{"id":1417292,"url":"https://alion.io/job/seceon-cybersecurity-support-engineer","title":"Cybersecurity Support Engineer","company":{"id":2078337,"name":"Seceon","domain":"seceon.com","url":"https://alion.io/company/seceon","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Security","role_family":"Security","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":394},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"Tcpdump","optional":false},{"name":"Windows","optional":false},{"name":"Wireshark","optional":false},{"name":"Active Directory","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"Bash","optional":true},{"name":"Docker","optional":true},{"name":"MITRE ATT&CK","optional":true},{"name":"Podman","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"SIEM","optional":true}],"status":"live","first_seen_at":"2026-09-28T17:59:52Z","employer_posted_date":null,"last_verified_at":"2026-09-28T17:59:52Z","board_verified":false,"closed_at":null,"days_open":11,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":11},"description":"Job Title: Cybersecurity Support Engineer\nLocation: Mumbai\nExperience: 2–5 Years\nOpen Positions: 2\n\nAbout the Role\nWe are looking for a Cyber Security Support Engineer to join our technical support team and provide L1/L2 support for cybersecurity products and solutions.\nThe role requires strong troubleshooting, analytical and customer-handling skills, along with a solid understanding of Linux, networking and cybersecurity fundamentals. You will be responsible for investigating and resolving customer issues, analyzing application, system and network logs, troubleshooting security integrations, and working closely with Engineering/R&D teams to resolve complex technical issues.\nThe ideal candidate should be comfortable working directly with customers, understanding technical problems, communicating solutions clearly and taking ownership of issues through resolution.\n\nKey Responsibilities\nProvide L1/L2 technical support for cybersecurity products and solutions.\nTroubleshoot and resolve customer issues related to application, system, network and security components.\nAnalyze system, application and security logs to identify errors, anomalies and potential security issues.\nTroubleshoot Linux-based systems, networking issues and cybersecurity product deployments.\nAnalyze network traffic and perform packet-level troubleshooting using tools such as Wireshark and tcpdump.\nTroubleshoot security integrations involving Syslog, CEF, Windows Event Logs and other log/data sources.\nInvestigate issues related to APIs, integrations and communication between security products and external systems.\nIdentify the root cause of technical issues and prepare clear and structured RCA (Root Cause Analysis) documents.\nReproduce customer-reported issues where required and document troubleshooting steps and findings.\nWork closely with Engineering, R&D and Product teams to escalate and resolve complex technical issues.\nMaintain clear communication with customers throughout the troubleshooting and resolution process.\nExplain technical issues and solutions to customers in a clear and professional manner.\nMaintain proper documentation of incidents, troubleshooting activities, resolutions and known issues.\nFollow support processes and ensure customer issues are tracked and resolved within defined timelines.\n\nMust-Have Skills & Experience\n2–5 years of experience in technical support, cybersecurity support, network support or a related technical role.\nStrong hands-on knowledge of Linux.\nGood understanding of networking concepts and troubleshooting.\nStrong understanding of TCP/IP and common networking protocols.\nGood understanding of DNS and network communication.\nStrong troubleshooting and problem-solving skills.\nUnderstanding of cybersecurity fundamentals.\nExperience with application, system and security log analysis.\nGood understanding of security events and log sources.\nExcellent verbal and written communication skills.\nStrong customer-facing and customer-handling skills.\nAbility to communicate technical issues and solutions clearly to customers and internal technical teams.\n\nGood to Have\nExperience working with SIEM, XDR or EDR solutions.\nKnowledge of Syslog and CEF formats.\nExperience working with Microsoft 365, Microsoft Azure or Active Directory.\nExperience with Windows Event Logs.\nHands-on experience with Docker or Podman.\nScripting knowledge in Python, Bash or PowerShell.\nExposure to AWS or Azure environments.\nUnderstanding of MITRE ATT&CK framework.\nExperience troubleshooting cybersecurity integrations and APIs.\nExperience using network troubleshooting and packet-analysis tools such as Wireshark and tcpdump.\n\nWhat We Are Looking For\nStrong troubleshooting and analytical approach.\nAbility to independently investigate technical issues and identify possible root causes.\nStrong customer-facing communication skills.\nAbility to work effectively with Engineering/R&D teams on complex issues.\nWillingness to learn cybersecurity products, technologies and new troubleshooting methodologies.\nAbility to handle multiple customer issues and prioritise based on severity and impact.\nStrong documentation skills and attention to technical details.\nCustomer-oriented approach with ownership of issues from investigation through resolution.\n\nStrong communication and customer-handling skills are mandatory for this 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