{"id":2881539,"url":"https://alion.io/job/seatown-customer-services-representative","title":"Customer Services Representative","company":{"id":689802,"name":"Seatown","domain":"seatown.com","url":"https://alion.io/company/seatown","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mukilteo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":117000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T22:00:04Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-20T23:22:13Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Overview\nAre you passionate about delivering outstanding customer service? We’re looking for enthusiastic Client Services Representatives! Join SeaTown, and you’ll be the friendly voice that helps our clients navigate their needs, ensuring they have a seamless and enjoyable experience.\nAs a Client Services Representative, you’ll engage with clients promptly and professionally, resolving their inquiries and concerns with a smile. If you thrive in a fast-paced environment and enjoy building lasting relationships, this is the perfect opportunity for you! \nWhat you’ll be doing:\nReceive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate.\nAble to quickly identify the client’s request or concern, efficiently provide the most effective solution, and de-escalate any concerns.\nEffectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution\nProactively gain and maintain a complete understanding of our portfolio of products and services.\nEfficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times.\nAchieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts\n What we’re looking for: \n1-2 years of Call Center experience preferred \nWeekend availability: 7am - 6pm (8hr or 10hr shifts)\nHVAC & Plumbing Industry experience is a plus \nAbility to talk and type accurately; typing speed of at least 45 wpm\nDedicated to providing superior client service\nAbility to manage multiple priorities within a fast-paced environment\nStrong judgment skills to make sound business decisions\nProficient in Microsoft Suite Products, experience with SERVICE TITAN a plus\nBilingual Spanish is a plus\nConsent to a pre-employment background check\nPhysical Requirements\nRegularly required to sit; use hands to handle or feel and type\nSpeaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues\nFrequently required to reach with hands and arms\nOccasionally required to stand, walk and stoop, kneel, crouch, or crawl\nMay lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.\nSpecific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus\nBenefits\nAccrued PTO at 1 hour for every 40 hours worked\n40 hours of vacation at 3 years and 80 hours at 5 years\n7 Paid Holidays\nMedical/Dental/Vision\nHealth Savings Account\n401k with company 100% company match up to 3% and 50% match up to 5%\nPrizes and giveaways\nFully stocked break room\nOngoing Training\nOnsite Gym\nWorking for a company that values the employees\nPay Range\n$19—$25 USD\nAbout Seatown:\nSeatown Electric Plumbing Heating and Air is proud to serve residents throughout Seattle and surrounding areas. We have a great reputation that keeps our customers coming back time and time again. We pride ourselves not only on providing great service for our customers, but our employees as well. We take care of all the employees like family. Everyone has room for growth, and everyone has a voice. Our company culture is something that any of our employees would say is like no other in Washington!\nWe are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with applicable state and local laws, including the Fair Chance Act.\nPrivacy Policy","description_format":"text","description_chars":4056,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true}]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Construction","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-19T22:58:09Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":11,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/seatown-customer-services-representative","json_url":"https://alion.io/job/seatown-customer-services-representative.json","meta":{"generated_at":"2026-10-20T23:38:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27291,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689802},"rest":"https://alion.io/mcp/rest/get_company?id=689802"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fseatown-customer-services-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fseatown-customer-services-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fseatown-customer-services-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/seatown-customer-services-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fseatown-customer-services-representative"}]}