{"id":3922402,"url":"https://alion.io/job/secondments-desktop-support-technicians","title":"DESKTOP SUPPORT TECHNICIANS","company":{"id":4497932,"name":"Secondments","domain":null,"url":"https://alion.io/company/secondments","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["South Africa"],"countries":["ZA"],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DLP","optional":false},{"name":"ITSM","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-11-07T11:01:03Z","employer_posted_date":null,"last_verified_at":"2026-11-07T11:01:03Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal workstation performance. The incumbent will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.\n\nDuties & Responsibilities\nProvide first-line and second-line desktop, mobile, collaboration, and end-user support in line with ITSM processes and agreed SLAs.\nProvision, configure, support, and decommission laptops, desktops, mobile devices, printers, peripherals, and related endpoint equipment according to standard build and security baselines.\nSupport user onboarding, offboarding, access requests, device allocation, and application deployment in line with approved processes.\nAssist with endpoint security, MFA, VPN, conditional access, DLP, and audit evidence collection as required.\nSupport endpoint management through Microsoft Intune, Autopilot, patching tools, antivirus/EDR, encryption, and device compliance controls.\nSupport Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, Teams Rooms, telephony, and remote working tools.\nMaintain accurate IT asset and CMDB records for all deployed, repaired, transferred, loaned, and disposed equipment.\nContribute to knowledge articles, user guides, repeat-incident analysis, and continuous improvement initiatives.\nCoordinate with vendors and service providers for warranty repairs, hardware replacements, escalations, and service completion confirmation.\nProvide VIP and meeting room support where required, including conference room technology, Teams meetings, AV equipment, and urgent executive support.\nEndorse and apply upgrades to systems to ensure durability.\nAssess functional needs to regulate system purchase specifications.\nResolve hardware and network connectivity issues.\nValidate & approve VPN access for all remote users.\nSupport business continuity activities by assisting with replacement devices, remote work readiness, and recovery of end-user computing services during disruptions.\nSupport in testing and deployment of new applications and system\n\nPersonal Attributes:\nVerbal and written communication skills\nAttention-to-detail\nAbility to work under pressure\nAbility to work independently and as a team member\n\nDesired Experience & Qualification\nIT diploma or related technical qualification.\n3 - 5 years IT experience.\nKnowledge of computer networks, cloud based service and on premise systems.\nCloud certification will be advantageous.","description_format":"text","description_chars":2695,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-11-07T15:58:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["seen:0","win:early"],"computed_at":"2026-11-07T19:07:32Z"},"pay":null,"html_url":"https://alion.io/job/secondments-desktop-support-technicians","json_url":"https://alion.io/job/secondments-desktop-support-technicians.json","meta":{"generated_at":"2026-11-07T19:07:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29491,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4497932},"rest":"https://alion.io/mcp/rest/get_company?id=4497932"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsecondments-desktop-support-technicians"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsecondments-desktop-support-technicians"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsecondments-desktop-support-technicians"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/secondments-desktop-support-technicians\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsecondments-desktop-support-technicians"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3922402}},{"tool":"search_jobs","arguments":{"company":4497932,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3922402},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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