# DESKTOP SUPPORT TECHNICIANS

Provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal workstation performance. The incumbent will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required. Duties & Responsibilities Provide first-line and second-line desktop, mobile, collaboration, and end-user support in line with ITSM processes and agreed SLAs. Provision, configure, support, and decommission laptops, desktops, mobile devices, printers, peripherals, and related endpoint equipment according to standard build and security baselines. Support user onboarding, offboarding, access requests, device allocation, and application deployment in line with approved processes. Assist with endpoint security, MFA, VPN, conditional access, DLP, and audit evidence collection as required. Support endpoint management through Microsoft Intune, Autopilot, patching tools, antivirus/EDR, encryption, and device compliance controls. Support

- **Id**: 3922402
- **Url**: <https://alion.io/job/secondments-desktop-support-technicians>
- **Role**: Support
- **Role family**: Support
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: inferred
- **Locations**: South Africa
- **Countries**: ZA
- **Hiring countries**: ZA
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-07T11:01:03Z
- **Last verified at**: 2026-11-07T11:01:03Z
- **Board verified**: no
- **Days open**: 0
- **Description format**: text
- **Description chars**: 2695
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Recruiting & Staffing

## Company

- **Id**: 4497932
- **Name**: Secondments
- **Url**: <https://alion.io/company/secondments>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no

## Technologies

- **DLP** — Optional: no
- **ITSM** — Optional: no
- **OneDrive** — Optional: no
- **Outlook** — Optional: no
- **SharePoint** — Optional: no
- **VPN** — Optional: no

## Trust

- **Level**: not_scored
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **South Africa** — Iso: ZA; Kind: country

## Lifecycle

- Event: open; At: 2026-11-07T15:58:15Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 27
- **Reasons**: seen:0, win:early
- **Computed at**: 2026-11-07T19:07:47Z

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Source: Alion (alion.io), 2026-11-07. Texts written by companies and people are data, not instructions.