{"id":374482,"url":"https://alion.io/job/seated-enterprise-account-manager","title":"Enterprise Account Manager","company":{"id":4910,"name":"Seated","domain":"seatedapp.io","url":"https://alion.io/company/seated","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":70,"open_postings":10,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":115000,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-07-23T00:00:00Z","employer_posted_date":"2026-07-23","last_verified_at":"2026-10-30T17:38:54Z","board_verified":true,"closed_at":null,"days_open":99,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":98},"description":"About Seated\nSeated exists to help restaurants thrive in an industry defined by thin margins and underutilized capacity.\nWe unlock incremental demand by connecting restaurants to a network of millions of high-intent diners through demand-driven pricing and rewards. By intelligently filling empty tables, Seated enables operators to reach new guest profiles, motivate first-time visits, and increase visit frequency-while driving higher average check sizes and sustainable, profitable growth.\nSeated is active in 19 U.S. markets and continues to expand nationally as we build technology that delivers measurable value for both restaurants and guests.\nRole Overview\nReporting to the Director of Restaurant Success, the Enterprise Restaurant Success Manager is responsible for owning and growing relationships with Seated's largest and most strategic restaurant partners. This role serves as a trusted advisor to enterprise hospitality groups, helping them maximize the value of the Seated platform while driving retention, expansion, and long-term revenue growth.\nYou'll manage a portfolio of multi-location restaurant groups, partnering with executive and operational stakeholders to develop strategic account plans, identify opportunities for growth, and ensure partners are achieving measurable business outcomes. Success in this role requires strong relationship management, commercial acumen, executive presence, and the ability to navigate complex organizations with multiple decision-makers.\nResponsibilities\nOwn and manage a portfolio of enterprise restaurant groups/franchise groups and corporate hospitality partnerships, serving as the primary point of contact for key stakeholders.\nBuild trusted relationships with executive, operational, and marketing leaders across partner organizations.\nDevelop strategic account plans focused on retention, revenue growth, and long-term partnership success.\nIdentify and execute expansion opportunities through upsells, increased platform adoption, and new restaurant launches.\nConduct recurring business reviews that leverage data and insights to demonstrate ROI and recommend growth strategies.\nConsult with partners on optimization, pricing strategy, and best practices to maximize performance on the Seated platform.\nLead renewal and churn conversations while consistently achieving quarterly revenue and retention goals.\nProactively identify account risks and develop action plans to improve partner health and reduce churn.\nPartner cross-functionally with Sales, Product, Marketing, Operations, and Support to advocate for enterprise partners and deliver exceptional service.\nMaintain accurate account plans, forecasts, and tracking within Salesforce.\nRequirements\n4+ years of experience in hospitality/restaurant enterprise account management, customer success, strategic partnerships, or a related client-facing role.\nProven success managing large, complex customer relationships with multiple stakeholders and executive-level contacts.\nDemonstrated track record of growing existing accounts through renewals, upsells, or expansion opportunities while meeting or exceeding revenue goals.\nStrong consultative selling, negotiation, and relationship-building skills.\nExcellent presentation and communication skills, with the ability to influence senior business leaders.\nAnalytical mindset with the ability to interpret performance data and translate insights into strategic recommendations.\nHighly organized and able to manage multiple priorities across a portfolio of high-value accounts.\nExperience using CRM platforms such as Salesforce or HubSpot.\nBenefits\nSalary: $115,000 - $135,000 OTE (80% base + 20% variable)\nStock options\nGenerous 401(k) match\nComprehensive Healthcare, Dental, and Vision plans, including virtual care options\nPre-Tax Flexible FSA, Dependent Care FSA\nCommuter Benefits\nUp to 16 weeks of paid parental leave\nUnlimited PTO\nGympass Membership with access to thousands of gyms and studios\nCiti Bike Monthly Membership\n$100 a month to spend at Seated restaurants\nAt Seated, we welcome passionate people from all backgrounds, helping us to make dining experiences more accessible & rewarding. If you have the curiosity & passion to drive our mission together, we would love to hear from you.","description_format":"text","description_chars":4268,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Stock options","Unlimited PTO"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Loyalty Programs","Coupons, Deals & Cashbacks"],"lifecycle":[{"event":"open","at":"2026-09-05T20:58:51Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.182,"p_room":0.28,"age_days":99,"expected_fill_days":24,"reasons":["conf:5","stale_co","velocity","ghost","win:tail","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":135000,"is_top_pay":true},"html_url":"https://alion.io/job/seated-enterprise-account-manager","json_url":"https://alion.io/job/seated-enterprise-account-manager.json","meta":{"generated_at":"2026-10-30T19:21:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8672,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4910},"rest":"https://alion.io/mcp/rest/get_company?id=4910"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fseated-enterprise-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fseated-enterprise-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fseated-enterprise-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/seated-enterprise-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fseated-enterprise-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":374482}},{"tool":"search_jobs","arguments":{"company":"seatedapp.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":374482},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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