{"id":2959068,"url":"https://alion.io/job/seatgeek-helpdesk-automation-engineer","title":"Helpdesk Automation Engineer","company":{"id":18006,"name":"SeatGeek","domain":"seatgeek.com","url":"https://alion.io/company/seatgeek","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":95000,"max":137000,"currency":"USD","period":"year","gross":null,"usd_annual":137000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Claude","optional":true},{"name":"Okta","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-10-20T20:48:09Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T01:36:21Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.\nThis role is central to making SeatGeek's Helpdesk and core IT systems proactive by default, powered by automation and AI-driven self-service. You will build smart automations, turn tricky escalations into scalable learnings and solutions, and configure best-in-class AI and automation systems for maximum impact. You’ll take ownership of the employee experience as the technical driver of how employees get help, and how recurring issues are prevented - harnessing demand patterns and data to make support feel seamless.\nYou’ll help build an excellent technology experience today while creating the systems and operating patterns needed for a thoughtful AI-amplified future. The right person ruthlessly challenges the status-quo, and is equally comfortable designing and building an automated workflow, debugging an access issue, or walking into a conference room before a meeting to make sure everything is humming. You’ll also play a visible role in our NYC office, helping make conference rooms, shared spaces, all-hands meetings, and everyday workplace technology dependable and easy to use.\nWhat you'll do\nBuild for an AI-amplified future by designing, launching and improving helpdesk and automation workflows with an eye towards faster and higher quality issue resolution \nBe proactive: own the support and automation operating model and use demand patterns and service data to improve intake, knowledge, self-service, routing, documentation, root-cause resolution, and continuous improvement\nTranslate stakeholder needs and data analysis into practical solutions, rollout plans, documentation, and durable operating processes while partnering with vendors and internal stakeholders to resolve issues\nDeliver amazing hands-on service by owning complex escalations across hardware, software, access, identity, applications, and endpoints\nOwn employee technology systems and the NYC workplace experience at our flagship office, including device lifecycle, procurement, vendors, licensing, conference rooms, shared spaces, AV, all-hands support, planned events, onboarding, and employee-lifecycle workflows\nWhat you have\n3+ years of experience in automation engineering, IT/Helpdesk support and operations, system + workflow configuration\nIntensely dissatisfied with the status quo - manual, repetitive processes genuinely bother you, and you can't leave them alone. You're the person who automates their own work, then comes for everyone else's\nA fast and fearless learner - you move into unfamiliar tools, systems, and problems quickly and come out the other side dangerous\nRelentless automation and AI curiosity - you stay on top of what AI can do, you've built or experimented with agents and automations yourself. You have opinions about where it's genuinely useful and how to leverage AI, automation, tools, APIs and data together to drive transformation\nA successful track record of independently owning improvements from problem definition through build, testing, rollout, and follow-up\nStrong troubleshooting experience across hardware, software, identity and access, endpoints, applications, and basic networking\nExperience supporting device lifecycle, procurement, vendors, licensing, or workplace technology\nStrong judgment around security, privacy, access, automation safety, and when to escalate\nAbility to work in person in the NYC office, including occasional planned event coverage\nNice to have: hands on experience with Serval, Okta, Slack, GSuite, Claude, etc.\nPerks\nEquity stake\nDiscretionary annual bonus\nUnlimited PTO\nUp to 16 weeks of fully-paid family leave \n401(k) matching \nStudent loan matching program\nHealth, vision, dental, and life insurance\nUp to $25k towards family building, reproductive health services and Gender-affirming care\n$500 per year for wellness expenses\nSubscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical\n$360 per quarter to spend on tickets to live events\nAnnual subscription to Spotify, Apple Music, or Amazon music\nThe salary range for this role is $95,000 - $137,000 USD. This role is equity eligible. In addition, you may receive a discretionary annual bonus based on individual and company performance. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.\nSeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!\nTo review our candidate privacy notice, click here.","description_format":"text","description_chars":5187,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Unlimited PTO"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Ticketing"],"lifecycle":[{"event":"open","at":"2026-10-20T22:22:03Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 18 · green card filings: 5","filings_12m":18,"filings_prev_12m":13,"green_card_filings_12m":5,"median_offered_wage_usd":174674,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":43,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":137000,"is_top_pay":true},"html_url":"https://alion.io/job/seatgeek-helpdesk-automation-engineer","json_url":"https://alion.io/job/seatgeek-helpdesk-automation-engineer.json","meta":{"generated_at":"2026-10-24T02:06:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3408,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18006},"rest":"https://alion.io/mcp/rest/get_company?id=18006"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fseatgeek-helpdesk-automation-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fseatgeek-helpdesk-automation-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fseatgeek-helpdesk-automation-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/seatgeek-helpdesk-automation-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fseatgeek-helpdesk-automation-engineer"}]}