{"id":1287529,"url":"https://alion.io/job/seatrium-it-infrastructure-technician","title":"IT Infrastructure Technician","company":{"id":3100836,"name":"Seatrium","domain":"seatrium.com","url":"https://alion.io/company/seatrium","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":71,"open_postings":141,"ghost_share":0.404,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":70,"computed_at":"2026-10-02T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":87000,"max_usd":195000,"period":"year","method":"role_country_seniority_unknown","sample_n":2659},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"FortiGate","optional":false},{"name":"ITSM","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-04-23T00:00:00Z","employer_posted_date":"2026-04-23","last_verified_at":"2026-10-01T16:39:00Z","board_verified":true,"closed_at":null,"days_open":163,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":162},"description":"JOB DESCRIPTION\nInfrastructure Technician - I to support the installation, maintenance, and troubleshooting of complex network and telecommunication systems. The IT Infrastructure Technician provides frontline desktop and operational support while assisting senior infrastructure engineers with basic network, security, and systems tasks. This role focuses on learning, execution of documented procedures, and escalation of complex issues while delivering high-quality end-user support.\nJOB REQUIREMENTS\nTier 1 Desktop & Operations Support (Primary Responsibility)\nEnd-User & Desktop Support\nServe as the first point of contact for IT support requests via phone, email, or ticketing system.\nProvide basic troubleshooting for:\nWindows desktops and laptops\nMicrosoft 365 applications (Outlook, Teams, OneDrive, SharePoint)\nPrinters, monitors, docking stations, and peripherals\nAssist users with password resets, account unlocks, and basic access requests following documented procedures.\nSupport standard software installations and basic application issues using approved knowledge base articles.\nAccurately document incidents, service requests, and resolutions in the ITSM system.\nTicket Management & Escalation\nCategorize, prioritize, and manage tickets in accordance with defined SLAs.\nResolve issues within Tier 1 scope and escalate to Tier 2/3 teams when required.\nCommunicate clearly with users regarding status, next steps, and resolution expectations.\nNetwork & Infrastructure Exposure\nMonitor network and security systems, including FortiGate firewalls and Cisco Meraki environments.\nPerform basic checks, validations, and documentation updates related to network and infrastructure components.\nSupport routine operational tasks such as connectivity verification and device status checks under supervision.\nEscalate abnormal findings or issues to senior infrastructure staff for further investigation.\nSecurity Awareness & Support\nFollow established security best practices in daily operations.\nSupport security initiatives by:\nReporting potential security incidents\nAssisting with basic compliance checks\nFollowing secure handling procedures for systems and data\nParticipate in security awareness and training activities (e.g., Security+ foundational knowledge).\nDocumentation & Continuous Improvement\nFollow standard operating procedures (SOPs) and IT policies.\nContribute to knowledge base articles by documenting common issues and resolutions.\nAssist in maintaining accurate asset records and basic technical documentation.\nEscalate recurring issues or trends to senior team members for review.\nCollaboration & Professional Development\nWork closely with IT service desk, infrastructure, and operations teams.\nAssist in IT projects by performing assigned tasks under guidance (e.g., device refreshes, migrations, upgrades).\nDemonstrate willingness to learn infrastructure, networking, and security fundamentals.\nActively develop technical skills toward progression into Tier 2 Infrastructure or Network Support roles.\nBUSINESS UNIT\nSeatrium Limited","description_format":"text","description_chars":3058,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities"],"lifecycle":[{"event":"open","at":"2026-09-26T05:47:13Z"}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.392,"p_room":0.28,"age_days":162,"expected_fill_days":70,"reasons":["conf:13","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/seatrium-it-infrastructure-technician","json_url":"https://alion.io/job/seatrium-it-infrastructure-technician.json","meta":{"generated_at":"2026-10-03T00:23:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":123,"day_limit":5000,"remaining_today":4877,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}