{"id":32949,"url":"https://alion.io/job/sectigo-technical-support-engineer-i","title":"Technical Support Engineer I","company":{"id":6153,"name":"Sectigo","domain":"sectigo.com","url":"https://alion.io/company/sectigo","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":19500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Apache HTTP Server","optional":false},{"name":"Apache Tomcat","optional":false},{"name":"HAProxy","optional":false},{"name":"Java","optional":false},{"name":"Nginx","optional":false},{"name":"OpenSSL","optional":false},{"name":"PKI","optional":false},{"name":"Service Desk","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-05-30T18:44:17Z","employer_posted_date":"2026-05-30","last_verified_at":"2026-10-16T08:51:45Z","board_verified":true,"closed_at":null,"days_open":138,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":138},"description":"Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across enterprise environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500. Sectigo holds six combined active leadership seats in the CA/Browser Forum and ETSI and brings two decades of delivering unparalleled digital trust.\nSimplicity at Scale.\nHow we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.\n We are looking for a Technical Support Engineer II to join our growing global team at Sectigo.\nThe Technical Support Engineer I works closely with Sectigo’s customer base and sales department, handles the day-to-day customer issues reported, all issues escalated, and sees problems and follows through to resolution. This role involves troubleshooting, diagnosing, and resolving complex technical problems, as well as contributing to the development of support processes and documentation.\nThis is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam.\nHere are the core functions, responsibilities, and expectations for this role:\nHandle issues from customer/Resellers/front line support teams, taking ownership and seeing problems through to resolution. \nResearch, diagnose, troubleshoot, and identify solutions to resolve advanced technical issues. \nAssist customers through phone, email, or chat, providing high-quality support and ensuring customer satisfaction. \nProvide prompt and accurate feedback to customers and follow up with unresponsive customers. \nUtilize internal databases and external resources to provide accurate technical solutions. \nEscalate unresolved issues to higher-level (engineering) or internal teams as necessary, be the gate way for engineering teams. \nCommunicate effectively with end users, colleagues, and management to resolve issues quickly. \nPrioritize and manage multiple open issues simultaneously, ensuring adherence to SLAs. \nLog and report all system-related issues accurately. \nContribute to the creation and maintenance of a Knowledge Base of known issues and their fixes. \nParticipate in additional responsibilities and special projects as assigned. \nAdditional tasks associated with this position may be assigned in response to company initiatives and business needs. \n Education:\nBachelors or college degree in business and/or technical related field or equivalent experience is strongly preferred.\nExperience:\nMinimum of 1+ years of customer support and help desk experience, with at least some experience with providing Technical Support to global customers is required. \nStrong understanding of Active Directory. \nAdvanced knowledge of networking concepts and devices. \nTroubleshooting network issues with ifconfig, ping, tracert, nslookup, netstat,etc. \nUnderstanding of PKI concepts, including key management, certificate lifecycle management, and trust models. \nDeep understanding of TLS/SSL protocols, cipher suites, and best practices for secure configurations. \nConfiguring SSL/TLS settings on firewalls and load balancers (e.g., F5, HAProxy). \nUnderstanding of SSL offloading and re-encryption. \nProficiency in managing certificates using tools like MMC (Microsoft Management Console) \nExpertise in OpenSSL, Java Keytool, CertUTIL, CertReq commands. \nExperience/Working with servers like Internet Information Services (IIS), Apache, Tomcat, NGINX, etc. \nWorking Knowledge of ACME clients like certbot, win-acme, lego, etc. \nProficiency in using tools like Wireshark or similar network analysers. \nFamiliarity with support/service desk tools and browser developer consoles. \nIdeal Candidate Profiles, Talents, and Desired Qualifications:\nStrong communication and organization skills, with attention to detail and must be able to multi-task.\nSuperior customer service and phone mannerism are required to handle the support of Sectigo’s customer base.\nExperience working with large and enterprise accounts and customers across different geographies. \nKnowledge of corporate environment.\nKnowledge of Sectigo products and services, including policies and procedures.\nComputer literacy skills must include the use of e-mail, databases, and word processing applications.\nExcellent interpersonal and organizational skills.\nPossess qualities such as integrity, fair mindedness, and a persuasive, congenial personality.\nExcellent verbal and written communication skills.\nMust have the ability to thrive in a fast-paced and global environment while applying existing skill sets and training to increase knowledge base.\nMust be able to work shift work Monday through Friday including holidays based on business needs and possible Weekends and after hours.\nMust be willing to carry the after-hour Support pager.\n Sectigo is an Equal Opportunity Employer.\nAt Sectigo, we are committed to providing equal opportunities throughout your career. We hire and promote the most qualified individuals based on their skills, experience, job requirements, and business needs. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, pregnancy, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable laws in the countries where we operate.\nOur “One Sectigo” culture fosters a strong sense of belonging and supports a respectful, inclusive workplace free from discrimination and harassment.\nUse of Artificial Intelligence (AI) in Our Hiring Process at Sectigo:\nTo enhance your experience, Sectigo may use Artificial Intelligence (AI) tools during the recruitment process. We are committed to using AI responsibly and transparently, ensuring fairness, accuracy, and human oversight at every stage.\nGlobal team. Global reach. Global impact.\nAt Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work - and our team members - reflect the positive outcomes we deliver to our customers every day.","description_format":"text","description_chars":7649,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","Digital Signature","Web Security & DDoS Protection"],"lifecycle":[{"event":"open","at":"2026-05-30T18:44:17Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.5,"p_room":0.28,"age_days":138,"expected_fill_days":62,"reasons":["conf:1","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sectigo-technical-support-engineer-i","json_url":"https://alion.io/job/sectigo-technical-support-engineer-i.json","meta":{"generated_at":"2026-10-16T11:41:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10626,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6153},"rest":"https://alion.io/mcp/rest/get_company?id=6153"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsectigo-technical-support-engineer-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsectigo-technical-support-engineer-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsectigo-technical-support-engineer-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sectigo-technical-support-engineer-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsectigo-technical-support-engineer-i"}]}