{"id":4279214,"url":"https://alion.io/job/second-nature-junior-customer-support-associate","title":"Junior Customer Support Associate","company":{"id":2964303,"name":"Second Nature","domain":"secondnature.io","url":"https://alion.io/company/secondnature-io","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"GMT","utc_offset_min":0,"utc_offset_max":0},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T20:01:13Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T20:01:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Company\nThe Challenge\nObesity has become a global epidemic; in the UK, we spend £9 billion a year alone on diseases like type 2 diabetes (that’s 10% of the NHS budget). What’s shocking is most of this is preventable - through sustained lifestyle and habit change.\nEnter Second Nature.\nWe’re here to help people take control of their health. By bringing together behavioural science, technology, and incredible people, our grand mission is to eradicate the global epidemic of chronic lifestyle diseases once and for all.\nOur digital habit change programme, delivered digitally through mobile and web apps, helps people to improve their lifestyle, lose weight, and ultimately reduce their risk for conditions such as type 2 diabetes.\nAbout us:\nWe've positively changed the lives of 300,000+ people through accessible, evidence-based healthcare\nWe're rated 'Excellent' on Trustpilot by over 8,000 of our members\nWe're the UK’s largest digital health provider to the NHS\nWe're a leading B2C provider of GLP-1 medication-assisted weight loss programmes, and 1 of 5 NICE-approved providers to deliver these services within the NHS in the future\nOur team members stay with us for an average of 4.3 years\nThe Role\nWe’re hiring a Junior Customer Support Associate to join our Customer Support Team, helping to drive improved member outcomes and engagement across our programme.\nWe’re a leading digital health company partnering with the NHS to support people in making sustainable, long-term lifestyle changes. If you thrive in a self-starter, target-driven environment and enjoy meaningful conversations with people over the phone, this role could be a great fit for you.\nAbout the Role\nYou’ll be part of a proactive outbound calls team focused on connecting with members at meaningful moments throughout their health journey. From welcoming new members into the programme, to checking in on progress such as weight readings, your role is to provide reassurance, encouragement, and practical support that helps people stay engaged and moving forward.\nYou’ll work with a diverse range of members referred to Second Nature through trusted healthcare partnerships with the NHS and Vitality. Every conversation is a chance to build rapport, listen carefully, and respond thoughtfully, helping members feel understood, supported, and confident as they work towards lasting, positive change.\nRequirements\nYour responsibilities will include:\nMaking outbound calls to onboard new members and introduce them to the programme\nFollowing up with members to collect weight readings and provide timely support at key milestones\nHelping members stay motivated, engaged, and informed throughout their health journey\nProviding clear guidance and empathetic support in a calm, professional manner\nListening actively to understand member needs and tailoring conversations accordingly\nWhat We’re Looking For\nPassionate about health & wellbeing - You’re motivated by making a genuine, positive impact on people’s lives.\nExcellent phone communicator - You enjoy speaking with people and can navigate sensitive or personal conversations with warmth and confidence.\nNaturally curious conversationalist - You’re comfortable exploring topics thoughtfully, asking the right questions at the right time to better understand individual situations and needs.\nTarget-driven & task-focused - You perform well in a fast-paced, structured environment and are motivated by achieving goals.\nHighly organised & detail-oriented - You take pride in accurate data entry and a considered, methodical approach to your work.\nQuick learner & adaptable - You pick up new processes quickly and respond positively to change.\nPositive and supportive team player - You bring energy, encouragement, and a collaborative mindset, contributing to a team culture where people support one another, share learning, and celebrate progress together.\nBenefits\nTraining Requirement\nTraining split over two weeks\nTraining will be delivered over a two-week period, allowing for a more gradual onboarding alongside your agreed working hours. You will be required to attend mandatory training from 09:00 - 13:00, Monday to Friday for the first 2 weeks of onboarding. \nWhat We’re Offering\nContract: 6-month contract\nLocation: Remote working - UK only\nSalary: £26,540 pro rata (£13,270.40 actual salary)\nPart-time hours (20 hours per week):\n4 hours per day across any 5 days (Monday and Wednesday being mandatory working days)\nWorking days: Monday - Saturday\nWorking hours: Between 13:00 - 20:00 GMT (Monday-Friday) and 09:00-15:00 (Saturday)\nFlexibility:\nAbility to plan and set your work schedule up to two months in advance\nWorking hours agreed based on your availability and business needs\nMandatory availability:\nMondays and Wednesdays","description_format":"text","description_chars":4770,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telemedicine & Virtual Care","Weight Management"],"lifecycle":[{"event":"open","at":"2026-11-13T20:01:13Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-13T08:07:55+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":56,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-13T21:09:19Z"},"pay":null,"html_url":"https://alion.io/job/second-nature-junior-customer-support-associate","json_url":"https://alion.io/job/second-nature-junior-customer-support-associate.json","meta":{"generated_at":"2026-11-13T21:09:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":42182,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2964303},"rest":"https://alion.io/mcp/rest/get_company?id=2964303"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsecond-nature-junior-customer-support-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsecond-nature-junior-customer-support-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsecond-nature-junior-customer-support-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/second-nature-junior-customer-support-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsecond-nature-junior-customer-support-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4279214}},{"tool":"search_jobs","arguments":{"company":"secondnature.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4279214},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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