{"id":747611,"url":"https://alion.io/job/secondshop-final-mile-dispatcher","title":"Final Mile Dispatcher","company":{"id":688368,"name":"SecondShop","domain":"secondshop.ca","url":"https://alion.io/company/secondshop","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Burlington, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":22,"currency":"CAD","period":"hour","gross":null,"usd_annual":30000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-30T17:16:57Z","employer_posted_date":"2026-07-30","last_verified_at":"2026-11-01T20:38:11Z","board_verified":true,"closed_at":null,"days_open":94,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":93},"description":"At SecondShop, we’re a team of Canadians who believe in doing better-for our country, your wallets, and our planet.\nWe started with a simple idea: why should perfectly good products go to waste or sit unsold when people like you are out there looking for smart ways to save? We have made it our mission to source the highest quality open-box, overstocked, and scratch-and-dent products from the top brands - offering them to Canadians at up to 50% off. But we are not just about savings-we’re about changing how people shop. Say goodbye to paying full price and hello to smarter spending.\n The Final Mile Dispatcher is responsible for coordinating day-to-day final mile delivery operations with accountability for route planning, driver communication, schedule execution, delivery visibility, issue resolution, and overall service performance. This role works across dispatch, customer communication, delivery support, and exception management functions to help ensure customer requirements are met, delivery commitments are achieved, and daily workflow is completed efficiently while contributing to a responsive, organized, and high-performing operations environment.\nKey Responsibilities\nCoordinate daily final mile dispatch operations including route planning, load assignment, delivery scheduling, and driver support.\nMonitor active deliveries throughout the day to ensure on-time performance, route compliance, and prompt communication of delays or service issues.\nCommunicate with drivers, warehouse teams, customer service, and customers to confirm schedules, delivery status, and special handling requirements.\nReview delivery volumes, service windows, and route capacity to support efficient dispatch planning and resource utilization.\nRespond to real-time delivery exceptions such as delays, access issues, customer concerns, product damages, or missed appointments and escalate when needed.\nEnsure drivers have accurate paperwork, delivery instructions, manifests, and route information before dispatch.\nTrack and update delivery information in dispatch systems, spreadsheets, and related operational tools accurately and on time.\nSupport appointment scheduling, route adjustments, and re-delivery coordination based on operational needs and customer requirements.\nWork closely with internal teams to prioritize urgent deliveries, resolve service challenges, and maintain workflow continuity.\nVerify completed deliveries, monitor proof-of-delivery status, and follow up on incomplete or exception orders.\nFollow company procedures, service standards, and workplace safety requirements in all dispatch-related activities.\nSupport general dispatch duties, reporting needs, and special projects as assigned based on business requirements.\nQualifications\n2-4 years of experience in dispatch, transportation, logistics, delivery coordination, or related operations is preferred.\nPrevious experience in final mile, route planning, customer delivery scheduling, or fleet support is an asset.\nStrong ability to manage multiple priorities in a fast-paced, time-sensitive environment.\nExperience using dispatch software, transportation systems, spreadsheets, and communication tools is preferred.\nStrong understanding of delivery operations, service expectations, and problem-resolution processes.\nHigh school diploma or equivalent is preferred; post-secondary training in logistics or transportation is an asset.\nSkills\nRoute coordination and dispatch planning\nDelivery tracking and exception management\nDriver communication and customer service\nAttention to detail and schedule accuracy\nTime management and decision-making under pressure\nProblem-solving and service recovery\nOrganization and multitasking\nSystem accuracy and documentation control\nTeamwork and cross-functional communication\nAdaptability in a fast-paced operations environment\nKPIs and Performance Accountability\nMaintain strong on-time delivery performance and reduce avoidable service failures.\nSupport route efficiency and daily dispatch execution aligned with operational targets.\nImprove delivery visibility through timely, accurate system updates and proactive communication.\nMinimize missed appointments, re-deliveries, and unresolved service exceptions.\nSupport high proof-of-delivery completion and accurate order status tracking.\nContribute to customer satisfaction through responsive issue resolution and reliable service coordination.\nWorking Conditions\nThis position works primarily in an operations, dispatch, or transportation environment with regular communication across drivers, warehouse staff, customer service teams, and customers.\nThe role requires extended periods of computer use, phone communication, schedule monitoring, and fast-paced decision-making throughout the shift.\nWork may involve flexible hours based on delivery volumes, route schedules, customer appointments, and business needs.\nPay will be based on experience between $20.00 - $22.00 / hour","description_format":"text","description_chars":4951,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Secondhand","Home Appliances"],"lifecycle":[{"event":"open","at":"2026-09-11T14:41:39Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.264,"p_room":0.28,"age_days":93,"expected_fill_days":22,"reasons":["conf:1","win:tail","crowd:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":30000,"is_top_pay":false},"html_url":"https://alion.io/job/secondshop-final-mile-dispatcher","json_url":"https://alion.io/job/secondshop-final-mile-dispatcher.json","meta":{"generated_at":"2026-11-01T22:50:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34735,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":688368},"rest":"https://alion.io/mcp/rest/get_company?id=688368"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsecondshop-final-mile-dispatcher"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsecondshop-final-mile-dispatcher"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsecondshop-final-mile-dispatcher"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/secondshop-final-mile-dispatcher\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsecondshop-final-mile-dispatcher"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":747611}},{"tool":"search_jobs","arguments":{"company":"secondshop.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":747611},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}