{"id":2555180,"url":"https://alion.io/job/seatown-dispatcher","title":"Dispatcher","company":{"id":689802,"name":"Seatown","domain":"seatown.com","url":"https://alion.io/company/seatown","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mukilteo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":141000,"period":"year","method":"role_country_seniority_unknown","sample_n":17090},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T17:34:15Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-20T06:06:23Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"We are a fast-growing residential Electrical, Plumbing and HVAC company looking for a full-time, experienced Dispatcher. The candidate we are looking for is serious about their career and advancement. They would be the type to take initiative to complete tasks and thrive during the busy times. It's a challenging, exciting, and fun opportunity in a professional environment. If you are a team player with an upbeat personality and a positive attitude, we want to hire you!\nSeaTown Electric, Plumbing, Heating and Air leads the Puget Sound market in customer service and quality work. We pride ourselves in our ability to uphold a five-star rating. We have created a company-wide culture of teamwork that exudes positivism, growth, goal setting, encouragement, achievement, and recognition.\nThis position is full-time onsite at our location in Mukilteo.\nDuties/Responsibilities:\nInteracts with customers via telephone, email, online chat, or in person to provide support and information on products or services.\nManages large amounts of incoming phone calls from customers and technicians\nCollects and enters customer information\nFields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.\nEnsures that appropriate actions are taken to resolve customers’ problems and concerns.\nMaintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.\nScheduling projects for technicians\nManaging scheduled projects with organization and detail\nSufficiently communicate the customers’ needs to the technicians via notes onto appointment summaries\nDetermine whether or not the company provides the services that the customer is requesting.\nPerforms other related duties as assigned.\nRequired Skills/Abilities:\nExcellent communication skills including active listening.\nService-oriented and able to resolve customer grievances.\nProficient computer skills with the ability to learn new software.\nAbility to memorize scripts and company pricing for general calls\nEmpathetic and patient\nAbility to work in a team environment\nAbility to multitask with minimal errors\nReliable employee\nEducation and Experience:\nHigh school diploma or equivalent.\nExperience in the trades is a plus\nExperience in booking appointments\nExperience in Microsoft; Excel, Word, Teams, and PowerPoint\nExperience in Finance or Accounting is a plus\nPrevious dispatch experience\nPrevious experience with Plumbing is a plus\nBenefits:\nCompetitive Wages\nAccrued PTO at 1 hour for every 40 hours worked\n40 hours of vacation at 3 years and 80 hours at 5 years in addition to accrued PTO\n7 Paid Holidays\nMedical/Dental/Vision\n401k with 100% company match up to 3% and 50% match up to 5%\nComfortable breakroom stocked with snacks\nOpportunity for Advancement\nMonthly bonuses\nOngoing Professional Training Classes\nOnsite gym\nCompany Parties and Events\nWorking for a company that value all employees.\nPhysical Requirements:\nProlonged periods sitting at a desk and working on a computer.\nMust be able to lift up to 15 pounds at times\n\n#SEAP\nPay Range\n$25—$28 USD\nAbout Seatown:\nSeatown Electric Plumbing Heating and Air is proud to serve residents throughout Seattle and surrounding areas. We have a great reputation that keeps our customers coming back time and time again. We pride ourselves not only on providing great service for our customers, but our employees as well. We take care of all the employees like family. Everyone has room for growth, and everyone has a voice. Our company culture is something that any of our employees would say is like no other in Washington!\nWe are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. 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