{"id":1341594,"url":"https://alion.io/job/seattleu-digital-operations-customer-experience-coordinator","title":"Digital Operations & Customer Experience Coordinator","company":{"id":1763785,"name":"seattleu","domain":"seattleu.edu","url":"https://alion.io/company/seattleu","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-13T22:44:47Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"Months Per Year:\n12Work Model:\nOnsiteSeattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.\nSeattle University's Core Competencies\nEffective Team Collaboration: Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.\nEmotionally Intelligent Communication: Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally.\nEthics and Integrity: Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions.\nFlexibility and Innovation: Embraces change, approaching problems with curiosity adaptability, and is committed to making a positive impact.\nMindful Inclusion: Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.\nOutcomes-Driven Orientation: Sets clear objectives, pursues excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.\nPosition Description:\nCustomer Service / Help Desk - 30%\nFacilities Resource Center point of contact on an as-needed basis for Facilities requests and emergencies via the Call Queue and Work Order ConsoleRespond to inbound inquiries from students, faculty, and staff via Teams, providing clear and professional assistance\nMaintain accurate records of customer interactions and escalate issues as needed\nResponsible for the coordination and timely issuance of received information to Facilities staff for completion\n\nPrepare and analyze reports on customer engagement metrics\nCMMS Management - 30%\nResponsible for the maintenance and operation of the Computerized Maintenance Management System (CMMS)\nFunction as a liaison with the CMMS vendor for day-to-day technical needs\nMaintain databases to support operational needs\nMaintain and update the Preventative Maintenance program in the CMMS\nGenerate and analyze reports to support decision-making and compliance\nProvide training and technical support to community CMMS users\nCompile CMMS data and update reports for key performance indicators\nDigital Tools & Technical Support - 25%\nSupports Facilities and Campus Services software, hardware, and functions:\nAccess ControlKey Management System\n\nFacilities SoftwareAdobe CS, Bluebeam, DirectLine, Office 365, and others.\n\nWebsites, internal and external\nHardware and software support for Facilities and Campus Services Staff\nDigital Content Maintenance - 15%\nDemonstrate a foundational understanding of digital content management with an eagerness to learn and grow in the role\n\nMonitor and maintain customer-facing resources\n\nPerform content updates for both internal and external websites\n\nMaintain company resources, ensuring organization and ease of access\n\nOversee directories to keep information current and well-structured\n\nAdminister file organization to support efficient data storage and retrieval\n\nMarginal Job Functions\nOther duties as assigned\n\nMinimum Qualifications\nBachelor’s degree plus two years of experience in customer service or a combination of education and experience sufficient to perform the essential functions of the position\n\nProficient in MS Office with strong data entry skills\n\nDemonstrated agility in rapidly learning and applying new applications to address organizational needs\n\nPreferred Qualifications\nOne year of experience using and managing a CMMS\n\nExperience in database management\n\nExperience in web design or content management\n\nApplication Instructions\nPlease attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified.\nCompensation at a Glance\n$55,000 - $60,000\nSeattle University has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, and not based on a candidate’s gender or any other protected status.\nYour total compensation goes beyond the number on your paycheck. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package.\nBenefits at a Glance\nConsistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave. For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/\nPositions designated as hybrid eligible may offer the opportunity for a hybrid work schedule after successful completion of an introductory period of 3-6 months. In these cases, the role typically begins fully on campus to support onboarding and training, with the potential to transition to a hybrid arrangement thereafter.\nPositions designated as on-site are not eligible for hybrid work and are expected to remain fully on campus.\nAll flexible work arrangements are subject to periodic review and may be modified or discontinued at any time at the university’s discretion.","description_format":"text","description_chars":6563,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Hybrid work","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Higher Education","Continuing Education"],"lifecycle":[{"event":"open","at":"2026-09-27T15:47:05Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.612,"p_room":0.6,"age_days":42,"expected_fill_days":45,"reasons":["conf:7","win:late","crowd:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":true},"html_url":"https://alion.io/job/seattleu-digital-operations-customer-experience-coordinator","json_url":"https://alion.io/job/seattleu-digital-operations-customer-experience-coordinator.json","meta":{"generated_at":"2026-10-14T18:36:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24249,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1763785},"rest":"https://alion.io/mcp/rest/get_company?id=1763785"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fseattleu-digital-operations-customer-experience-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fseattleu-digital-operations-customer-experience-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fseattleu-digital-operations-customer-experience-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/seattleu-digital-operations-customer-experience-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fseattleu-digital-operations-customer-experience-coordinator"}]}