhc-patient-support-coordinator-2","title":"Patient Support Coordinator","company":{"id":1788262,"name":"SEARHC","domain":"searhc.org","url":"https://alion.io/company/searhc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Renton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T02:37:40Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Pay Range:$25.00 - $30.04\n\nThe Patient Support Coordinator is the point of initial contact for our organization. The specifics of the role include (but are not limited to) answering the phone, managing patient queries, navigating patients, and scheduling appointments for patients all of which are approached with the requisite phone etiquette. Accuracy and attention to detail are critical and this position requires reviewing and monitoring the quality of data.SEARHCis a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.\nWorking at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.\nKey Essential Functions and Accountabilities of the Job\nKnows, understands, incorporates, and demonstrates the Mission, Core Values, and Vision in behaviors, practices, policies, and decisions.\n\nMaintains collaborative, team relationships with peers and colleagues to contribute to the working group’s achievement of goals effectively, and to help foster a positive work environment.\n\nProtects confidentiality/privacy in verbal, written, and electronic forms of communication or information sharing.\n\nRaises concerns in an appropriate manner and according to policy.\n\nEnsures that all demographic and insurance information is communicated and properly entered into the electronic health record while scheduling.\n\nResponsible for coordination of benefits when more than one insurance carrier is used.\n\nRefers all patients without insurance coverage or questions to a Financial Counselor for resolution.\n\nProvides helpful assistance in anticipating and responding to the needs of our patients while scheduling.\n\nTrained to assist multiple locations within the consortium.\n\nTakes messages that are clear and concise.\n\nDemonstrates exceptional phone etiquette.\n\nFunctions as the point of contact in identifying issues and either resolving or escalating to management for resolution.\n\nCompletes assigned worklist related to patient demographic, insurance, medical information, and scheduling.\n\nSchedule appointments for patients calling from multiple locations in Southeast Alaska.\n\nOther duties as assigned by the supervisor.\n\nAdditional Details:\nEducation, Certifications, and Licenses Required\nHigh School Diploma or equivalent - preferred.\n\nExperience Required\n1 year of office experience or customer service experience - required.\n\n1 year call center or medical office experience - preferred.\n\nKnowledge of\nCustomer service\n\nGeneral office functions, office equipment, and computer applications\n\nSkills in\nWorking independently\n\nExcellent interpersonal, verbal, and written communication\n\nAbility to\nPrioritize work and multi-task in a fast-paced office setting with many interruptions.\n\nDevise effective motivational techniques to improve the performance of their teammates.\n\nSelf-start and willingness to learn.\n\nRead and comprehend complex instructions, correspondence, and memos.\n\nDemonstrate time-management, organizational, and customer service skills.\n\nWork flexible hours with limited unplanned absences.\n\nMeet the physical and mental demands to successfully perform the essential duties of this job with or without reasonable accommodation.\n\nAbility to work in high stress environment\n\nPosition Information:\nWork Shift:OT 40If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!","description_format":"text","description_chars":3736,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Insurance coverage","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-11-08T21:44:51Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":28,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-11-09T05:58:17Z"},"pay":null,"html_url":"https://alion.io/job/searhc-patient-support-coordinator-2","json_url":"https://alion.io/job/searhc-patient-support-coordinator-2.json","meta":{"generated_at":"2026-11-09T05:58:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1631,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1788262},"rest":"https://alion.io/mcp/rest/get_company?id=1788262"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsearhc-patient-support-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsearhc-patient-support-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsearhc-patient-support-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/searhc-patient-support-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsearhc-patient-support-coordinator-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3946813}},{"tool":"search_jobs","arguments":{"company":"searhc.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3946813},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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